Abstract: The concept of self-efficacy refers to people’s beliefs in their ability to perform certain behaviors and cope with environmental demands. As such, self-efficacy plays a key role in linking ability to performance. Therefore, this study examines the relationships of self-efficacy, emotional intelligence (EI), and well-being among tour guides, who act as intermediaries between tourists and an unfamiliar environment and significantly influence tourists’ impressions of a destination. Structural equation modeling (SEM) is used to identify the relationships between these factors. The results found that self-efficacy is positively associated with EI and well-being, and a positive link was seen between EI and well-being. This study has practical implications, as the results can facilitate the development of interventions for enhancing tour guides’ EI and self-efficacy competencies, which will benefit them in terms of both enhanced achievements and improved psychological happiness and well-being.
Abstract: Despite four years of study in the tourism industry, the
Bachelor’s graduates cannot perform their jobs as experienced tour
guides. This research aimed to develop French teaching and studying
for Tourism with two main purposes: to analyze ‘Moves’ used in oral
presentations at tourist attraction; and to study content in guiding
presentations or 'Guide Speak'. The study employed audio recording
of these presentations as an interview method in authentic situations,
having four tour guides as respondents and information providers.
The data was analyzed via moves and content analysis. The results
found that there were eight Moves used; namely, Welcoming,
Introducing oneself, Drawing someone’s attention, Giving
information, Explaining, Highlighting, Persuading and Saying
goodbye. In terms of content, the information being presented
covered the outstanding characteristics of the places and wellintegrated
with other related content. The findings were used as
guidelines for curriculum development; in particular, the core content
and the presentation forming the basis for students to meet the
standard requirements of the labor-market and professional schemes.