Abstract: This paper is aimed to study the roles of leadership and innovation in the development of local people based ecotourism
services. The survey is conducted in Candirejo village, Borobudur District, Magelang Regency. The study of a descriptive approach is employed to identify people's behavior in ecotourism services. The results showed that ecotourism services have developed and provided benefits to the people. The roles of leadership and innovation interact positively with a cooperative to organize an ecotourism services management. The leadership is able to identify substances, to do the vision and missions of environmental and cultural conservation. The innovation provides alternative development efforts and increases the added value of ecotourism. The cooperative management was able to support a process to realize the goals of ecotourism, to build participation and communication, and to perform organizational learning. The phenomenon of the leadership in the Candirejo ecotourism enriches the studies of the ecotourism management. During this time, the ecotourism management is always associated
with the standard management of national park. The ecotourism management of Candirejo is considered successful even outside the national park management.
Abstract: The emergence of networked information and communication has transformed the accessibility and delivery of scholarly information and fundamentally impacted on the processes of research and scholarly communication. The purpose of this study is to investigate disciplinary differences in the use of networked information for research and scholarly communication at Sultan Qaboos University, Oman. This study has produced quantitative data about how and why academics within different disciplines utilize networked information that is made available either internally through the university library, or externally through networked services accessed by the Internet. The results indicate some significant differences between the attitudes and practice of academics in the science disciplines when compared to those from the social sciences and humanities. While respondents from science disciplines show overall longer and more frequent use of networked information, respondents from humanities and social sciences indicated more positive attitudes and a greater degree of satisfaction toward library networked services.
Abstract: Most, if not all, public hospitals in Thailand have encountered a common problem regarding the increasing demand for medical services. The increasing number of patients causes so much strain on the hospital-s services, over-crowded, overloaded working hours, staff fatigue, medical error and long waiting time. This research studied the characteristics of operational processes of the medical care services at the medicine department in a large public university hospital. The research focuses on details regarding methods, procedures, processes, resources, and time management in overall processes. The simulation model is used as a tool to analyze the impact of various improvement strategies.
Abstract: IT consultants often take over an important role as an
interface between technological, organizational and managerial
structures. As a result, the services offered are in many cases
assigned to different disciplines which can cause a lack of
transparency on the market for consulting services. However, not all
consulting products are suitable for every company because of
different frameworks and business processes. In this context the
questions arises as to what consulting products are currently offered
and how they can be compared as well as how the market for IT
consulting services is structured on the supply side. The presented
study aims to shed light on the IT consulting market by giving an
overview of the current structure of the supply-side for IT consulting
services as well as proposing a categorization of the currently
available consulting services (consulting fields) in order to provide a
theoretical background for the empirical study. Apart from these
theoretical considerations, the empirical results of field surveys on
the Austrian IT consulting market are presented and analyzed.
Abstract: Faced with social and health system capacity
constraints and rising and changing demand for welfare services,
governments and welfare providers are increasingly relying on
innovation to help support and enhance services. However, the
evidence reported by several studies indicates that the realization of
that potential is not an easy task. Innovations can be deemed
inherently complex to implement and operate, because many of them
involve a combination of technological and organizational renewal
within an environment featuring a diversity of stakeholders. Many
public welfare service innovations are markedly systemic in their
nature, which means that they emerge from, and must address, the
complex interplay between political, administrative, technological,
institutional and legal issues. This paper suggests that stakeholders
dealing with systemic innovation in welfare services must deal with
ambiguous and incomplete information in circumstances of
uncertainty. Employing a literature review methodology and case
study, this paper identifies, categorizes and discusses different
aspects of the uncertainty of systemic innovation in public welfare
services, and argues that uncertainty can be classified into eight
categories: technological uncertainty, market uncertainty,
regulatory/institutional uncertainty, social/political uncertainty,
acceptance/legitimacy uncertainty, managerial uncertainty, timing
uncertainty and consequence uncertainty.
