Abstract: Australian government agencies have a natural desire
to provide migrants a wide range of opportunities. Consequently,
government online services should be equally available to migrants
with a non-English speaking background (NESB). Despite the
commendable efforts of governments and local agencies in Australia
to provide such services, in reality, many NESB communities are not
taking advantage of these services. This article–based on an
extensive case study regarding the use of online government services
by the Arabic NESB community in Australia–reports on the
possible reasons for this issue, as well as suggestions for
improvement. The conclusion is that Australia should implement
ICT-based or e-government policies, programmes, and services that
more accurately reflect migrant cultures and languages so that
migrant integration can be more fully accomplished. Specifically, this
article presents an NESB Model that adopts the value of usercentricity
or a more individual-focused approach to government
online services in Australia.
Abstract: The problem of complex use of water resources in
Central Asia by taking into consideration the sovereignty of the states
and increasing demand on use of water for economic aspects are
considered. Complex program with appropriate mathematical
software intended for calculation of possible variants of using the
Amudarya up-stream water resources according to satisfaction of
incompatible requirements of the national economics in irrigation
and energy generation is proposed.
Abstract: The scientific achievements coming from molecular
biology depend greatly on the capability of computational
applications to analyze the laboratorial results. A comprehensive
analysis of an experiment requires typically the simultaneous study
of the obtained dataset with data that is available in several distinct
public databases. Nevertheless, developing a centralized access to
these distributed databases rises up a set of challenges such as: what
is the best integration strategy, how to solve nomenclature clashes,
how to solve database overlapping data and how to deal with huge
datasets. In this paper we present GeNS, a system that uses a simple and yet innovative approach to address several biological data integration issues. Compared with existing systems, the main
advantages of GeNS are related to its maintenance simplicity and to its coverage and scalability, in terms of number of supported
databases and data types. To support our claims we present the current use of GeNS in two concrete applications. GeNS currently contains more than 140 million of biological relations and it can be
publicly downloaded or remotely access through SOAP web services.
Abstract: Spectrum is a scarce commodity, and considering the spectrum scarcity faced by the wireless-based service providers led to high congestion levels. Technical inefficiencies from pooled, since all networks share a common pool of channels, exhausting the available channels will force networks to block the services. Researchers found that cognitive radio (CR) technology may resolve the spectrum scarcity. A CR is a self-configuring entity in a wireless networking that senses its environment, tracks changes, and frequently exchanges information with their networks. However, CRN facing challenges and condition become worst while tracks changes i.e. reallocation of another under-utilized channels while primary network user arrives. In this paper, channels or resource reallocation technique based on DNA-inspired computing algorithm for CRN has been proposed.
Abstract: In the present Jordan hotels scenario, service quality is
a vital competitive policy to keep customer support and build great
base. Hotels are trying to win customer loyalty by providing enhanced
quality services. This paper attempts to examine the impact of tourism
service quality dimension in the Jordanian five star hotels. A total of
322 surveys were administrated to tourists who were staying at three
branches Marriott hotel in Jordan. The results show that dimensions of
service quality such as empathy, reliability, responsiveness and
tangibility significantly predict customer loyalty. Specifically, among
the dimension of tourism service quality, the most significant predictor
of customer loyalty is tangibility. This paper implies that five star
hotels in Jordan should also come forward and try their best to present
better tourism service quality to win back their customers- loyalty.
Abstract: Trust is essential for further and wider acceptance of
contemporary e-services. It was first addressed almost thirty years
ago in Trusted Computer System Evaluation Criteria standard by
the US DoD. But this and other proposed approaches of that
period were actually solving security. Roughly some ten years ago,
methodologies followed that addressed trust phenomenon at its core,
and they were based on Bayesian statistics and its derivatives, while
some approaches were based on game theory. However, trust is a
manifestation of judgment and reasoning processes. It has to be dealt
with in accordance with this fact and adequately supported in cyber
environment. On the basis of the results in the field of psychology
and our own findings, a methodology called qualitative algebra has
been developed, which deals with so far overlooked elements of trust
phenomenon. It complements existing methodologies and provides a
basis for a practical technical solution that supports management of
trust in contemporary computing environments. Such solution is also
presented at the end of this paper.
