Abstract: Most quality models have defined usability as a
significant factor that leads to improving product acceptability,
increasing user satisfaction, improving product reliability, and also
financially benefitting companies. Usability is also the best factor that
balances both the technical and human aspects of a software product,
which is an important aspect in defining quality during software
development process. A usability risk consist risk factors that could
impact the usability of a software product thereby contributing to
negative user experiences and causing a possible software product
failure. Hence, it is important to mitigate and reduce usability risks in
the software development process itself. By managing possible
usability risks in software development process, failure of software
product could be reduced. Therefore, this research uses the Delphi
method to identify mitigation plans for reducing potential usability
risks. The Delphi method is conducted with seven experts from the
field of risk management and software development.
Abstract: There are several methods to monitor software
projects and the objective for monitoring is to ensure that the
software projects are developed and delivered successfully. A
performance measurement is a method that is closely associated with
monitoring and it can be scrutinized by looking at two important
attributes which are efficiency and effectiveness both of which are
factors that are important for the success of a software project.
Consequently, a successful steering is achieved by monitoring and
controlling a software project via the performance measurement
criteria and metrics. Hence, this paper is aimed at identifying the
performance measurement criteria and the metrics for monitoring the
performance of a software project by using the Goal Question
Metrics (GQM) approach. The GQM approach is utilized to ensure
that the identified metrics are reliable and useful. These identified
metrics are useful guidelines for project managers to monitor the
performance of their software projects.