Abstract: One of the determinants of a firm-s prosperity is the
customers- perceived service quality and satisfaction. While service
quality is wide in scope, and consists of various dimensions, there
may be differences in the relative importance of these dimensions in
affecting customers- overall satisfaction of service quality.
Identifying the relative rank of different dimensions of service quality
is very important in that it can help managers to find out which
service dimensions have a greater effect on customers- overall
satisfaction. Such an insight will consequently lead to more effective
resource allocation which will finally end in higher levels of
customer satisfaction. This issue –despite its criticality- has not
received enough attention so far. Therefore, using a sample of 240
bank customers in Iran, an artificial neural network is developed to
address this gap in the literature. As customers- evaluation of service
quality is a subjective process, artificial neural networks –as a brain
metaphor- may appear to have a potentiality to model such a
complicated process. Proposing a neural network which is able to
predict the customers- overall satisfaction of service quality with a
promising level of accuracy is the first contribution of this study. In
addition, prioritizing the service quality dimensions in affecting
customers- overall satisfaction –by using sensitivity analysis of
neural network- is the second important finding of this paper.
Abstract: Deformable active contours are widely used in
computer vision and image processing applications for image
segmentation, especially in biomedical image analysis. The active
contour or “snake" deforms towards a target object by controlling the
internal, image and constraint forces. However, if the contour
initialized with a lesser number of control points, there is a high
probability of surpassing the sharp corners of the object during
deformation of the contour. In this paper, a new technique is
proposed to construct the initial contour by incorporating prior
knowledge of significant corners of the object detected using the
Harris operator. This new reconstructed contour begins to deform, by
attracting the snake towards the targeted object, without missing the
corners. Experimental results with several synthetic images show the
ability of the new technique to deal with sharp corners with a high
accuracy than traditional methods.
Abstract: Undoubtedly, chassis is one of the most important
parts of a vehicle. Chassis that today are produced for vehicles are
made up of four parts. These parts are jointed together by screwing.
Transverse parts are called cross member.
This study reviews the stress generated by cyclic laboratory loads
in front cross member of Peugeot 405. In this paper the finite element
method is used to simulate the welding process and to determine the
physical response of the spot-welded joints. Analysis is done by the
Abaqus software.
The Stresses generated in cross member structure are generally
classified into two groups: The stresses remained in form of residual
stresses after welding process and the mechanical stress generated by
cyclic load. Accordingly the total stress must be obtained by
determining residual stress and mechanical stress separately and then
sum them according to the superposition principle.
In order to improve accuracy, material properties including
physical, thermal and mechanical properties were supposed to be
temperature-dependent. Simulation shows that maximum Von Misses
stresses are located at special points. The model results are then
compared to the experimental results which are reported by
producing factory and good agreement is observed.
Abstract: Integration of system process information obtained
through an image processing system with an evolving knowledge
database to improve the accuracy and predictability of wear particle
analysis is the main focus of the paper. The objective is to automate
intelligently the analysis process of wear particle using classification
via self organizing maps. This is achieved using relationship
measurements among corresponding attributes of various
measurements for wear particle. Finally, visualization technique is
proposed that helps the viewer in understanding and utilizing these
relationships that enable accurate diagnostics.
Abstract: Integration of system process information obtained
through an image processing system with an evolving knowledge
database to improve the accuracy and predictability of wear debris
analysis is the main focus of the paper. The objective is to automate
intelligently the analysis process of wear particle using classification
via self-organizing maps. This is achieved using relationship
measurements among corresponding attributes of various
measurements for wear debris. Finally, visualization technique is
proposed that helps the viewer in understanding and utilizing these
relationships that enable accurate diagnostics.