Qualitative Survey on Managing Building Maintenance Projects
Buildings are one of the valuable assets to provide
people with shelters for work, leisure and rest. After years of
attacks by weather, buildings will deteriorate which need proper
maintenance in order to fulfill the requirements and satisfaction of
the users. Poorly managed buildings not just give a negative image
to the city itself, but also pose potential risk hazards to the health
and safety of the general public. As a result, the management of
maintenance projects has played an important role in cities like
Hong Kong where the problem of urban decay has drawn much
attention. However, most research has focused on managing new
construction, and little research effort has been put on maintenance
projects. Given the short duration and more diversified nature of
work, repair and maintenance works are found to be more difficult
to monitor and regulate when compared with new works. Project
participants may face with problems in running maintenance
projects which should be investigated so that proper strategies can
be established. This paper aims to provide a thorough analysis on
the problems of running maintenance projects. A review of
literature on the characteristics of building maintenance projects
was firstly conducted, which forms a solid basis for the empirical
study. Results on the problems and difficulties of running
maintenance projects from the viewpoints of industry practitioners
will also be delivered with a view to formulating effective
strategies for managing maintenance projects successfully.
[1] Wordsworth, P. (2001). Lee's building maintenance management.
4th edition, Blackwell Science.
[2] Kherun, N.A., Ming, S., Petley, G. and Barrett, P. (2002). Improving
the business process of reactive maintenance projects. Facilities,
20(7/8), 251-261.
[3] Shohet, I.M. (2002). Key performance indicators for maintenance of
hospital buildings. Proceedings of the CIB Working Commission
070, CABER, Glasgow Caledonian University, Sept 2002, 79-90.
[4] Egbu, C.O., Marino, B., Anumba, C.J., Gottfried, A. and Neale, B.
(2002). Managing health & safety in refurbishment projects
involving demolition and structural instability. Proceedings of the
CIB Working Commission 070, CABER, Glasgow Caledonian
University, Sept 2002, 315-327.
[5] Edmond W.M. Lam, Albert P.C. Chan and Daniel W.M. Chan
(2009). Potential problems of running building maintenance
projects in construction. The 3rd International Conference on
Construction Engineering and Management (ICCEM) / 6th
International Conference on Construction Project Management
(ICCPM) 2009, 27-30 May 2009, Jeju, Korea (In Abstract
booklet; p. 234).
[6] Census & Statistics Department. (various years). Report on the
quarter survey of construction output, The HKSAR Government.
[7] Al-Arjani, A.H. (2002). Type and size of project influences on
number of bidders for maintenance and operation projects in Saudi
Arabia. International Journal of Project Management, 20(3), 279-287.
[8] Labour Department. (2008). Accidents in the construction industry
of Hong Kong (1998-2007). Accident Analysis & Information
Division, Labour Department.
[9] Shabha, G. (2003). A low-cost maintenance approach to high-rise
flats. Facilities, 21(13/14), 315-322.
[10] CIOB (1990). Maintenance management - A guide to good practice.
The Chartered Institute of Building.
[11] Wood, B. (2005). Innovative building maintenance. Conference
Proceedings of The Queensland University of Technology Research
Week International Conference, 4-8 July 2005 Brisbane, Australia,
601-607.
[12] Lam, E.W.M., Chan, A.P.C., and Chan, D.W.M. (2003). A
Critique of The Use of Design-Build in Hong Kong: Its
Implications for the Construction Industry. Proceedings of the
5th Asia-Pacific Structural Engineering and Construction
Conference, 26-28 August 2003, Johor Bahru, Malaysia, 105-
119.
[13] Albert P.C. Chan, Daniel W.M. Chan and Edmond W.M. Lam
(2007). A Qualitative Survey on Success for Maintenance
Projects. 5th triennial International Conference on Construction
Project Management (ICCPM)/2nd International Conference
on Construction Engineering and Management (ICCEM), 1-2
March 2007, Singapore (In Abstract booklet; p. 60).
[14] Lawson, F.R. (1995). Hotels and resorts, Architectural Press.
[15] Allen, D. (1993). What is building maintenance? Facilities, 11(3), 7-
12.
[16] Arditi, D. and Nawakorawit, M. (1999). Issues in building
maintenance: property managers' perspective. Journal of
Architectural Engineering, 5(4), 117-132.
[17] CIRIA (1994). A guide to the management of building refurbishment.
Construction Industry Research and Information Association, CIRIA
Report 133.
