Abstract: The purpose of this study is to examine the possible
link between employee and customer satisfaction. The service
provided by employees, help to build a good relationship with
customers and can help at increasing their loyalty. Published data for
job satisfaction and indicators of customer services of banks were
gathered from relevant published works which included data from
five different countries. The scores of customers and employees
satisfaction of the different published works were transformed and
normalized to the scale of 1 to 100. The data were analyzed and a
regression analysis of the two parameters was used to describe the
link between employee’s satisfaction and customer’s satisfaction.
Assuming that employee satisfaction has a significant influence on
customer’s service and the resulting customer satisfaction, the
reviewed data indicate that employee’s satisfaction contributes
significantly on the level of customer satisfaction in the Banking
sector. There was a significant correlation between the two
parameters (Pearson correlation R2=0.52 P
Abstract: Validity, integrity, and impacts of the IT systems of
the US federal courts have been studied as part of the Human Rights
Alert-NGO (HRA) submission for the 2015 Universal Periodic
Review (UPR) of human rights in the United States by the Human
Rights Council (HRC) of the United Nations (UN). The current
report includes overview of IT system analysis, data-mining and case
studies. System analysis and data-mining show: Development and
implementation with no lawful authority, servers of unverified
identity, invalidity in implementation of electronic signatures,
authentication instruments and procedures, authorities and
permissions; discrimination in access against the public and
unrepresented (pro se) parties and in favor of attorneys; widespread
publication of invalid judicial records and dockets, leading to their
false representation and false enforcement. A series of case studies
documents the impacts on individuals' human rights, on banking
regulation, and on international matters. Significance is discussed in
the context of various media and expert reports, which opine
unprecedented corruption of the US justice system today, and which
question, whether the US Constitution was in fact suspended. Similar
findings were previously reported in IT systems of the State of
California and the State of Israel, which were incorporated, subject to
professional HRC staff review, into the UN UPR reports (2010 and
2013). Solutions are proposed, based on the principles of publicity of
the law and the separation of power: Reliance on US IT and legal
experts under accountability to the legislative branch, enhancing
transparency, ongoing vigilance by human rights and internet
activists. IT experts should assume more prominent civic duties in the
safeguard of civil society in our era.
Abstract: Given the importance of ports as links in the global
supply chains and because they are key elements to induce
competitiveness in their hinterlands, the number of studies devoted to
port governance, management and operations has increased in the last
decades. Some of these studies address the port governance model as
an element to improve coordination among the actors of the portlogistics
chain and to generate a better port performance. In this
context, the present study analyzes the governance of Port of Santos
through individual interviews with port managers, based on a
conceptual model that considers the key dimensions associated with
port governance. The results reinforce the usefulness of the applied
model and highlight some existing improvement opportunities in the
port studied.
Abstract: Carbon fiber reinforced polymersarewidely used to strengthen steel structural elements. These structural elements are normally subjected to static, dynamic and fatigue loadings during their life-time. CFRP laminate is commonly used to strengthen these structures under the subjected loads. A number of studies have focused on the characteristics of CFRP sheets bonded to steel members under static, dynamic and fatigue loadings. However, there is a gap in understanding the bonding behavior between CFRP laminates and steel members under impact loading. This paper shows the effect of high load rates on this bond. CFRP laminate CFK 150/2000 was used to strengthen steel joints using Araldite 420 epoxy. The results show that applying a high load rate significantly affects the bond strength but has little influence on the effective bond length.
Abstract: In this study which has been conducted in Akçasu
Forest Range District of Devrek Forest Directorate; 3 methods (weed
control with labourer power, cover removal with Hitachi F20
Excavator, and weed control with agricultural equipment mounted on
a Ferguson 240S agriculture tractor) were utilized in weed control
efforts in regeneration of degraded oriental beech forests have been
compared. In this respect, 3 methods have been compared by
determining certain work hours and standard durations of unit areas
(1 hectare). For this purpose, evaluating the tasks made with human
and machine force from the aspects of duration, productivity and
costs, it has been aimed to determine the most productive method in
accordance with the actual ecological conditions of research field.