Abstract: In the supply chain management customer is the most
significant component and mass customization is mostly related to
customers because it is the capability of any industry or organization
to deliver highly customized products and its services to the
respective customers with flexibility and integration, providing such
a variety of products that nearly everyone can find what they want.
Today all over the world many companies and markets are facing
varied situations that at one side customers are demanding that their
orders should be completed as quickly as possible while on other
hand it requires highly customized products and services. By
applying mass customization some companies face unwanted cost
and complexity. Now they are realizing that they should completely
examine what kind of customization would be best suited for their
companies. In this paper authors review some approaches and
principles which show effect in supply chain management that can be
adopted and used by companies for quickly meeting the customer
orders at reduced cost, with minimum amount of inventory and
maximum efficiency.
Abstract: This paper demonstrates design and construction of
microcontroller-based telephone exchange system and the aims of
this paper is to study telecommunication, connection with
PIC16F877A and DTMF MT8870D. In microcontroller system, PIC
16F877 microcontroller is used to control the call processing. Dial
tone, busy tone and ring tone are provided during call progress.
Instead of using ready made tone generator IC, oscillator based tone
generator is used. The results of this telephone exchange system are
perfect for homes and small businesses needing the extensions. It
requires the phone operation control system, the analog interface
circuit and the switching circuit. This exchange design will contain
eight channels.
It is the best low cost, good quality telephone exchange for today-s
telecommunication needs. It offers the features available in much
more expensive PBX units without using high-priced phones. It is for
long distance telephone services.
Abstract: This study analyzes on the Social Network Game
(SNG), ANIPANG, in order to discover its unique fun elements, so
that suggest new methodologies for development of SNGs. ANIPANG
is the most popular SNG in the South Korea on 2012. Recently, the
game industry is paying close attention to mobile-based SNGs due to
the rapid prevalence of smart-phones and social network services.
However, SNGs are not online games simply. Although the fun of
most online games is the victory through competition with other
players or the game system, the fun of SNG is the communication
through the collaboration with other players. Thus, features of users
and environments of game should be considered for the game industry
and for the fun of SNG to users.
Abstract: TELMES project aims to develop a securized
multimedia system devoted to medical consultation teleservices. It
will be finalized with a pilot system for a regional telecenters
network that connects local telecenters, having as support
multimedia platforms. This network will enable the implementation
of complex medical teleservices (teleconsulations, telemonitoring,
homecare, urgency medicine, etc.) for a broader range of patients
and medical professionals, mainly for family doctors and those
people living in rural or isolated regions. Thus, a multimedia,
scalable network, based on modern IT&C paradigms, will result. It
will gather two inter-connected regional telecenters, in Iaşi and
Piteşti, Romania, each of them also permitting local connections of
hospitals, diagnostic and treatment centers, as well as local networks
of family doctors, patients, even educational entities. As
communications infrastructure, we aim to develop a combined fixmobile-
internet (broadband) links. Other possible communication
environments will be GSM/GPRS/3G and radio waves. The
electrocardiogram (ECG) acquisition, internet transmission and
local analysis, using embedded technologies, was already
successfully done for patients- telemonitoring.
Abstract: Intermittent aeration process can be easily applied on
the existing activated sludge system and is highly reliable against the loading changes. It can be operated in a relatively simple way as well.
