Abstract: Public bus service plays a significant role in our
society as people movers and to facilitate travels within towns and districts. The quality of service of public bus is always being
regarded as poor, or rather, underestimated as second class means of transportation. Reliability of service, or the ability to deliver service as planned, is one key element in perceiving the quality of bus service and the punctuality index is one of the performance parameters in determining the service reliability. This study
concentrates on evaluating the reliability performance of bus operation using punctuality index assessment. A week data for each
of six city bus routes is recorded using the on-board methodology to calculate the punctuality index for city bus service in Kota Bharu. The results revealed that the punctuality index for the whole city bus network is 94.25% (LOS B).