Abstract: Complaints today have the ability to retain
customer loyalty using state of the art systems and strategies
in customer relationship management to analyze and respond
to a plethora of customer perception. The Majority of
companies are not aware of the beneficiary utilization of
customer complaints for the sake of quality improvements.
Also, some companies have problems determining how
resolution of complaints can be profitable. In this study, we
will define the problems and ascertain the importance of
customer management system on the companies. Furthermore,
we will determine the impact of such a system on efficiency,
confidence, profitability and customer complaints. Eventually,
we will develop methods and address the issues. In this paper,
we used an open-ended questionnaire and distributed that to
30 randomly chosen respondents which were the passengers in
an airport. We also define three hypotheses for our study and
we will validate each of them. Then using frequency, Chi-
Square and quality control method we optimized the size of
customers- negative feedback and improved the process of
customer retention.
Abstract: Ozone (O3) is considered as one of the most
phytotoxic pollutants with deleterious effects on living and non living
components of Ecosystems. It reduces growth and yield of many
crops as well as alters the physiology and crop quality. The present
study described series of experiments to investigate the effects of
ambient O3 at different locations with different ambient levels of O3
depending on proximity to pollutant source and ranged between 17
ppb/h in control experiment to 112 ppb/h in industrial area
respectively. The ambient levels in other three locations (King Saud
University botanical garden, King Fahd Rd, and Almanakh Garden)
were 61,61,77 ppb/h respectively. Tow legume crops species (vicia
vaba L ; and Pisum sativum) differ in their phenology and sensitivity
were used. The results showed a significant negative effect to ozone
on morphology, number of injured leaves, growth and productivity
with a difference in the degree of response depending on the plant
type. Visia Faba showed sensitivity to ozone to number and leaf area
and the degree of injury leaves 3, pisum sativum show higher
sensitivity for the gas for degree of injury 1,The relative growth rate
and seed weight, it turns out there is no significant difference
between the two plants in plant height and number of seeds.
Abstract: In many applications, it is a priori known that the
target function should satisfy certain constraints imposed by, for
example, economic theory or a human-decision maker. Here we
consider partially monotone problems, where the target variable
depends monotonically on some of the predictor variables but not all.
We propose an approach to build partially monotone models based
on the convolution of monotone neural networks and kernel
functions. The results from simulations and a real case study on
house pricing show that our approach has significantly better
performance than partially monotone linear models. Furthermore, the
incorporation of partial monotonicity constraints not only leads to
models that are in accordance with the decision maker's expertise,
but also reduces considerably the model variance in comparison to
standard neural networks with weight decay.
Abstract: Ten simply supported grossly underreinforced
tapered concrete beams of full size were tested upto complete
collapse under flexural effect .Out of 10 beams, 5 beams were
nonfibrous and the remaining beams contained fibres. The beams
had a variation in the tapered angle as 2°, 4°, 6°, 8° and 10°. The
concrete mix, conventional steel and the type of fibre used were
held constant. Flat corrugated steel fibres were utilized as
secondary reinforcement. The strength and stability parameters
were measured. It is established that the fibrous tapered beams can
be used economically in earthquake prone areas.
Abstract: The use of neural networks is popular in various
building applications such as prediction of heating load, ventilation
rate and indoor temperature. Significant is, that only few papers deal
with indoor carbon dioxide (CO2) prediction which is a very good
indicator of indoor air quality (IAQ). In this study, a data-driven
modelling method based on multilayer perceptron network for indoor
air carbon dioxide in an apartment building is developed.
Temperature and humidity measurements are used as input variables
to the network. Motivation for this study derives from the following
issues. First, measuring carbon dioxide is expensive and sensors
power consumptions is high and secondly, this leads to short
operating times of battery-powered sensors. The results show that
predicting CO2 concentration based on relative humidity and
temperature measurements, is difficult. Therefore, more additional
information is needed.
Abstract: The problem of frequent itemset mining is considered in this paper. One new technique proposed to generate frequent patterns in large databases without time-consuming candidate generation. This technique is based on focusing on transaction instead of concentrating on itemset. This algorithm based on take intersection between one transaction and others transaction and the maximum shared items between transactions computed instead of creating itemset and computing their frequency. With applying real life transactions and some consumption is taken from real life data, the significant efficiency acquire from databases in generation association rules mining.
Abstract: Design patterns describe good solutions to common
and reoccurring problems in program design. Applying design
patterns in software design and implementation have significant
effects on software quality metrics such as flexibility, usability,
reusability, scalability and robustness. There is no standard rule for
using design patterns. There are some situations that a pattern is
applied for a specific problem and this pattern uses another pattern.
In this paper, we study the effect of using chain of patterns on
software quality metrics.