Within the scope of the study, the time studies have been conducted
for 3 methods used in weed control efforts. While carrying out those
studies, the performed implementations have been evaluated by
dividing them into business stages. Also, the actual data have been
used while calculating the cost accounts. In those calculations, the
latest formulas and equations which are also used in developed
countries have been utilized. The variance of analysis (ANOVA) was
used in order to determine whether there is any statistically
significant difference among obtained results, and the Duncan test
was used for grouping if there is significant difference. According to
the measurements and findings carried out within the scope of this
study, it has been found during living cover removal efforts in
regeneration efforts in demolished oriental beech forests that the
removal of weed layer in 1 hectare of field has taken 920 hours with
labourer force, 15.1 hours with excavator and 60 hours with an
equipment mounted on a tractor. On the other hand, it has been
determined that the cost of removal of living cover in unit area (1
hectare) was 3220.00 TL for labourer power, 1250 TL for excavator
and 1825 TL for equipment mounted on a tractor.
According to the obtained results, it has been found that the
utilization of excavator in weed control effort in regeneration of
degraded oriental beech regions under actual ecological conditions of
research field has been found to be more productive from both of
aspects of duration and costs. These determinations carried out
should be repeated in weed control efforts in degraded forest fields
with different ecological conditions, it is compulsory for finding the
most efficient weed control method. These findings will light the way
of technical staff of forestry directorate in determination of the most
effective and economic weed control method. Thus, the more actual
data will be used while preparing the weed control budgets, and there
will be significant contributions to national economy. Also the results of this and similar studies are very important for developing the policies for our forestry in short and long term.
Abstract: Geopolymer concretes are new class of construction
materials that have emerged as an alternative to Ordinary Portland
cement concrete. Considerable researches have been carried out on
material development of geopolymer concrete; however, a few studies
have been reported on the structural use of them. This paper presents
the bond behaviors of reinforcement embedded in fly ash based
geopolymer concrete. The development lengths of reinforcement for
various compressive strengths of concrete, 20, 30 and 40 MPa, and
reinforcement diameters, 10, 16 and 25 mm, are investigated. Total 27
specimens were manufactured and pull-out test according to EN 10080
was applied to measure bond strength and slips between concrete and
reinforcements. The average bond strengths decreased from 23.06MPa
to 17.26 MPa, as the diameters of reinforcements increased from
10mm to 25mm. The compressive strength levels of geopolymer
concrete showed no significant influence on bond strengths in this
study. Also, the bond-slip relations between geopolymer concrete and
reinforcement are derived using non-linear regression analysis for
various experimental conditions.
Abstract: In recent years, the compression of date (Phoenix
dactylifera L.) fruit powders (DP) to obtain date tablets (DT) has
been suggested as a promising form of valorization of non
commercial valuable date fruit (DF) varieties. To further improve
and characterize DT, the present study aims to investigate the
influence of the DP particle size and compression force on some
physical properties of DT. The results show that independently of
particle size, the hardness (y) of tablets increases with the increase of
the compression force (x) following a logarithmic law (y = a ln (bx)
where a and b are the constants of model). Further, a full factorial
design (FFD) at two levels, applied to investigate the erosion %,
reveals that the effects of time and particle size are the same in
absolute value and they are beyond the effect of the compression.
Regarding the disintegration time, the obtained results also by means
of a FFD show that the effect of the compression force exceeds 4
times that of the DP particle size. As final stage, the color parameters
in the CIELab system of DT immediately after their obtaining are
differently influenced by the size of the initial powder.
