Abstract: A major goal of any enterprise is to create a ratings
system of customer satisfaction, goods and services. It is obvious that
the company cannot change what is not measured. In order to get a
clearer picture of the preferences of the major consumer groups, this
stage should be based on extensive research, including a variety of
interviews and surveys. It is necessary to know the key benefits,
which determine customer satisfaction in the market segment, of the
properties of certain goods and services. It is important to estimate
the terms of these preferences from the viewpoint of the client. This
article discusses the importance of customer satisfaction, and ways of
assessing it.
Abstract: The State of Rio de Janeiro, Brazil, will hold two important events in the nearby future. In 2014 it will have the final game of the Football World Cup, and in 2016 it will be holding the Olympic Games. Therefore, the public transportation system (mainly buses) is of a major concern to the Rio de Janeiro State authorities-. The main objective of this work is to compare the quality of service of the bus companies operating in the cities of ItaperunaandCampos, both cities situated in the state of Rio de Janeiro, Brazil. The outcome of thiscomparison, based on the opinion of the bus users, has shownthemdispleased with the quality of the service provided by the bus companies operating in both cities. It is urgent the need to find possible practical alternatives to minimize the consequences of the main problems detected in this work. With these practical alternatives available, we will be able to offer to the Rio de Janeiro State authorities- suggestions about possible solutions to the main problems identified in this survey, as well as the time of implantation and costs of these solutions.
Abstract: This study is a descriptive-normative research. It
attempted to investigate the restaurants’ firm performance in terms of
the customers and restaurant personnel’s degree of satisfaction. A
total of 12 restaurants in Bangkok, Thailand that offer Thai cuisine
were included in this study. It involved 24 stockholders/managers,
120 subordinates and 360 customers. General Managers and
restaurants’ stockholders, 10 staffs, and 30 costumers for each
restaurant were chosen for random sampling. This study found that
respondents are slightly satisfied with their work environment but are
generally satisfied with the accessibility to transportation, to malls,
convenience, safety, recreation, noise-free, and attraction; customers
find the Quality of Food in most Thai Cuisines like services, prices of
food, sales promotion, and capital and length of service satisfactory.
Therefore, both stockholder-related and personnel-related factors
which are influenced by restaurant, personnel, and customer-related
factors are partially accepted whereas; customer-related factors which
are influenced by restaurant, personnel and customer-related factors
are rejected.
Abstract: At a time of growing market turbulence and a strong
shifts towards increasingly complex risk models and more stringent audit requirements, it is more critical than ever to maintain the highest quality of financial and credit information. IFC implemented
an approach that helps increase data integrity and quality significantly. This approach is called “Screening". Screening is based on linking information from different sources to identify potential
inconsistencies in key financial and credit data. That, in turn, can help
to ease the trials of portfolio supervision, and improve overall company global reporting and assessment systems. IFC experience
showed that when used regularly, Screening led to improved information.
Abstract: Stage bus operated in the mixed traffic might always meet many problems about low quality and reliability of services. The low quality and reliability of bus service can make the system not attractive and directly reduce the interest of using bus service. This paper presents the result of field investigation and analysis of on-time performance and service regularity of stage bus in mixed traffic. Data for analysis was collected from the field by on-board observation along the Ipoh-Lumut corridor in Perak, Malaysia. From analysis and discussion, it can be concluded that on-time performance and service regularity varies depend on station, typical day, time period, operation characteristics of bus and characteristics of traffic. The on-time performance and service regularity of stage bus in mixed traffic can be derived by using data collected by onboard survey. It is clear that on-time performance and service regularity of the existing stage bus system was low.
Abstract: Periphyton development and composition were
studied in three different treatments: (i) two fishpond units of
wetland-type wastewater treatment pond systems, (ii) two fishponds
in combined intensive-extensive fish farming systems and (iii) three
traditional polyculture fishponds. Results showed that amounts of
periphyton developed in traditional polyculture fishponds (iii) were
different compared to the other treatments (i and ii), where the main
function of ponds was stated wastewater treatment. Negative
correlation was also observable between water quality parameters
and periphyton production. The lower trophity, halobity and
saprobity level of ponds indicated higher amount of periphyton. The
dry matter content of periphyton was significantly higher in the
samples, which were developed in traditional polyculture fishponds
(2.84±3.02 g m-2 day-1, whereby the ash content in dry matter 74%),
than samples taken from (i) (1.60±2.32 g m-2 day-1, 61%) and (ii)
fishponds (0.65±0.45 g m-2 day-1, 81%).
