Abstract: Complaints today have the ability to retain
customer loyalty using state of the art systems and strategies
in customer relationship management to analyze and respond
to a plethora of customer perception. The Majority of
companies are not aware of the beneficiary utilization of
customer complaints for the sake of quality improvements.
Also, some companies have problems determining how
resolution of complaints can be profitable. In this study, we
will define the problems and ascertain the importance of
customer management system on the companies. Furthermore,
we will determine the impact of such a system on efficiency,
confidence, profitability and customer complaints. Eventually,
we will develop methods and address the issues. In this paper,
we used an open-ended questionnaire and distributed that to
30 randomly chosen respondents which were the passengers in
an airport. We also define three hypotheses for our study and
we will validate each of them. Then using frequency, Chi-
Square and quality control method we optimized the size of
customers- negative feedback and improved the process of
customer retention.
Abstract: Rainfall data at fine resolution and knowledge of its
characteristics plays a major role in the efficient design and operation
of agricultural, telecommunication, runoff and erosion control as well
as water quality control systems. The paper is aimed to study the
statistical distribution of hourly rainfall depth for 12 representative
stations spread across Peninsular Malaysia. Hourly rainfall data of 10
to 22 years period were collected and its statistical characteristics
were estimated. Three probability distributions namely, Generalized
Pareto, Exponential and Gamma distributions were proposed to
model the hourly rainfall depth, and three goodness-of-fit tests,
namely, Kolmogorov-Sminov, Anderson-Darling and Chi-Squared
tests were used to evaluate their fitness. Result indicates that the east
cost of the Peninsular receives higher depth of rainfall as compared
to west coast. However, the rainfall frequency is found to be
irregular. Also result from the goodness-of-fit tests show that all the
three models fit the rainfall data at 1% level of significance.
However, Generalized Pareto fits better than Exponential and
Gamma distributions and is therefore recommended as the best fit.
Abstract: The vast amount of information on the World Wide
Web is created and published by many different types of providers.
Unlike books and journals, most of this information is not subject to
editing or peer review by experts. This lack of quality control and the
explosion of web sites make the task of finding quality information
on the web especially critical. Meanwhile new facilities for
producing web pages such as Blogs make this issue more significant
because Blogs have simple content management tools enabling nonexperts
to build easily updatable web diaries or online journals. On
the other hand despite a decade of active research in information
quality (IQ) there is no framework for measuring information quality
on the Blogs yet. This paper presents a novel experimental
framework for ranking quality of information on the Weblog. The
results of data analysis revealed seven IQ dimensions for the Weblog.
For each dimension, variables and related coefficients were
calculated so that presented framework is able to assess IQ of
Weblogs automatically.
Abstract: Exponentially weighted moving average control chart (EWMA) is a popular chart used for detecting shift in the mean of parameter of distributions in quality control. The objective of this paper is to compare the efficiency of control chart to detect an increases in the mean of a process. In particular, we compared the Maximum Exponentially Weighted Moving Average (MaxEWMA) and Maximum Generally Weighted Moving Average (MaxGWMA) control charts when the observations are Exponential distribution. The criteria for evaluate the performance of control chart is called, the Average Run Length (ARL). The result of comparison show that in the case of process is small sample size, the MaxEWMA control chart is more efficiency to detect shift in the process mean than MaxGWMA control chart. For the case of large sample size, the MaxEWMA control chart is more sensitive to detect small shift in the process mean than MaxGWMA control chart, and when the process is a large shift in mean, the MaxGWMA control chart is more sensitive to detect mean shift than MaxEWMA control chart.
