Abstract: The objectives of the study are to examine the
determinants of ERP implementation success factors of ERP
implementation. The result indicates that large scale ERP
implementation success consist of eight factors: project management
competence, knowledge sharing, ERP system quality , understanding,
user involvement, business process re-engineering, top management
support, organization readiness.
Abstract: This paper addresses a current problem that occurs among Thai internet service providers with regard to bandwidth network quality management. The IPSTAR department of Telecom Organization of Thailand public company (TOT); the largest internet service provider in Thailand, is the case study to analyze the problem that exists. The Internet bandwidth network quality management (iBWQM) framework is mainly applied to the problem that has been found. Bandwidth management policy (BMP) and quality of service (QoS) are two antecedents of iBWQM. This paper investigates internet user behavior, marketing demand and network operation views in order to determine bandwidth management policy (e.g. quota management, scheduling and malicious management). The congestion of bandwidth is also analyzed to enhance quality of service (QoS). Moreover, the iBWQM framework is able to improve the quality of service and increase bandwidth utilization, minimize complaint rate concerns to slow speed, and provide network planning guidelines through Thai Internet services providers.
Abstract: The study aims to develop a framework of social
network management to enhance customer relationship. Social
network management of this research is derived from social network
site management, individual and organization social network usage
motivation. The survey was conducted with organization employees
who have used social network to interact with customers. The results
reveal that content, link, privacy and security, page design and
interactivity are the major issues of social network site management.
Content, link, privacy and security, individual and organization
motivation have major impacts on encouraging business knowledge
sharing among employees. Moreover, Page design and interactivity,
content, organization motivation and knowledge sharing can improve
customer relationships.
Abstract: The aim of this research is to develop the
understanding of corporate social responsibility (CSR) from
consumers- perspective toward Thai mobile service providers.
Based on the survey from 400 mobile customers, the result
shows that four dimensions of CSR of Thai mobile service
providers consist of economic, legal, ethical and philanthropic
responsibility. These four CSR factors have positive impacts
on enhancing customer satisfaction except one item of
economic responsibility - profitability to shareholders. Ethical
dimension has the strongest impact on customer satisfaction.
Economic, legal, ethical, philanthropic responsibility and
customer satisfaction have major impact on loyalty, whilst
philanthropic component mostly affects loyalty.
Abstract: Grid computing is growing rapidly in the distributed
heterogeneous systems for utilizing and sharing large-scale resources
to solve complex scientific problems. Scheduling is the most recent
topic used to achieve high performance in grid environments. It aims
to find a suitable allocation of resources for each job. A typical
problem which arises during this task is the decision of scheduling. It
is about an effective utilization of processor to minimize tardiness
time of a job, when it is being scheduled. This paper, therefore,
addresses the problem by developing a general framework of grid
scheduling using dynamic information and an ant colony
optimization algorithm to improve the decision of scheduling. The
performance of various dispatching rules such as First Come First
Served (FCFS), Earliest Due Date (EDD), Earliest Release Date
(ERD), and an Ant Colony Optimization (ACO) are compared.
Moreover, the benefit of using an Ant Colony Optimization for
performance improvement of the grid Scheduling is also discussed. It
is found that the scheduling system using an Ant Colony
Optimization algorithm can efficiently and effectively allocate jobs
to proper resources.
Abstract: The objective of this study is to identify the factors
that influence the online purchasing loyalty for Thai herbal products.
Survey research is used to gather data from Thai herb online
merchants to assess factors that have impacts on enhancing loyalty.
Data were collected from 300 online customers who had experience
in online purchasing of Thai Herbal products. Prior experience
consists of data from previous usage of online herbs, herb purchase
and internet usage. E-Quality data consists of information quality,
system quality, service quality and the product quality of Thai herbal
products sold online. The results suggest that prior experience, Equality,
attitude toward purchase and trust in online merchant have
major impacts on loyalty. The good attitude and E-Quality of
purchasing Thai herbal product online are the most significant
determinants affecting loyalty.