Abstract: In this work, a characterization and modeling of
packet loss of a Voice over Internet Protocol (VoIP) communication
is developed. The distributions of the number of consecutive received
and lost packets (namely gap and burst) are modeled from the
transition probabilities of two-state and four-state model.
Measurements show that both models describe adequately the burst
distribution, but the decay of gap distribution for non-homogeneous
losses is better fit by the four-state model. The respective
probabilities of transition between states for each model were
estimated with a proposed algorithm from a set of monitored VoIP
calls in order to obtain representative minimum, maximum and
average values for both models.