Since the moving-bed biofilm reactor method processes pollutants by attaching and securing the microorganisms on the media, the process
efficiency can be higher compared to the suspended growth biological
treatment process, and can reduce the return of sludge. In this study,
the existing intermittent aeration process with alternating flow being
applied on the oxidation ditch is applied on the continuous flow stirred tank reactor with advantages from both processes, and we would like
to develop the process to significantly reduce the return of sludge in the clarifier and to secure the reliable quality of treated water by
adding the moving media. Corresponding process has the appropriate
form as an infrastructure based on u- environment in future u- City and
is expected to accelerate the implementation of u-Eco city in conjunction with city based services. The system being conducted in a
laboratory scale has been operated in HRT 8hours except for the final
clarifier and showed the removal efficiency of 97.7 %, 73.1 % and 9.4
% in organic matters, TN and TP, respectively with operating range of
4hour cycle on system SRT 10days. After adding the media, the removal efficiency of phosphorus showed a similar level compared to
that before the addition, but the removal efficiency of nitrogen was
improved by 7~10 %. In addition, the solids which were maintained in
MLSS 1200~1400 at 25 % of media packing were attached all onto the
media, which produced no sludge entering the clarifier. Therefore, the
return of sludge is not needed any longer.
Abstract: This study proposes a conceptual model and
empirically tests the relationships between customers and librarians
(i.e. tangibles, responsiveness, assurance, reliability and empathy)
with a dependent variable (customer satisfaction) regarding library
services. The SERVQUAL instrument was administered to 100
respondents which comprises of staff and students at a public higher
learning institution in the Federal Territory of Labuan, Malaysia.
They were public university library users. Results revealed that all
service quality dimensions tested were significant and influenced
customer satisfaction of visitors to a public university library.
Assurance is the most important factor that influences customer
satisfaction with the services rendered by the librarian. It is
imperative for the library management to take note that the top five
service attributes that gained greatest attention from library visitors-
perspective includes employee willingness to help customers,
availability of customer representatives online for response to
queries, library staff actively and promptly provide services, signs in
the building are clear and library staff are friendly and courteous.
This study provides valuable results concerning the determinants of
the service quality and customer satisfaction of public university
library services from the users' perspective.
Abstract: This research paper evaluates and compares the
performance of equal cost adaptive multi-path routing algorithms
taking the transport protocols TCP (Transmission Control Protocol)
and UDP (User Datagram Protocol) using network simulator ns2 and
concludes which one is better.
Abstract: The main aim of this paper is to present the research
findings on the solution of centralized Web-Services for students by
adopting a framework and a prototype for Service Oriented
Architecture (SOA) Web-Services. The current situation of students-
Web-based application services has been identified and proposed an
effective SOA to increase the operational efficiency of Web-Services
for them it was necessary to identify the challenges in delivering a
SOA technology to increase operational efficiency of Web-Services.
Moreover, the SOA is an emerging concept, used for delivering
efficient student SOA Web-Services. Therefore, service reusability
from SOA Web-Services is provided and logically divided services
into smaller services to increase reusability and modularity. In this
case each service is a modular unit by itself and interoperability
services.
Abstract: Mobile banking services present a unique growth
opportunity for mobile operators in emerging markets, and have
already made good progress in bringing financial services to the
previously unbanked populations of many developing countries. The
potential is amazing, but what about the risks? In the complex
process of establishing a mobile banking business model, many kinds
of risks and factors need to be monitored and well-managed. Risk
identification is the first stage of risk management. Correct risk
identification ensures risk management effectiveness. Keeping the
risks low makes it possible to use the full potential of mobile banking
and carry out the planned business strategy. The focus should be on
adoption of consumers which is the main risk factor of mobile
banking services.
Abstract: Service-oriented systems have become popular and
presented many advantages in develop and maintain process. The
coupling is the most important attribute of services when they are
integrated into a system. In this paper, we propose a suite of metrics
to evaluate service-s quality according to its ability of coupling. We
use the coupling metrics to measure the maintainability, reliability,
testability, and reusability of services. Our proposed metrics are
operated in run-time which bring more exact results.