Abstract: This paper investigates the viability of using carbon
fiber reinforced epoxy composites modified with carbon nanotubes to
strengthening reinforced concrete (RC) columns. Six RC columns
was designed and constructed according to ASCE standards. The
columns were wrapped using carbon fiber sheets impregnated with
either neat epoxy or CNTs modified epoxy. These columns were then
tested under concentric axial loading. Test results show that;
compared to the unwrapped specimens; wrapping concrete columns
with carbon fiber sheet embedded in CNTs modified epoxy resulted
in an increase in its axial load resistance, maximum displacement,
and toughness values by 24%, 109% and 232%, respectively. These
results reveal that adding CNTs into epoxy resin enhanced the
confinement effect, specifically, increased the axial load resistance,
maximum displacement, and toughness values by 11%, 6%, and
19%, respectively compared with columns strengthening with carbon
fiber sheet embedded in neat epoxy.
Abstract: Cloud computing has provided the impetus for change
in the demand, sourcing, and consumption of IT-enabled services.
The technology developed from an emerging trend towards a ‘musthave’.
Many organizations harnessed on the quick-wins of cloud
computing within the last five years but nowadays reach a plateau
when it comes to sustainable savings and performance. This study
aims to investigate what is needed from an organizational perspective
to make cloud computing a sustainable success. The study was
carried out in Germany among senior IT professionals, both in
management and delivery positions. Our research shows that IT
executives must be prepared to realign their IT workforce to sustain
the advantage of cloud computing for today and the near future.
While new roles will undoubtedly emerge, roles alone cannot ensure
the success of cloud deployments. What is needed is a change in the
IT workforce’s business behaviour, or put more simply, the ways in
which the IT personnel works. It gives clear guidance on which
dimensions of an employees’ working behaviour need to be adapted.
The practical implications are drawn from a series of semi-structured
interviews, resulting in a high-level workforce enablement plan.
Lastly, it elaborates on tools and gives clear guidance on which
pitfalls might arise along the proposed workforce enablement
process.
Abstract: Logistics distributors face the issue of having to
provide increasing service levels while being forced to reduce costs at
the same time. Same-day delivery, quick order processing and rapidly
growing ranges of articles are only some of the prevailing challenges.
One key aspect of the performance of an intra-logistics system is how
often and in which amplitude congestions and dysfunctions affect the
processing operations. By gaining knowledge of the so called
‘performance availability’ of such a system during the planning stage,
oversizing and wasting can be reduced whereas planning
transparency is increased. State of the art for the determination of this
KPI is simulation studies. However, their structure and therefore their
results may vary unforeseeably. This article proposes a concept for
the establishment of ‘certified’ and hence reliable and comparable
simulation models.
Abstract: Metal matrix composites (MMCs) attract considerable
attention as a result from its ability in providing a high strength, high
modulus, high toughness, high impact properties, improving wear
resistance and providing good corrosion resistance compared to
unreinforced alloy. Aluminium Silicon (Al/Si) alloy MMC has been
widely used in various industrial sectors such as in transportation,
domestic equipment, aerospace, military, construction, etc.
Aluminium silicon alloy is an MMC that had been reinforced with
aluminium nitrate (AlN) particle and become a new generation
material use in automotive and aerospace sector. The AlN is one of
the advance material that have a bright prospect in future since it has
features such as lightweight, high strength, high hardness and
stiffness quality. However, the high degree of ceramic particle
reinforcement and the irregular nature of the particles along the
matrix material that contribute to its low density is the main problem
which leads to difficulties in machining process. This paper examined
the tool wear when milling AlSi/AlN Metal Matrix Composite using
a TiB2 (Titanium diboride) coated carbide cutting tool. The volume
of the AlN reinforced particle was 10% and milling process was
carried out under dry cutting condition. The TiB2 coated carbide
insert parameters used were at the cutting speed of (230, 300 and
370m/min, feed rate of 0.8, Depth of Cut (DoC) at 0.4m). The
Sometech SV-35 video microscope system used to quantify of the
tool wear. The result shown that tool life span increasing with the
cutting speeds at (370m/min, feed rate of 0.8mm/tooth and DoC at
0.4mm) which constituted an optimum condition for longer tool life
lasted until 123.2 mins. Meanwhile, at medium cutting speed which
at 300m/m, feed rate of 0.8mm/tooth and depth of cut at 0.4mm we
found that tool life span lasted until 119.86 mins while at low cutting
speed it lasted in 119.66 mins. High cutting speed will give the best
parameter in cutting AlSi/AlN MMCs material. The result will help
manufacturers in machining process of AlSi/AlN MMCs materials.
