Abstract: Using a methodology grounded in business process
change theory, we investigate the critical success factors that affect
ERP implementation success in United States and India.
Specifically, we examine the ERP implementation at two case study
companies, one in each country. Our findings suggest that certain
factors that affect the success of ERP implementations are not
culturally bound, whereas some critical success factors depend on the
national culture of the country in which the system is being
implemented. We believe that the understanding of these critical
success factors will deepen the understanding of ERP
implementations and will help avoid implementation mistakes,
thereby increasing the rate of success in culturally different contexts.
Implications of the findings and future research directions for both
academicians and practitioners are also discussed.