Abstract: This study assessed the productivity and performance of the barangays in the Heritage City of Vigan in terms of the barangays- resource requirements, management of resources, produced goods and services, and outcomes of service delivery. The descriptive research design was used in the study employing the input-process-output-outcomes model. Findings of this study showed that the barangays were strong in terms of resource requirements which enabled them to produce goods and services. The barangays were also strong in terms of management of resources in development planning. They also showed great potential along fiscal administration, and had a moderately high capability in organization and management. However, the barangays appeared to be most wanting in the area of barangay legislation, but they were strong in community mobilization and they had strong linkages with POs, NGOs and educational institutions. In the delivery of social services, the barangays favored the maintenance of day care centers. However, the barangays seem to be weak in the delivery of economic services. They fared well along providing protective services such as in establishing a Barangay Disaster Coordinating Council and organizing a group of Barangay Tanod. In terms of environmental services, the barangays performed garbage collection and disposal; however, garbage still found their way in the streets in some barangays. The services delivered had effected an improved status of the barangays. However, the barangays are still facing some problems.
Abstract: In this paper, genetic algorithm (GA) is proposed for
the design of an optimization algorithm to achieve the bandwidth
allocation of ATM network. In Broadband ISDN, the ATM is a highbandwidth;
fast packet switching and multiplexing technique. Using
ATM it can be flexibly reconfigure the network and reassign the
bandwidth to meet the requirements of all types of services. By
dynamically routing the traffic and adjusting the bandwidth
assignment, the average packet delay of the whole network can be
reduced to a minimum. M/M/1 model can be used to analyze the
performance.
Abstract: 20 years of dentistry was a period of transition from
communist to market economy but Romanian doctors have
insufficient management knowledge. Recently, the need for modern
management has increased due to technologies and superior materials
appearance, as patient-s demands.
Research goal is to increase efficiency by evaluating dental
medical office cost categories in real pricing procedures.
Empirical research is based on guided study that includes
information about the association between categories of cost
perception and therapeutic procedures commonly used in dental
offices.
Due to the obtained results to identify all the labours that make up
a settled procedure costs were determined for each procedure.
Financial evaluation software was created with the main functions:
introducing and maintaining patient records, treatment and
appointments made, procedures cost and monitoring office
productivity.
We believe that the study results can significantly improve the
financial management of dental offices, increasing the effectiveness
and quality of services.
Abstract: Because of its global reach, reduction of time
restraints, and ability to reduce costs and increase sales, use of the
Internet, the World Wide Web (WWW), and related technologies
can be a competitive tool in the arsenal of small and medium-sized
enterprises (SMEs). Countries the world over are interested in the
successful adoption of the Internet by SMEs. Because a vast
majority of jobs come from that sector, greater financial success of
SMEs translates into greater job growth and, subsequently, higher
tax revenue to the government. This research investigated the level
of Internet usage for business solutions by small and medium
enterprises in Jordan. Through the survey of a random sample of
100 firms with less than 500 employees and from data obtained
from this survey that formed the basis for our study, we found that
a majority of respondents use the Internet in business activities ,
the adoption of the Internet as a business tool is limited to a
brochure where Web site which primarily provides one way. As
such, there wasn't interactive information about the company and
its products and services.
Abstract: This paper investigates the relationship between different dimensions of customer relationship management and innovation capabilities in Melli Bank of Iran. Five dimensions of CRM include information sharing, customer involvement, long-term partnership, joint problem solving and technology-based CRM are selected to measure their relationship with innovation capabilities including innovation in product, innovation in process, innovation in administrative affairs, innovation in marketing, and finally innovation in services. Research findings indicate that there is significant relationship between CRM dimensions and innovation capabilities in Melli bank of Iran.
Abstract: Wireless mobile communications have experienced
the phenomenal growth through last decades. The advances in
wireless mobile technologies have brought about a demand for high
quality multimedia applications and services. For such applications
and services to work, signaling protocol is required for establishing,
maintaining and tearing down multimedia sessions. The Session
Initiation Protocol (SIP) is an application layer signaling protocols,
based on request/response transaction model. This paper considers
SIP INVITE transaction over an unreliable medium, since it has been
recently modified in Request for Comments (RFC) 6026. In order to
help in assuring that the functional correctness of this modification is
achieved, the SIP INVITE transaction is modeled and analyzed using
Colored Petri Nets (CPNs). Based on the model analysis, it is
concluded that the SIP INVITE transaction is free of livelocks and
dead codes, and in the same time it has both desirable and
undesirable deadlocks. Therefore, SIP INVITE transaction should be
subjected for additional updates in order to eliminate undesirable
deadlocks. In order to reduce the cost of implementation and
maintenance of SIP, additional remodeling of the SIP INVITE
transaction is recommended.
