Abstract: In its efforts to utilize the information and
communication technology to enhance the quality of public service
delivery, national and local governments around the world are
competing to introduce more ICT applications as tools to automate
processes related to law enforcement or policy execution, increase
citizen orientation, trust, and satisfaction, and create one-stop-shops
for public services. In its implementation, e-Government ICTs need
to maintain transparency, participation, and collaboration. Due to this
diverse of mixed goals and requirements, e-Government systems
need to be designed based on special design considerations in order
to eliminate the risks of failure to compliance to government
regulations, citizen dissatisfaction, or market repulsion.
In this article we suggest a framework with guidelines for
designing government information systems that takes into
consideration the special requirements of the public sector. Then we
introduce two case studies and show how applying those guidelines
would result in a more solid system design.
Abstract: Magetan area is going to be the object of this research
which is located in East Java, Indonesia. The data were obtained
from 270 civil servants working at the Magetan District government.
The data were analyzed using the Structural Equation Modeling with
Partial Least Square program. The research showed the following
findings: (1) job motivation variable has a positive and significant
effect on organizational citizenship behavior (OCB); (2) work
environment has positive and significant effect on OCB; (3)
leadership variable has positive and significant effect on OCB; (4)
job motivation variable has no significant effect on job satisfaction;
(5) work environment variable has no significant effect on job
satisfaction; (6) leadership variable has no significant effect on job
satisfaction; (7) OCB is positively and significantly associated with
job satisfaction; (8) job satisfaction variable is positively and
significantly correlated with quality of public service at the Magetan
District government.