[18] De Silva, N., Dulaimi, M.F., Ling, F.Y.Y. and Ofori, G. (2004).
Improving the maintainability of buildings in Singapore, Building
and Environment, 39, 1243-1251.
[19] Kwong, A.C.W. (2005). Forging quality buildings through market
force. The HKIE Building Division 4th Annual Seminar Quality
Building - A Culture or a Myth?, Friday, 18 March 2005 Hong Kong,
26-33.
[20] Yiu, C.Y., Lo, S.M., Ng, S.T. and Ng, M.M.F. (2002) Contractor
selection for small building works in Hong Kong. Structural Survey,
20(4), 129-135.
[21] Yip, N.M. and Forrest, R. (2002) Property owning democracies?
Home owner corporations in Hong Kong. Housing Studies, 17(5),
703-720.
[22] Rahmat, I, Torrance, VB and Young, BA (1998) The planning and
control process of refurbishment projects. Association of
Researchers in Construction Management Fourteenth Annual
Conference, September 9-11, University of Reading, Vol 1, 137-145.
[23] Reyers, J and Mansfield, J (2001) The assessment of risk in
conservation refurbishment projects. Structural Survey, 19(5), 238-
244.
[24] Headley, J and Griffith, A (1997) The procurement and management
of small works and minor maintenance, Longman.
[25] Lee, CCT, Hayles, C and Egbu, C (2005) The adoption of
requirements management in the delivery of refurbishment projects.
Conference Proceedings of The Queensland University of
Technology Research Week International Conference, 4-8 July 2005
Brisbane, Australia, 851-861.
[26] Zavadskas, E, Bejder, E and Kaklauskas, A (1998) Raising the
efficiency of the building lifetime with special emphasis on
maintenance. Facilities, 16(11), 334-340.
[27] Chew, M.Y.L. and De Silva, N. (2003) Maintainability problems of
wet areas in high-rise residential buildings. Building Research and
Information, 31(1), 60-69.
[28] Fawcett, W. and Palmer, J. (2004) Good practice guidance for
refurbishing occupied buildings, CIRIA, C621, 112 pages.
[1] Wordsworth, P. (2001). Lee's building maintenance management.
4th edition, Blackwell Science.
[2] Kherun, N.A., Ming, S., Petley, G. and Barrett, P. (2002). Improving
the business process of reactive maintenance projects. Facilities,
20(7/8), 251-261.
[3] Shohet, I.M. (2002). Key performance indicators for maintenance of
hospital buildings. Proceedings of the CIB Working Commission
070, CABER, Glasgow Caledonian University, Sept 2002, 79-90.
[4] Egbu, C.O., Marino, B., Anumba, C.J., Gottfried, A. and Neale, B.
(2002). Managing health & safety in refurbishment projects
involving demolition and structural instability. Proceedings of the
CIB Working Commission 070, CABER, Glasgow Caledonian
University, Sept 2002, 315-327.
[5] Edmond W.M. Lam, Albert P.C. Chan and Daniel W.M. Chan
(2009). Potential problems of running building maintenance
projects in construction. The 3rd International Conference on
Construction Engineering and Management (ICCEM) / 6th
International Conference on Construction Project Management
(ICCPM) 2009, 27-30 May 2009, Jeju, Korea (In Abstract
booklet; p. 234).
[6] Census & Statistics Department. (various years). Report on the
quarter survey of construction output, The HKSAR Government.
[7] Al-Arjani, A.H. (2002). Type and size of project influences on
number of bidders for maintenance and operation projects in Saudi
Arabia. International Journal of Project Management, 20(3), 279-287.
[8] Labour Department. (2008). Accidents in the construction industry
of Hong Kong (1998-2007). Accident Analysis & Information
Division, Labour Department.
[9] Shabha, G. (2003). A low-cost maintenance approach to high-rise
flats. Facilities, 21(13/14), 315-322.
[10] CIOB (1990). Maintenance management - A guide to good practice.
The Chartered Institute of Building.
[11] Wood, B. (2005). Innovative building maintenance. Conference
Proceedings of The Queensland University of Technology Research
Week International Conference, 4-8 July 2005 Brisbane, Australia,
601-607.
[12] Lam, E.W.M., Chan, A.P.C., and Chan, D.W.M. (2003). A
Critique of The Use of Design-Build in Hong Kong: Its
Implications for the Construction Industry. Proceedings of the
5th Asia-Pacific Structural Engineering and Construction
Conference, 26-28 August 2003, Johor Bahru, Malaysia, 105-
119.