Abstract: Acetaminophen (Paracetamol) tablets are popular OTC products among patients as analgesics and antipyretics. Paracetamol is marketed by a lot of suppliers around the world. The aim of the present investigation was to compare between many types of paracetamol tablets obtained from different suppliers (six brands produced by different pharmaceutical companies in middle east countries, and Panadol® manufactured in Ireland), by different quality control tests according to USP pharmacopeia.Using Non official tests-hardness and friability; official tests- disintegration, dissolution, and drug content. Additionally, evaluate the influence of temperatures 4°C, 25°C and 40°C at 75% relative humidity on the stability of the same brands in their original packaging has been conducted for two months. The results revealed that all paracetamol tablet brands complied with the official USP specifications. In conclusion, paracetamol tablets preferred to be stored at 25°C. All the tested brands being biopharmaceutically and chemically equivalent.
Abstract: The aim of this study was to develop a dynamic cardiac phantom for quality control in myocardial scintigraphy. The dynamic heart phantom constructed only contained the left ventricle, made of elastic material (latex), comprising two cavities: one internal and one external. The data showed a non-significant variation in the values of left ventricular ejection fraction (LVEF) obtained by varying the heart rate. It was also possible to evaluate the ejection fraction (LVEF) through different arrays of image acquisition and to perform an intercomparison of LVEF by two different scintillation cameras. The results of the quality control tests were satisfactory, showing that they can be used as parameters in future assessments. The new dynamic heart phantom was demonstrated to be effective for use in LVEF measurements. Therefore, the new heart simulator is useful for the quality control of scintigraphic cameras.
Abstract: Fiber optic sensor technology offers the possibility of
sensing different parameters like strain, temperature, pressure in
harsh environment and remote locations. these kinds of sensors
modulates some features of the light wave in an optical fiber such an
intensity and phase or use optical fiber as a medium for transmitting
the measurement information.
The advantages of fiber optic sensors in contrast to conventional
electrical ones make them popular in different applications and now a
day they consider as a key component in improving industrial
processes, quality control systems, medical diagnostics, and
preventing and controlling general process abnormalities.
This paper is an introduction to fiber optic sensor technology and
some of the applications that make this branch of optic technology,
which is still in its early infancy, an interesting field.
Abstract: Quality control is the crucial step for ISO 9001
Quality System Management Standard for companies. While
measuring the quality level of both raw material and semi
product/product, the calibration of the measuring device is an
essential requirement. Calibration suppliers are in the service sector
and therefore the calibration supplier selection is becoming a worthy
topic for improving service quality.
This study presents the results of a questionnaire about the
selection criteria of a calibration supplier. The questionnaire was
applied to 103 companies and the results are discussed in this paper.
The analysis was made with MINITAB 14.0 statistical programs.
“Competence of documentations" and “technical capability" are
defined as the prerequisites because of the ISO/IEC17025:2005
standard. Also “warranties and complaint policy", “communication",
“service features", “quality" and “performance history" are defined as
very important criteria for calibration supplier selection.
Abstract: In this paper we propose a new content-weighted
method for full reference (FR) video quality control using a region of
interest (ROI) and wherein two-component weighted metrics for Deaf
People Video Communication. In our approach, an image is
partitioned into region of interest and into region "dry-as-dust", then
region of interest is partitioned into two parts: edges and background
(smooth regions), while the another methods (metrics) combined and
weighted three or more parts as edges, edges errors, texture, smooth
regions, blur, block distance etc. as we proposed. Using another idea
that different image regions from deaf people video communication
have different perceptual significance relative to quality. Intensity
edges certainly contain considerable image information and are
perceptually significant.
Abstract: Power systems and transformer are intrinsic apparatus, therefore its reliability and safe operation is important to determine their operation conditions, and the industry uses quality control tests in the insulation design of oil filled transformers. Hence the service period effect on AC dielectric strength is significant. The effect of aging on transformer oil physical, chemical and electrical properties was studied using the international testing methods for the evaluation of transformer oil quality. The study was carried out on six transformers operate in the field and for monitoring periods over twenty years. The properties which are strongly time dependent were specified and those which have a great impact on the transformer oil acidity, breakdown voltage and dissolved gas analysis were defined. Several tests on the transformers oil were studied to know the time of purifying or changing it, moreover prediction of the characteristics of it under different operation conditions.