Abstract: The paper presents a plastic analysis procedure based
on the energy balance concept for performance based seismic retrofit
of multi-story multi-bay masonry infilled reinforced concrete (R/C)
frames with a ‘soft’ ground story using passive energy dissipation
(PED) devices with the objective of achieving a target performance
level of the retrofitted R/C frame for a given seismic hazard level at
the building site. The proposed energy based plastic analysis
procedure was employed for developing performance based design
(PBD) formulations for PED devices for a simulated application in
seismic retrofit of existing frame structures designed in compliance
with the prevalent standard codes of practice. The PBD formulations
developed for PED devices were implemented for simulated seismic
retrofit of a representative code-compliant masonry infilled R/C
frame with a ‘soft’ ground story using friction dampers as the PED
device. Non-linear dynamic analyses of the retrofitted masonry
infilled R/C frames is performed to investigate the efficacy and
accuracy of the proposed energy based plastic analysis procedure in
achieving the target performance level under design level
earthquakes. Results of non-linear dynamic analyses demonstrate that
the maximum inter-story drifts in the masonry infilled R/C frames
with a ‘soft’ ground story that is retrofitted with the friction dampers
designed using the proposed PBD formulations are controlled within
the target drifts under near-field as well far-field earthquakes.
Abstract: Non-destructive testing and evaluation techniques for
assessing the integrity of composite structures are essential to both
reduce manufacturing costs and out of service time of transport means
due to maintenance. In this study, Analyze into non-destructive test
characterization of carbon fiber reinforced plastics (CFRP) internal
and external defects using thermo-graphic camera and transient
thermography method. non-destructive testing were characterized by
defect size (Ø8, Ø10, Ø12, Ø14) and depth (1.2mm, 2.4mm).
Abstract: In this study, epoxy composite specimens reinforced
with multi-walled carbon nanotube filler were fabricated using shear
mixer and ultra-sonication processor. The mechanical and thermal
properties of the fabricated specimens were measured and evaluated.
From the electron microscope images and the results from the
measurements of tensile strengths, the specimens having 0.6 wt%
nanotube content show better dispersion and higher strength than those
of the other specimens. The Young’s moduli of the specimens
increased as the contents of the nanotube filler in the matrix were
increased. The specimen having a 0.6 wt% nanotube filler content
showed higher thermal conductivity than that of the other specimens.
While, in the measurement of thermal expansion, specimens having
0.4 and 0.6 wt% filler contents showed a lower value of thermal
expansion than that of the other specimens. On the basis of the
measured and evaluated properties of the composites, we believe that
the simple and time-saving fabrication process used in this study was
sufficient to obtain improved properties of the specimens.
Abstract: The main purpose of this work was verify the
influence of the accelerated carbonation in the physical and
mechanical properties of the hybrid composites, reinforced with
micro and nanofibers and composites with microfibers. The
composites were produced by the slurry vacuum dewatering method,
followed by pressing. It was produced using two formulations: 8% of
eucalyptus pulp + 1% of the nanofibrillated cellulose and 9% of
eucalyptus pulp, both were subjected to accelerated carbonation. The
results showed that the accelerated carbonation contributed to
improve the physical and mechanical properties of the hybrid
composites and of the composites reinforced with microfibers
(eucalyptus pulp).
