Abstract: Buildings are one of the valuable assets to provide
people with shelters for work, leisure and rest. After years of
attacks by weather, buildings will deteriorate which need proper
maintenance in order to fulfill the requirements and satisfaction of
the users. Poorly managed buildings not just give a negative image
to the city itself, but also pose potential risk hazards to the health
and safety of the general public. As a result, the management of
maintenance projects has played an important role in cities like
Hong Kong where the problem of urban decay has drawn much
attention. However, most research has focused on managing new
construction, and little research effort has been put on maintenance
projects. Given the short duration and more diversified nature of
work, repair and maintenance works are found to be more difficult
to monitor and regulate when compared with new works. Project
participants may face with problems in running maintenance
projects which should be investigated so that proper strategies can
be established. This paper aims to provide a thorough analysis on
the problems of running maintenance projects. A review of
literature on the characteristics of building maintenance projects
was firstly conducted, which forms a solid basis for the empirical
study. Results on the problems and difficulties of running
maintenance projects from the viewpoints of industry practitioners
will also be delivered with a view to formulating effective
strategies for managing maintenance projects successfully.