Abstract: The exhaustive quality control is becoming more and
more important when commercializing competitive products in the
world's globalized market. Taken this affirmation as an undeniable
truth, it becomes critical in certain sector markets that need to offer
the highest restrictions in quality terms. One of these examples is the
percussion cap mass production, a critical element assembled in
firearm ammunition. These elements, built in great quantities at a
very high speed, must achieve a minimum tolerance deviation in
their fabrication, due to their vital importance in firing the piece of
ammunition where they are built in. This paper outlines a machine
vision development for the 100% inspection of percussion caps
obtaining data from 2D and 3D simultaneous images. The acquisition
speed and precision of these images from a metallic reflective piece
as a percussion cap, the accuracy of the measures taken from these
images and the multiple fabrication errors detected make the main
findings of this work.
Abstract: Multivariate quality control charts show some advantages to monitor several variables in comparison with the simultaneous use of univariate charts, nevertheless, there are some disadvantages. The main problem is how to interpret the out-ofcontrol signal of a multivariate chart. For example, in the case of control charts designed to monitor the mean vector, the chart signals showing that it must be accepted that there is a shift in the vector, but no indication is given about the variables that have produced this shift. The MEWMA quality control chart is a very powerful scheme to detect small shifts in the mean vector. There are no previous specific works about the interpretation of the out-of-control signal of this chart. In this paper neural networks are designed to interpret the out-of-control signal of the MEWMA chart, and the percentage of correct classifications is studied for different cases.
Abstract: Some quality control tools use non metric subjective information coming from experts, who qualify the intensity of relations existing inside processes, but without quantifying them. In this paper we have developed a quality control analytic tool, measuring the impact or strength of the relationship between process operations and product characteristics. The tool includes two models: a qualitative model, allowing relationships description and analysis; and a formal quantitative model, by means of which relationship quantification is achieved. In the first one, concepts from the Graphs Theory were applied to identify those process elements which can be sources of variation, that is, those quality characteristics or operations that have some sort of prelacy over the others and that should become control items. Also the most dependent elements can be identified, that is those elements receiving the effects of elements identified as variation sources. If controls are focused in those dependent elements, efficiency of control is compromised by the fact that we are controlling effects, not causes. The second model applied adapts the multivariate statistical technique of Covariance Structural Analysis. This approach allowed us to quantify the relationships. The computer package LISREL was used to obtain statistics and to validate the model.
Abstract: The Brazilian legislation has only established
diagnostic reference levels (DRLs) in terms of Multiple Scan
Average Dose (MSAD) as a quality control parameter for computed
tomography (CT) scanners. Compliance with DRLs can be verified
by measuring the Computed Tomography Kerma Index (Ca,100) with
a pencil ionization chamber or by obtaining the kerma distribution in
CT scans with radiochromic films or rod shape lithium fluoride
termoluminescent dosimeters (TLD-100). TL dosimeters were used
to record kerma profiles and to determine MSAD values of a Bright
Speed model GE CT scanner. Measurements were done with
radiochromic films and TL dosimeters distributed in cylinders
positioned in the center and in four peripheral bores of a standard
polymethylmethacrylate (PMMA) body CT dosimetry phantom.
Irradiations were done using a protocol for adult chest. The
maximum values were found at the midpoint of the longitudinal axis.
The MSAD values obtained with three dosimetric techniques were
compared.
Abstract: This article proposes a new methodology to be used by SMEs (Small and Medium enterprises) to characterize their performance in quality, highlighting weaknesses and area for improvement. The methodology aims to identify the principal causes of quality problems and help to prioritize improvement initiatives. This is a self-assessment methodology that intends to be easy to implement by companies with low maturity level in quality. The methodology is organized in six different steps which includes gathering information about predetermined processes and subprocesses of quality management, defined based on the well-known Juran-s trilogy for quality management (Quality planning, quality control and quality improvement) and, predetermined results categories, defined based on quality concept. A set of tools for data collecting and analysis, such as interviews, flowcharts, process analysis diagrams and Failure Mode and effects Analysis (FMEA) are used. The article also presents the conclusions obtained in the application of the methodology in two cases studies.
