Abstract: Spare parts inventory management is one of the major
areas of inventory research. Analysis of recent literature showed that
an approach integrating spare parts classification, demand
forecasting, and stock control policies is essential; however, adapting
this integrated approach is limited. This work presents an integrated
framework for spare part inventory management and an Excel based
application developed for the implementation of the proposed
framework. A multi-criteria analysis has been used for spare
classification. Forecasting of spare parts- intermittent demand has
been incorporated into the application using three different
forecasting models; namely, normal distribution, exponential
smoothing, and Croston method. The application is also capable of
running with different inventory control policies. To illustrate the
performance of the proposed framework and the developed
application; the framework is applied to different items at a service
organization. The results achieved are presented and possible areas
for future work are highlighted.
Abstract: This paper examines the impact of information and
communication technology (ICT) usage, internal relationship,
supplier-retailer relationship, logistics services and inventory
management on convenience store suppliers- performance. Data was
collected from 275 convenience store managers in Malaysia using a
set of questionnaire. The multiple linear regression results indicate
that inventory management, supplier-retailer relationship, logistics
services and internal relationship are predictors of supplier
performance as perceived by convenience store managers. However,
ICT usage is not a predictor of supplier performance. The study
focuses only on convenience stores and petrol station convenience
stores and concentrates only on managers. The results provide
insights to suppliers who serve convenience stores and possibly
similar retail format on factors to consider in improving their service
to retailers. The results also provide insights to government in its
aspiration to improve business operations of convenience store to
consider ways to enhance the adoption of ICT by retailers and
suppliers.