Abstract: Structured Query Language (SQL) is the standard de facto language to access and manipulate data in a relational database. Although SQL is a language that is simple and powerful, most novice users will have trouble with SQL syntax. Thus, we are presenting SQL generator tool which is capable of translating actions and displaying SQL commands and data sets simultaneously. The tool was developed based on Model-View-Controller (MVC) pattern. The MVC pattern is a widely used software design pattern that enforces the separation between the input, processing, and output of an application. Developers take full advantage of it to reduce the complexity in architectural design and to increase flexibility and reuse of code. In addition, we use White-Box testing for the code verification in the Model module.
Abstract: Underwater acoustic network is one of the rapidly
growing areas of research and finds different applications for
monitoring and collecting various data for environmental studies. The
communication among dynamic nodes and high error probability in
an acoustic medium forced to maximize energy consumption in
Underwater Sensor Networks (USN) than in traditional sensor
networks. Developing energy-efficient routing protocol is the
fundamental and a curb challenge because all the sensor nodes are
powered by batteries, and they cannot be easily replaced in UWSNs.
This paper surveys the various recent routing techniques that mainly
focus on energy efficiency.
Abstract: This paper focuses on the dynamic behavior of
reinforced concrete (RC) slabs. Therefore, the theoretical modal
analysis was performed using two different types of boundary
conditions. Modal analysis method is the most important dynamic
analyses. The analysis would be modal case when there is no external
force on the structure. By using this method in this paper, the effects
of freely and simply supported boundary conditions on the
frequencies and mode shapes of RC square slabs are studied. ANSYS
software was employed to derive the finite element model to
determine the natural frequencies and mode shapes of the slabs.
Then, the obtained results through numerical analysis (finite element
analysis) would be compared with the exact solution. The main goal
of the research study is to predict how the boundary conditions
change the behavior of the slab structures prior to performing
experimental modal analysis. Based on the results, it is concluded
that simply support boundary condition has obvious influence to
increase the natural frequencies and change the shape of the mode
when it is compared with freely supported boundary condition of
slabs. This means that such support conditions have the direct
influence on the dynamic behavior of the slabs. Thus, it is suggested
to use free-free boundary condition in experimental modal analysis to
precisely reflect the properties of the structure. By using free-free
boundary conditions, the influence of poorly defined supports is
interrupted.
Abstract: The research conducted in early seventies apparently
assumed the existence of a universal decision model for union
negotiators and furthermore tended to regard financial information as
a ‘neutral’ input into a rational decision making process. However,
research in the eighties began to question the neutrality of financial
information as an input in collective bargaining rather viewing it as a
potentially effective means for controlling the labour force.
Furthermore, this later research also started challenging the simplistic
assumptions relating particularly to union objectives which have
underpinned the earlier search for universal union decision models.
Despite the above developments there seems to be a dearth of studies
in developing countries concerning the use of financial information in
collective bargaining. This paper seeks to begin to remedy this
deficiency. Utilising a case study approach based on two enterprises,
one in the public sector and the other a multinational, the universal
decision model is rejected and it is argued that the decision whether
or not to use financial information is a contingent one and such a
contingency is largely defined by the context and environment in
which both union and management negotiators work. An attempt is
also made to identify the factors constraining as well as promoting
the use of financial information in collective bargaining, these being
regarded as unique to the organisations within which the case studies
are conducted.
Abstract: Particles are the most common and cheapest
reinforcement producing discontinuous reinforced composites with
isotropic properties. Conventional fabrication methods can be used to
produce a wide range of product forms, making them relatively
inexpensive. Optimising composite development must include
consideration of all the fundamental aspect of particles including
their size, shape, volume fraction, distribution and mechanical
properties. Research has shown that the challenges of low fracture
toughness, poor crack growth resistance and low thermal stability can
be overcome by reinforcement with particles. The unique properties
exhibited by micro particles reinforced ceramic composites have
made them to be highly attractive in a vast array of applications.