Abstract: A Web-services based grid infrastructure is evolving to be readily available in the near future. In this approach, the Web services are inherited (encapsulated or functioned) into the same existing Grid services class. In practice there is not much difference between the existing Web and grid infrastructure. Grid services emerged as stateful web services. In this paper, we present the key components of web-services based grid and also how the resource discovery is performed on web-services based grid considering resource discovery, as a critical service, to be provided by any type of grid.
Abstract: With the advent of emerging personal computing paradigms such as ubiquitous and mobile computing, Web contents are becoming accessible from a wide range of mobile devices. Since these devices do not have the same rendering capabilities, Web contents need to be adapted for transparent access from a variety of client agents. Such content adaptation is exploited for either an individual element or a set of consecutive elements in a Web document and results in better rendering and faster delivery to the client device. Nevertheless, Web content adaptation sets new challenges for semantic markup. This paper presents an advanced components platform, called SMC, enabling the development of mobility applications and services according to a channel model based on the principles of Services Oriented Architecture (SOA). It then goes on to describe the potential for integration with the Semantic Web through a novel framework of external semantic annotation that prescribes a scheme for representing semantic markup files and a way of associating Web documents with these external annotations. The role of semantic annotation in this framework is to describe the contents of individual documents themselves, assuring the preservation of the semantics during the process of adapting content rendering. Semantic Web content adaptation is a way of adding value to Web contents and facilitates repurposing of Web contents (enhanced browsing, Web Services location and access, etc).
Abstract: e-Government structures permits the government to operate in a more transparent and accountable manner of which it increases the power of the individual in relation to that of the government. This paper identifies the factors that determine customer-s attitude towards e-Government services using a theoretical model based on the Technology Acceptance Model. Data relating to the constructs were collected from 200 respondents. The research model was tested using Structural Equation Modeling (SEM) techniques via the Analysis of Moment Structure (AMOS 16) computer software. SEM is a comprehensive approach to testing hypotheses about relations among observed and latent variables. The proposed model fits the data well. The results demonstrated that e- Government services acceptance can be explained in terms of compatibility and attitude towards e-Government services. The setup of the e-Government services will be compatible with the way users work and are more likely to adopt e-Government services owing to their familiarity with the Internet for various official, personal, and recreational uses. In addition, managerial implications for government policy makers, government agencies, and system developers are also discussed.
Abstract: Deep and radical social reforms of the last century-s
nineties in many Eastern European countries caused changes in
Information Technology-s (IT) field. Inefficient information
technologies were rapidly replaced with forefront IT solutions, e.g.,
in Eastern European countries there is a high level penetration of
qualitative high-speed Internet. The authors have taken part in the
introduction of those changes in Latvia-s leading IT research
institute. Grounding on their experience authors in this paper offer an
IT services based model for analysis the mentioned changes- and
development processes in the higher education and research fields,
i.e., for research e-infrastructure-s development. Compare to the
international practice such services were developed in Eastern Europe
in an untraditional way, which provided swift and positive
technological changes.
Abstract: As the trend of manufacturing is being dominated depending on services, products and processes are more and more related with sophisticated services. Thus, this research starts with the discussion about integration of the product, process, and service in the innovation process. In particular, this paper sets out some foundations for a theory of service innovation in the field of manufacturing, and proposes the dynamic model of service innovation related to product and process. Two dynamic models of service innovation are suggested to investigate major tendencies and dynamic variations during the innovation cycle: co-innovation and sequential innovation. To structure dynamic models of product, process, and service innovation, the innovation stages in which two models are mainly achieved are identified. The research would encourage manufacturers to formulate strategy and planning for service development with product and process.
Abstract: The NGN (Next Generation Network), which can
provide advanced multimedia services over an all-IP based network, has been the subject of much attention for years. While there have
been tremendous efforts to develop its architecture and protocols, especially for IMS, which is a key technology of the NGN, it is far
from being widely deployed. However, efforts to create an advanced
signaling infrastructure realizing many requirements have resulted in a
large number of functional components and interactions between those
components. Thus, the carriers are trying to explore effective ways to
deploy IMS while offering value-added services. As one such
approach, we have proposed a self-organizing IMS. A self-organizing
IMS enables IMS functional components and corresponding physical
nodes to adapt dynamically and automatically based on situation such
as network load and available system resources while continuing IMS
operation. To realize this, service continuity for users is an important
requirement when a reconfiguration occurs during operation. In this
paper, we propose a mechanism that will provide service continuity to
users and focus on the implementation and describe performance
evaluation in terms of number of control signaling and processing time
during reconfiguration