Abstract: Thepurpose of the research is to characterize the levels
of satisfaction of the students in e-learning post-graduate courses,
taking into account specific dimensions of the course which were
considered as benchmarks for the quality of this type of online
learning initiative, as well as the levels of satisfaction towards each
specific indicator identified in each dimension. It was also an aim of
this study to understand how thesedimensions relate to one another.
Using a quantitative research approach in the collection and analysis
of the data, the study involves the participation of the students who
attended on e-learning course in 2010/2011. The conclusions of this
study suggest that online students present relatively high levels of
satisfaction, which points towards a positive experience during the
course. It is possible to note that there is a correlation between the
different dimensions studied, consequently leading to different
improvement strategies. Ultimately, this investigation aims to
contribute to the promotion of quality and the success of e-learning
initiatives in Higher Education.
Abstract: This paper presents a new and efficient approach for capacitor placement in radial distribution systems that determine the optimal locations and size of capacitor with an objective of improving the voltage profile and reduction of power loss. The solution methodology has two parts: in part one the loss sensitivity factors are used to select the candidate locations for the capacitor placement and in part two a new algorithm that employs Plant growth Simulation Algorithm (PGSA) is used to estimate the optimal size of capacitors at the optimal buses determined in part one. The main advantage of the proposed method is that it does not require any external control parameters. The other advantage is that it handles the objective function and the constraints separately, avoiding the trouble to determine the barrier factors. The proposed method is applied to 9, 34, and 85-bus radial distribution systems. The solutions obtained by the proposed method are compared with other methods. The proposed method has outperformed the other methods in terms of the quality of solution.
Abstract: When an assignable cause(s) manifests itself to a multivariate process and the process shifts to an out-of-control condition, a root-cause analysis should be initiated by quality engineers to identify and eliminate the assignable cause(s) affected the process. A root-cause analysis in a multivariate process is more complex compared to a univariate process. In the case of a process involved several correlated variables an effective root-cause analysis can be only experienced when it is possible to identify the required knowledge including the out-of-control condition, the change point, and the variable(s) responsible to the out-of-control condition, all simultaneously. Although literature addresses different schemes to monitor multivariate processes, one can find few scientific reports focused on all the required knowledge. To the best of the author’s knowledge this is the first time that a multi task model based on artificial neural network (ANN) is reported to monitor all the required knowledge at the same time for a multivariate process with more than two correlated quality characteristics. The performance of the proposed scheme is evaluated numerically when different step shifts affect the mean vector. Average run length is used to investigate the performance of the proposed multi task model. The simulated results indicate the multi task scheme performs all the required knowledge effectively.
Abstract: Fishbone of Nile Tilapia (Tilapia nilotica), waste from the frozen Nile Tilapia fillet factory, is one of calcium sources. In order to increase fish bone powder value, this study aimed to investigate the effect of Tilapia bone flour (TBF) addition (5, 10, 15% by flour weight) on cooking quality, texture and sensory attributes of noodles. The results indicated that tensile strength, color value (a*) and water absorption of noodles significantly decreased (p£0.05) as the levels of TBF increased from 0-15%. While cooking loss, cooking time and color values (L* and b*) of noodles significantly increased (p£0.05). Sensory evaluation indicated that noodles with 5% TBF received the highest overall acceptability score.