Abstract: This paper presents a solution for the behavioural animation of autonomous virtual agent navigation in virtual environments. We focus on using Dempster-Shafer-s Theory of Evidence in developing visual sensor for virtual agent. The role of the visual sensor is to capture the information about the virtual environment or identifie which part of an obstacle can be seen from the position of the virtual agent. This information is require for vitual agent to coordinate navigation in virtual environment. The virual agent uses fuzzy controller as a navigation system and Fuzzy α - level for the action selection method. The result clearly demonstrates the path produced is reasonably smooth even though there is some sharp turn and also still not diverted too far from the potential shortest path. This had indicated the benefit of our method, where more reliable and accurate paths produced during navigation task.
Abstract: A comprehensive discussion of feasible strategies for sustainable energy supply is urgently needed to achieve a turnaround of the current energy situation. The necessary fundamentals required for the development of a long term energy vision are lacking to a great extent due to the absence of reasonable long term scenarios that fulfill the requirements of climate protection and sustainable energy use. The contribution of the study is based on a search for sustainable energy paths in the long run for Austria. The analysis makes use of secondary data predominantly. The measures developed to avoid CO2 emissions and other ecological risk factors vary to a great extent among all economic sectors. This is shown by the calculation of CO2 cost of abatement curves. In this study it is demonstrated that the most effective technical measures with the lowest CO2 abatement costs yield solutions to the current energy problems. Various scenarios are presented concerning the question how the technological and environmental options for a sustainable energy system for Austria could look like in the long run. It is shown how sustainable energy can be supplied even with today-s technological knowledge and options available. The scenarios developed include an evaluation of the economic costs and ecological impacts. The results are not only applicable to Austria but demonstrate feasible and cost efficient ways towards a sustainable future.
Abstract: Transpedicular screw fixation in spinal fractures,
degenerative changes, or deformities is a well-established procedure.
However, important rate of fixation failure due to screw bending,
loosening, or pullout are still reported particularly in weak bone stock
in osteoporosis. To overcome the problem, mechanism of failure has
to be fully investigated in vitro. Post-mortem human subjects are less
accessible and animal cadavers comprise limitations due to different
geometry and mechanical properties. Therefore, the development of a
synthetic model mimicking the realistic human vertebra is highly
demanded. A bone surrogate, composed of Polyurethane (PU) foam
analogous to cancellous bone porous structure, was tested for 3
different densities in this study. The mechanical properties were
investigated under uniaxial compression test by minimizing the end
artifacts on specimens. The results indicated that PU foam of 0.32
g.cm-3 density has comparable mechanical properties to human
cancellous bone in terms of young-s modulus and yield strength.
Therefore, the obtained information can be considered as primary
step for developing a realistic cancellous bone of human vertebral
body. Further evaluations are also recommended for other density
groups.
Abstract: Sediment loads transfer in hydraulic installations and their consequences for the O&M of modern canal systems is emerging as one of the most important considerations in hydraulic engineering projects apriticularly those which are inteded to feed the irrigation and draiange schemes of large command areas such as the Dez and Mogahn in Iran.. The aim of this paper is to investigate the applicability of the vortex tube as a viable means of extracting sediment loads entering the canal systems in general and the water inatke structures in particulars. The Western conveyance canal of the Dez Diversion weir which feeds the Karkheh Flood Plain in Sothwestern Dezful has been used as the case study using the data from the Dastmashan Hydrometric Station. The SHARC software has been used as an analytical framework to interprete the data. Results show that given the grain size D50 and the canal turbulence the adaption length from the beginning of the canal and after the diversion dam is estimated at 477 m, a point which is suitable for laying the vortex tube.
Abstract: Optical flow is a research topic of interest for many
years. It has, until recently, been largely inapplicable to real-time
applications due to its computationally expensive nature. This paper
presents a new reliable flow technique which is combined with a
motion detection algorithm, from stationary camera image streams,
to allow flow-based analyses of moving entities, such as rigidity, in
real-time. The combination of the optical flow analysis with motion
detection technique greatly reduces the expensive computation of
flow vectors as compared with standard approaches, rendering the
method to be applicable in real-time implementation. This paper
describes also the hardware implementation of a proposed pipelined
system to estimate the flow vectors from image sequences in real
time. This design can process 768 x 576 images at a very high frame
rate that reaches to 156 fps in a single low cost FPGA chip, which is
adequate for most real-time vision applications.
Abstract: In this paper, we propose an adaptation of the Patricia-Tree for sparse datasets to generate non redundant rule associations. Using this adaptation, we can generate frequent closed itemsets that are more compact than frequent itemsets used in Apriori approach. This adaptation has been experimented on a set of datasets benchmarks.
Abstract: The number of intrusions and attacks against critical
infrastructures and other information networks is increasing rapidly.
While there is no identified evidence that terrorist organizations are
currently planning a coordinated attack against the vulnerabilities of
computer systems and network connected to critical infrastructure,
and origins of the indiscriminate cyber attacks that infect computers
on network remain largely unknown. The growing trend toward the
use of more automated and menacing attack tools has also
overwhelmed some of the current methodologies used for tracking
cyber attacks. There is an ample possibility that this kind of cyber
attacks can be transform to cyberterrorism caused by illegal purposes.