Abstract: This paper proposes an innovative methodology for
Acceptance Sampling by Variables, which is a particular category of
Statistical Quality Control dealing with the assurance of products
quality. Our contribution lies in the exploitation of machine learning
techniques to address the complexity and remedy the drawbacks of
existing approaches. More specifically, the proposed methodology
exploits Artificial Neural Networks (ANNs) to aid decision making
about the acceptance or rejection of an inspected sample. For any
type of inspection, ANNs are trained by data from corresponding
tables of a standard-s sampling plan schemes. Once trained, ANNs
can give closed-form solutions for any acceptance quality level and
sample size, thus leading to an automation of the reading of the
sampling plan tables, without any need of compromise with the
values of the specific standard chosen each time. The proposed
methodology provides enough flexibility to quality control engineers
during the inspection of their samples, allowing the consideration of
specific needs, while it also reduces the time and the cost required for
these inspections. Its applicability and advantages are demonstrated
through two numerical examples.
Abstract: A spectrophotometric method was developed for simultaneous quantification of pseudoephedrine hydrochloride (PSE) triprolidine hydrochloride (TRI) using second derivative method (zero-crossing technique). The second derivative amplitudes of PSE and TRI were measured at 271 and 321 nm, respectively. The calibration curves were linear in the range of 200 to 1,000 g/ml for PSE and 10 to 50 g/ml for TRI. The method was validated for specificity, accuracy, precision, limit of detection and limit of quantitation. The proposed method was applied to the assaying and dissolution of PSE and TRI in commercial tablets without any chemical separation. The results were compared with those obtained by the official USP31 method and statistical tests showed that there is no significant between the methods at 95% confidence level. The proposed method is simple, rapid and suitable for the routine quality control application. KeywordsTriprolidine, Pseudoephedrine, Derivative spectrophotometry, Dissolution testing.
Abstract: Process capability index Cpk is the most widely
used index in making managerial decisions since it provides bounds
on the process yield for normally distributed processes. However,
existent methods for assessing process performance which
constructed by statistical inference may unfortunately lead to fine
results, because uncertainties exist in most real-world applications.
Thus, this study adopts fuzzy inference to deal with testing of Cpk .
A brief score is obtained for assessing a supplier’s process instead of
a severe evaluation.
Abstract: Injection molding is a very complicated process to
monitor and control. With its high complexity and many process
parameters, the optimization of these systems is a very challenging
problem. To meet the requirements and costs demanded by the
market, there has been an intense development and research with the
aim to maintain the process under control. This paper outlines the
latest advances in necessary algorithms for plastic injection process
and monitoring, and also a flexible data acquisition system that
allows rapid implementation of complex algorithms to assess their
correct performance and can be integrated in the quality control
process. This is the main topic of this paper. Finally, to demonstrate
the performance achieved by this combination, a real case of use is
presented.
Abstract: In quality control of freeze-dried durian, crispiness is
a key quality index of the product. Generally, crispy testing has to be
done by a destructive method. A nondestructive testing of the
crispiness is required because the samples can be reused for other
kinds of testing. This paper proposed a crispiness classification
method of freeze-dried durians using fuzzy logic for decision
making. The physical changes of a freeze-dried durian include the
pores appearing in the images. Three physical features including (1)
the diameters of pores, (2) the ratio of the pore area and the
remaining area, and (3) the distribution of the pores are considered to
contribute to the crispiness. The fuzzy logic is applied for making the
decision. The experimental results comparing with food expert
opinion showed that the accuracy of the proposed classification
method is 83.33 percent.