Abstract: A study was carried out to determine the effect of water quality on flotation performance. The experimental test work comprised of batch flotation tests using Denver lab cell for a period of 10 minutes. Nine different test runs were carried out in triplicates to ensure reproducibility using different water types from different thickener overflows, return and sewage effluent water (process water) and portable water. The water sources differed in pH, total dissolved solids, total suspended solids and conductivity. Process water was found to reduce the concentrate recovery and mass pull, while portable water increased the concentrate recovery and mass pull. Portable water reduced the concentrate grade while process water increased the concentrate grade. It is proposed that a combination of process water and portable water supply be used in flotation circuits to balance the different effects that the different water types have on the flotation efficiency.
Abstract: Digital watermarking is one of the techniques for
copyright protection. In this paper, a normalization-based robust
image watermarking scheme which encompasses singular value
decomposition (SVD) and discrete cosine transform (DCT)
techniques is proposed. For the proposed scheme, the host image is
first normalized to a standard form and divided into non-overlapping
image blocks. SVD is applied to each block. By concatenating the
first singular values (SV) of adjacent blocks of the normalized image,
a SV block is obtained. DCT is then carried out on the SV blocks to
produce SVD-DCT blocks. A watermark bit is embedded in the highfrequency
band of a SVD-DCT block by imposing a particular
relationship between two pseudo-randomly selected DCT
coefficients. An adaptive frequency mask is used to adjust local
watermark embedding strength. Watermark extraction involves
mainly the inverse process. The watermark extracting method is blind
and efficient. Experimental results show that the quality degradation
of watermarked image caused by the embedded watermark is visually
transparent. Results also show that the proposed scheme is robust
against various image processing operations and geometric attacks.
Abstract: Complaints today have the ability to retain
customer loyalty using state of the art systems and strategies
in customer relationship management to analyze and respond
to a plethora of customer perception. The Majority of
companies are not aware of the beneficiary utilization of
customer complaints for the sake of quality improvements.
Also, some companies have problems determining how
resolution of complaints can be profitable. In this study, we
will define the problems and ascertain the importance of
customer management system on the companies. Furthermore,
we will determine the impact of such a system on efficiency,
confidence, profitability and customer complaints. Eventually,
we will develop methods and address the issues. In this paper,
we used an open-ended questionnaire and distributed that to
30 randomly chosen respondents which were the passengers in
an airport. We also define three hypotheses for our study and
we will validate each of them. Then using frequency, Chi-
Square and quality control method we optimized the size of
customers- negative feedback and improved the process of
customer retention.
Abstract: Ozone (O3) is considered as one of the most
phytotoxic pollutants with deleterious effects on living and non living
components of Ecosystems. It reduces growth and yield of many
crops as well as alters the physiology and crop quality. The present
study described series of experiments to investigate the effects of
ambient O3 at different locations with different ambient levels of O3
depending on proximity to pollutant source and ranged between 17
ppb/h in control experiment to 112 ppb/h in industrial area
respectively. The ambient levels in other three locations (King Saud
University botanical garden, King Fahd Rd, and Almanakh Garden)
were 61,61,77 ppb/h respectively. Tow legume crops species (vicia
vaba L ; and Pisum sativum) differ in their phenology and sensitivity
were used. The results showed a significant negative effect to ozone
on morphology, number of injured leaves, growth and productivity
with a difference in the degree of response depending on the plant
type. Visia Faba showed sensitivity to ozone to number and leaf area
and the degree of injury leaves 3, pisum sativum show higher
sensitivity for the gas for degree of injury 1,The relative growth rate
and seed weight, it turns out there is no significant difference
between the two plants in plant height and number of seeds.
Abstract: The use of neural networks is popular in various
building applications such as prediction of heating load, ventilation
rate and indoor temperature. Significant is, that only few papers deal
with indoor carbon dioxide (CO2) prediction which is a very good
indicator of indoor air quality (IAQ). In this study, a data-driven
modelling method based on multilayer perceptron network for indoor
air carbon dioxide in an apartment building is developed.
Temperature and humidity measurements are used as input variables
to the network. Motivation for this study derives from the following
issues. First, measuring carbon dioxide is expensive and sensors
power consumptions is high and secondly, this leads to short
operating times of battery-powered sensors. The results show that
predicting CO2 concentration based on relative humidity and
temperature measurements, is difficult. Therefore, more additional
information is needed.
