Abstract: The impact of COVID-19 has a significant effect on all sectors of society globally. Health information technology (HIT) has become an effective health strategy in this age of distancing. In this regard, Mobile Health (mHealth) plays a critical role in managing patient and provider workflows during the COVID-19 pandemic. Therefore, the users' perception of service quality about mHealth services plays a significant role in shaping confidence and subsequent behaviors regarding the mHealth users' intention of use. This study's objective was to explore levels of user attributes analyzed by a qualitative method of how health practitioners and patients are satisfied or dissatisfied with using mHealth services; and analyzed the users' intention in the context of Taiwan during the COVID-19 pandemic. This research explores the experienced usability of a mHealth services during the Covid-19 pandemic. This study uses qualitative methods that include in-depth and semi-structured interviews that investigate participants' perceptions and experiences and the meanings they attribute to them. The five cases consisted of health practitioners, clinic staff, and patients' experiences using mHealth services. This study encourages participants to discuss issues related to the research question by asking open-ended questions, usually in one-to-one interviews. The findings show the positive and negative attributes of mHealth service quality. Hence, the significant importance of patients' and health practitioners' issues on several dimensions of perceived service quality is system quality, information quality, and interaction quality. A concept map for perceptions regards to emergency uses' intention of mHealth services process is depicted. The findings revealed that users pay more attention to "Medical care", "ease of use" and "utilitarian benefits" and have less importance for "Admissions and Convenience" and "Social influence". To improve mHealth services, the mHealth providers and health practitioners should better manage users' experiences to enhance mHealth services. This research contributes to the understanding of service quality issues in mHealth services during the COVID-19 pandemic.
Abstract: The aim of this research is to design a collaborative
framework that integrates risk analysis activities into the geospatial
database design (GDD) process. Risk analysis is rarely undertaken
iteratively as part of the present GDD methods in conformance to
requirement engineering (RE) guidelines and risk standards.
Accordingly, when risk analysis is performed during the GDD, some
foreseeable risks may be overlooked and not reach the output
specifications especially when user intentions are not systematically
collected. This may lead to ill-defined requirements and ultimately in
higher risks of geospatial data misuse. The adopted approach consists
of 1) reviewing risk analysis process within the scope of RE and
GDD, 2) analyzing the challenges of risk analysis within the context
of GDD, and 3) presenting the components of a risk-based
collaborative framework that improves the collection of the
intended/forbidden usages of the data and helps geo-IT experts to
discover implicit requirements and risks.