Abstract: This paper is based on a study conducted in 2006 to assess the impact of computer usage on health of National Institute for Medical Research (NIMR) staff. NIMR being a research Institute, most of its staff spend substantial part of their working time on computers. There was notion among NIMR staff on possible prolonged computer usage health hazards. Hence, a study was conducted to establish facts and possible mitigation measures. A total of 144 NIMR staff were involved in the study of whom 63.2% were males and 36.8% females aged between 20 and 59 years. All staff cadres were included in the sample. The functions performed by Institute staff using computers includes; data management, proposal development and report writing, research activities, secretarial duties, accounting and administrative duties, on-line information retrieval and online communication through e-mail services. The interviewed staff had been using computers for 1-8 hours a day and for a period ranging from 1 to 20 years. The study has indicated ergonomic hazards for a significant proportion of interviewees (63%) of various kinds ranging from backache to eyesight related problems. The authors highlighted major issues which are substantially applicable in preventing occurrences of computer related problems and they urged NIMR Management and/or the government of Tanzania opts to adapt their practicability.
Abstract: Recent advancements in sensor technologies and
Wireless Body Area Networks (WBANs) have led to the
development of cost-effective healthcare devices which can be used
to monitor and analyse a person-s physiological parameters from
remote locations. These advancements provides a unique opportunity
to overcome current healthcare challenges of low quality service
provisioning, lack of easy accessibility to service varieties, high costs
of services and increasing population of the elderly experienced
globally. This paper reports on a prototype implementation of an
architecture that seamlessly integrates Wireless Body Area Network
(WBAN) with Web services (WS) to proactively collect
physiological data of remote patients to recommend diagnostic
services. Technologies based upon WBAN and WS can provide
ubiquitous accessibility to a variety of services by allowing
distributed healthcare resources to be massively reused to provide
cost-effective services without individuals physically moving to the
locations of those resources. In addition, these technologies can
reduce costs of healthcare services by allowing individuals to access
services to support their healthcare. The prototype uses WBAN body
sensors implemented on arduino fio platforms to be worn by the
patient and an android smart phone as a personal server. The
physiological data are collected and uploaded through GPRS/internet
to the Medical Health Server (MHS) to be analysed. The prototype
monitors the activities, location and physiological parameters such as
SpO2 and Heart Rate of the elderly and patients in rehabilitation.
Medical practitioners would have real time access to the uploaded
information through a web application.
Abstract: Electronic Government is one of the special concepts
which has been performed successfully within recent decades.
Electronic government is a digital, wall-free government with a
virtual organization for presenting of online governmental services
and further cooperation in different political/social activities. In order
to have a successful implementation of electronic government
strategy and benefiting from its complete potential and benefits and
generally for establishment and applying of electronic government, it
is necessary to have different infrastructures as the basics of
electronic government with lack of which it is impossible to benefit
from mentioned services. For this purpose, in this paper we have
managed to recognize relevant obstacles for establishment of
electronic government in Iran. All required data for recognition of
obstacles were collected from statistical society of involved
specialists of Ministry of Communications & Information
Technology of Iran and Information Technology Organization of
Tehran Municipality through questionnaire. Then by considering of
five-point Likert scope and μ =3 as the index of relevant factors of
proposed model, we could specify current obstacles against
electronic government in Iran along with some guidelines and
proposal in this regard. According to the results, mentioned obstacles
for applying of electronic government in Iran are as follows:
Technical & technological problems, Legal, judicial & safety
problems, Economic problems and Humanistic Problems.
Abstract: In the past few decades, researchers have witnessed a
paradigm shift in Human Resource Management-from individual
performance to organizational outcomes with the role of Human
resource (HR) managers becoming increasingly significant to the
organization. In such a context, it is important to examine HR
practices from a strategic perspective on the sustained competitive
advantage (SCA) of the organizations. The present study explores
how Indian organisations look at their human resources strategically
when faced with competitive environment. Also, it explores strategic
initiatives being taken to manage human resources within the
organisations and how these initiatives promote SCA in terms of
enhancing the overall customer-centric delivery of goods and
services.