Abstract: Design patterns describe good solutions to common
and reoccurring problems in program design. Applying design
patterns in software design and implementation have significant
effects on software quality metrics such as flexibility, usability,
reusability, scalability and robustness. There is no standard rule for
using design patterns. There are some situations that a pattern is
applied for a specific problem and this pattern uses another pattern.
In this paper, we study the effect of using chain of patterns on
software quality metrics.
Abstract: In this era of competitiveness, there is a growing need for supply chains also to become competitive enough to handle pressures like varying customer’s expectations, low cost high quality products to be delivered at the minimum time and the most important is throat cutting competition at world wide scale. In the recent years, supply chain competitiveness has been, therefore, accepted as one of the most important philosophies in the supply chain literature. Various researchers and practitioners have tried to identify and implement strategies in supply chains which can bring competitiveness in the supply chains i.e. supply chain competitiveness. The purpose of this paper is to suggest select strategies for supply chain competitiveness in the Indian manufacturing sector using an integrated approach of literature review and exploratory interviews with eminent professionals from the supply chain area in various industries, academia and research. The aim of the paper is to highlight the important area of competitiveness in the supply chain and to suggest recommendations to the industry and managers of manufacturing sector.
Abstract: The aim of this study was to compare the
sensitometric properties of commonly used radiographic films
processed with chemical solutions in different workload hospitals.
The effect of different processing conditions on induced densities on
radiologic films was investigated. Two accessible double emulsions
Fuji and Kodak films were exposed with 11-step wedge and
processed with Champion and CPAC processing solutions. The
mentioned films provided in both workloads centers, high and low.
Our findings displays that the speed and contrast of Kodak filmscreen
in both work load (high and low) is higher than Fuji filmscreen
for both processing solutions. However there was significant
differences in films contrast for both workloads when CPAC solution
had been used (p=0.000 and 0.028). The results showed base plus
fog density for Kodak film was lower than Fuji. Generally Champion
processing solution caused more speed and contrast for investigated
films in different conditions and there was significant differences in
95% confidence level between two used processing solutions
(p=0.01). Low base plus fog density for Kodak films provide more
visibility and accuracy and higher contrast results in using lower
exposure factors to obtain better quality in resulting radiographs. In
this study we found an economic advantages since Champion
solution and Kodak film are used while it makes lower patient dose.
Thus, in a radiologic facility any change in film processor/processing
cycle or chemistry should be carefully investigated before
radiological procedures of patients are acquired.
Abstract: Business scenario is an important technique that may be used at various stages of the enterprise architecture to derive its characteristics based on the high-level requirements of the business. In terms of wireless deployments, they are used to help identify and understand business needs involving wireless services, and thereby to derive the business requirements that the architecture development has to address by taking into account of various wireless challenges. This study assesses the deployment of Wireless Local Area Network (WLAN) and Broadband Wireless Access (BWA) solutions for several business scenarios in Asia Pacific region. This paper focuses on the overview of the business and technology environments, whereby examples of existing (or suggested) wireless solutions (to be) adopted in Asia Pacific region will be discussed. Interactions of several players, enabling technologies, and key processes in the wireless environments are studied. The analysis and discussions associated to this study are divided into two divisions: healthcare and education, where the merits of wireless solutions in improving living quality are highlighted.
Abstract: In a competitive production environment, critical
decision making are based on data resulted by random sampling of
product units. Efficiency of these decisions depends on data quality
and also their reliability scale. This point leads to the necessity of a
reliable measurement system. Therefore, the conjecture process and
analysing the errors contributes to a measurement system known as
Measurement System Analysis (MSA). The aim of this research is on
determining the necessity and assurance of extensive development in
analysing measurement systems, particularly with the use of
Repeatability and Reproducibility Gages (GR&R) to improve
physical measurements. Nowadays in productive industries,
repeatability and reproducibility gages released so well but they are
not applicable as well as other measurement system analysis
methods. To get familiar with this method and gain a feedback in
improving measurement systems, this survey would be on
“ANOVA" method as the most widespread way of calculating
Repeatability and Reproducibility (R&R).