Abstract: The objectives of this research were to explore factors
influencing knowledge management process in the manufacturing
industry and develop a model to support knowledge management
processes. The studied factors were technology infrastructure, human
resource, knowledge sharing, and the culture of the organization. The
knowledge management processes included discovery, capture,
sharing, and application. Data were collected through questionnaires
and analyzed using multiple linear regression and multiple
correlation. The results found that technology infrastructure, human
resource, knowledge sharing, and culture of the organization
influenced the discovery and capture processes. However, knowledge
sharing had no influence in sharing and application processes. A
model to support knowledge management processes was developed,
which indicated that sharing knowledge needed further improvement
in the organization.