[13] Albert P.C. Chan, Daniel W.M. Chan and Edmond W.M. Lam
(2007). A Qualitative Survey on Success for Maintenance
Projects. 5th triennial International Conference on Construction
Project Management (ICCPM)/2nd International Conference
on Construction Engineering and Management (ICCEM), 1-2
March 2007, Singapore (In Abstract booklet; p. 60).
[14] Lawson, F.R. (1995). Hotels and resorts, Architectural Press.
[15] Allen, D. (1993). What is building maintenance? Facilities, 11(3), 7-
12.
[16] Arditi, D. and Nawakorawit, M. (1999). Issues in building
maintenance: property managers' perspective. Journal of
Architectural Engineering, 5(4), 117-132.
[17] CIRIA (1994). A guide to the management of building refurbishment.
Construction Industry Research and Information Association, CIRIA
Report 133.
[18] De Silva, N., Dulaimi, M.F., Ling, F.Y.Y. and Ofori, G. (2004).
Improving the maintainability of buildings in Singapore, Building
and Environment, 39, 1243-1251.
[19] Kwong, A.C.W. (2005). Forging quality buildings through market
force. The HKIE Building Division 4th Annual Seminar Quality
Building - A Culture or a Myth?, Friday, 18 March 2005 Hong Kong,
26-33.
[20] Yiu, C.Y., Lo, S.M., Ng, S.T. and Ng, M.M.F. (2002) Contractor
selection for small building works in Hong Kong. Structural Survey,
20(4), 129-135.
[21] Yip, N.M. and Forrest, R. (2002) Property owning democracies?
Home owner corporations in Hong Kong. Housing Studies, 17(5),
703-720.
[22] Rahmat, I, Torrance, VB and Young, BA (1998) The planning and
control process of refurbishment projects. Association of
Researchers in Construction Management Fourteenth Annual
Conference, September 9-11, University of Reading, Vol 1, 137-145.
[23] Reyers, J and Mansfield, J (2001) The assessment of risk in
conservation refurbishment projects. Structural Survey, 19(5), 238-
244.
[24] Headley, J and Griffith, A (1997) The procurement and management
of small works and minor maintenance, Longman.
[25] Lee, CCT, Hayles, C and Egbu, C (2005) The adoption of
requirements management in the delivery of refurbishment projects.
Conference Proceedings of The Queensland University of
Technology Research Week International Conference, 4-8 July 2005
Brisbane, Australia, 851-861.
[26] Zavadskas, E, Bejder, E and Kaklauskas, A (1998) Raising the
efficiency of the building lifetime with special emphasis on
maintenance. Facilities, 16(11), 334-340.
[27] Chew, M.Y.L. and De Silva, N. (2003) Maintainability problems of
wet areas in high-rise residential buildings. Building Research and
Information, 31(1), 60-69.
[28] Fawcett, W. and Palmer, J. (2004) Good practice guidance for
refurbishing occupied buildings, CIRIA, C621, 112 pages.
@article{"International Journal of Architectural, Civil and Construction Sciences:63317", author = "Edmond W.M. Lam and Albert P.C. Chan and Daniel W.M. Chan", title = "Qualitative Survey on Managing Building Maintenance Projects", abstract = "Buildings are one of the valuable assets to provide
people with shelters for work, leisure and rest. After years of
attacks by weather, buildings will deteriorate which need proper
maintenance in order to fulfill the requirements and satisfaction of
the users. Poorly managed buildings not just give a negative image
to the city itself, but also pose potential risk hazards to the health
and safety of the general public. As a result, the management of
maintenance projects has played an important role in cities like
Hong Kong where the problem of urban decay has drawn much
attention. However, most research has focused on managing new
construction, and little research effort has been put on maintenance
projects. Given the short duration and more diversified nature of
work, repair and maintenance works are found to be more difficult
to monitor and regulate when compared with new works. Project
participants may face with problems in running maintenance
projects which should be investigated so that proper strategies can
be established. This paper aims to provide a thorough analysis on
the problems of running maintenance projects. A review of
literature on the characteristics of building maintenance projects
was firstly conducted, which forms a solid basis for the empirical
study. Results on the problems and difficulties of running
maintenance projects from the viewpoints of industry practitioners
will also be delivered with a view to formulating effective
strategies for managing maintenance projects successfully.", keywords = "characteristics, problems, building maintenance,Hong Kong", volume = "4", number = "5", pages = "130-5", }