Cyberterrorism is a matter of vital importance to national welfare.
Therefore, each countries and organizations have to take a proper
measure to meet the situation and consider effective legislation about
cyberterrorism.
Abstract: In this paper a new approach to face recognition is presented that achieves double dimension reduction making the system computationally efficient with better recognition results. In pattern recognition techniques, discriminative information of image increases with increase in resolution to a certain extent, consequently face recognition results improve with increase in face image resolution and levels off when arriving at a certain resolution level. In the proposed model of face recognition, first image decimation algorithm is applied on face image for dimension reduction to a certain resolution level which provides best recognition results. Due to better computational speed and feature extraction potential of Discrete Cosine Transform (DCT) it is applied on face image. A subset of coefficients of DCT from low to mid frequencies that represent the face adequately and provides best recognition results is retained. A trade of between decimation factor, number of DCT coefficients retained and recognition rate with minimum computation is obtained. Preprocessing of the image is carried out to increase its robustness against variations in poses and illumination level. This new model has been tested on different databases which include ORL database, Yale database and a color database. The proposed technique has performed much better compared to other techniques. The significance of the model is two fold: (1) dimension reduction up to an effective and suitable face image resolution (2) appropriate DCT coefficients are retained to achieve best recognition results with varying image poses, intensity and illumination level.
Abstract: Bond graph models of an electrical transformer including
the nonlinear saturation are presented. The transformer
using electrical and magnetic circuits are modelled. These models
determine the relation between self and mutual inductances, and
the leakage and magnetizing inductances of power transformers
with two windings using the properties of a bond graph. The
equivalence between electrical and magnetic variables is given.
The modelling and analysis using this methodology to three phase
power transformers can be extended.
Abstract: To achieve accurate and precise results of finite
element analysis (FEA) of bones, it is important to represent the
load/boundary conditions as identical as possible to the human body
such as the bone properties, the type and force of the muscles, the
contact force of the joints, and the location of the muscle attachment.
In this study, the difference in the Von-Mises stress and the total
deformation was compared by classifying them into Case 1, which
shows the actual anatomical form of the muscle attached to the femur
when the same muscle force was applied, and Case 2, which gives a
simplified representation of the attached location. An inverse
dynamical musculoskeletal model was simulated using data from an
actual walking experiment to complement the accuracy of the
muscular force, the input value of FEA. The FEA method using the
results of the muscular force that were calculated through the
simulation showed that the maximum Von-Mises stress and the
maximum total deformation in Case 2 were underestimated by 8.42%
and 6.29%, respectively, compared to Case 1. The torsion energy and
bending moment at each location of the femur occurred via the stress
ingredient. Due to the geometrical/morphological feature of the femur
of having a long bone shape when the stress distribution is wide, as
shown in Case 1, a greater Von-Mises stress and total deformation are
expected from the sum of the stress ingredients. More accurate results
can be achieved only when the muscular strength and the attachment
location in the FEA of the bones and the attachment form are the same
as those in the actual anatomical condition under the various moving
conditions of the human body.
Abstract: The frequency dependence of the phase field
model(PFM) is studied. A simple PFM is proposed, and is tested in a
laminar boundary layer. The Blasius-s laminar boundary layer
solution on a flat plate is used for the flow pattern, and several
frequencies are imposed on the PFM, and the decay times of the
interfaces are obtained. The computations were conducted for three
cases: 1) no-flow, and 2) a half ball on the laminar boundary layer, 3) a
line of mass sources in the laminar boundary layer. The computations
show the decay time becomes shorter as the frequency goes larger, and
also show that it is sensitive to both background disturbances and
surface tension parameters. It is concluded that the proposed simple
PFM can describe the properties of decay process, and could give the
fundamentals for the decay of the interface in turbulent flows.
Abstract: The purpose of this study is to explore the impacts of
computer games on the mathematics instruction. First, the research
designed and implemented the web-based games according to the
content of existing textbook. And the researcher collected and
analyzed the information related to the mathematics instruction
integrating the computer games. In this study, the researcher focused
on the learning motivation of mathematics, mathematics achievement,
and pupil-teacher interactions in classroom. The results showed that
students under instruction integrating computer games significantly
improved in motivation and achievement. The teacher tended to use
less direct teaching and provide more time for student-s active
learning.
Abstract: The rapid development of manufacturing and information systems has caused significant changes in manufacturing environments in recent decades. Mass production has given way to flexible manufacturing systems, in which an important characteristic is customized or "on demand" production. In this scenario, the seamless and without gaps information flow becomes a key factor for success of enterprises. In this paper we present a framework to support the mapping of features into machining workingsteps compliant with the ISO 14649 standard (known as STEP-NC). The system determines how the features can be made with the available manufacturing resources. Examples of the mapping method are presented for features such as a pocket with a general surface.