Abstract: Fuzzy inference method based approach to the
forming of modular intellectual system of assessment the quality of
communication services is proposed. Developed under this approach
the basic fuzzy estimation model takes into account the
recommendations of the International Telecommunication Union in
respect of the operation of packet switching networks based on IPprotocol.
To implement the main features and functions of the fuzzy
control system of quality telecommunication services it is used
multilayer feedforward neural network.