Abstract: Complaints today have the ability to retain
customer loyalty using state of the art systems and strategies
in customer relationship management to analyze and respond
to a plethora of customer perception. The Majority of
companies are not aware of the beneficiary utilization of
customer complaints for the sake of quality improvements.
Also, some companies have problems determining how
resolution of complaints can be profitable. In this study, we
will define the problems and ascertain the importance of
customer management system on the companies. Furthermore,
we will determine the impact of such a system on efficiency,
confidence, profitability and customer complaints. Eventually,
we will develop methods and address the issues. In this paper,
we used an open-ended questionnaire and distributed that to
30 randomly chosen respondents which were the passengers in
an airport. We also define three hypotheses for our study and
we will validate each of them. Then using frequency, Chi-
Square and quality control method we optimized the size of
customers- negative feedback and improved the process of
customer retention.
Abstract: Recently, the RFID (Radio Frequency
Identification) technology attracts the world market attention as
essential technology for ubiquitous environment. The RFID
market has focused on transponders and reader development.
But that concern has shifted to RFID software like as
high-valued e-business applications, RFID middleware and
related development tools. However, due to the high sensitivity
of data and service transaction within the RFID network,
security consideration must be addressed. In order to guarantee
trusted e-business based on RFID technology, we propose a
security enhanced RFID middleware system. Our proposal is
compliant with EPCglobal ALE (Application Level Events),
which is standard interface for middleware and its clients. We
show how to provide strengthened security and trust by
protecting transported data between middleware and its client,
and stored data in middleware. Moreover, we achieve the
identification and service access control against illegal service
abuse. Our system enables secure RFID middleware service
and trusted e-business service.
Abstract: Planar systems of electrodes arranged on both sides of dielectric piezoelectric layer are applied in numerous transducers. They are capable of electronic beam-steering of generated wave both in azimuth and elevation. The wave-beam control is achieved by addressable driving of two-dimensional transducer through proper voltage supply of electrodes on opposite surfaces of the layer. In this paper a semi-analytical method of analysis of the considered transducer is proposed, which is a generalization of the well-known BIS-expansion method. It was earlier exploited with great success in the theory of interdigital transducers of surface acoustic waves, theory of elastic wave scattering by cracks and certain advanced electrostatic problems. The corresponding nontrivial electrostatic problem is formulated and solved numerically.
Abstract: This paper describes a segmentation algorithm based
on the cooperation of an optical flow estimation method with edge
detection and region growing procedures.
The proposed method has been developed as a pre-processing
stage to be used in methodologies and tools for video/image indexing
and retrieval by content. The addressed problem consists in
extracting whole objects from background for producing images of
single complete objects from videos or photos. The extracted images
are used for calculating the object visual features necessary for both
indexing and retrieval processes.
The first task of the algorithm exploits the cues from motion
analysis for moving area detection. Objects and background are then
refined using respectively edge detection and region growing
procedures. These tasks are iteratively performed until objects and
background are completely resolved.
The developed method has been applied to a variety of indoor and
outdoor scenes where objects of different type and shape are
represented on variously textured background.
Abstract: Business scenario is an important technique that may be used at various stages of the enterprise architecture to derive its characteristics based on the high-level requirements of the business. In terms of wireless deployments, they are used to help identify and understand business needs involving wireless services, and thereby to derive the business requirements that the architecture development has to address by taking into account of various wireless challenges. This study assesses the deployment of Wireless Local Area Network (WLAN) and Broadband Wireless Access (BWA) solutions for several business scenarios in Asia Pacific region. This paper focuses on the overview of the business and technology environments, whereby examples of existing (or suggested) wireless solutions (to be) adopted in Asia Pacific region will be discussed. Interactions of several players, enabling technologies, and key processes in the wireless environments are studied. The analysis and discussions associated to this study are divided into two divisions: healthcare and education, where the merits of wireless solutions in improving living quality are highlighted.
Abstract: Nowadays, computer worms, viruses and Trojan horse
become popular, and they are collectively called malware. Those
malware just spoiled computers by deleting or rewriting important
files a decade ago. However, recent malware seems to be born to earn
money. Some of malware work for collecting personal information so
that malicious people can find secret information such as password for
online banking, evidence for a scandal or contact address which relates
with the target. Moreover, relation between money and malware
becomes more complex. Many kinds of malware bear bots to get
springboards. Meanwhile, for ordinary internet users,
countermeasures against malware come up against a blank wall.
Pattern matching becomes too much waste of computer resources,
since matching tools have to deal with a lot of patterns derived from
subspecies. Virus making tools can automatically bear subspecies of
malware. Moreover, metamorphic and polymorphic malware are no
longer special. Recently there appears malware checking sites that
check contents in place of users' PC. However, there appears a new
type of malicious sites that avoids check by malware checking sites. In
this paper, existing protocols and methods related with the web are
reconsidered in terms of protection from current attacks, and new
protocol and method are indicated for the purpose of security of the
web.
Abstract: Simulation is a very powerful method used for highperformance
and high-quality design in distributed system, and now
maybe the only one, considering the heterogeneity, complexity and
cost of distributed systems. In Grid environments, foe example, it is
hard and even impossible to perform scheduler performance
evaluation in a repeatable and controllable manner as resources and
users are distributed across multiple organizations with their own
policies. In addition, Grid test-beds are limited and creating an
adequately-sized test-bed is expensive and time consuming.
Scalability, reliability and fault-tolerance become important
requirements for distributed systems in order to support distributed
computation. A distributed system with such characteristics is called
dependable. Large environments, like Cloud, offer unique
advantages, such as low cost, dependability and satisfy QoS for all
users. Resource management in large environments address
performant scheduling algorithm guided by QoS constrains. This
paper presents the performance evaluation of scheduling heuristics
guided by different optimization criteria. The algorithms for
distributed scheduling are analyzed in order to satisfy users
constrains considering in the same time independent capabilities of
resources. This analysis acts like a profiling step for algorithm
calibration. The performance evaluation is based on simulation. The
simulator is MONARC, a powerful tool for large scale distributed
systems simulation. The novelty of this paper consists in synthetic
analysis results that offer guidelines for scheduler service
configuration and sustain the empirical-based decision. The results
could be used in decisions regarding optimizations to existing Grid
DAG Scheduling and for selecting the proper algorithm for DAG
scheduling in various actual situations.
Abstract: In this paper, we have compared the performance of a Turbo and Trellis coded optical code division multiple access (OCDMA) system. The comparison of the two codes has been accomplished by employing optical orthogonal codes (OOCs). The Bit Error Rate (BER) performances have been compared by varying the code weights of address codes employed by the system. We have considered the effects of optical multiple access interference (OMAI), thermal noise and avalanche photodiode (APD) detector noise. Analysis has been carried out for the system with and without double optical hard limiter (DHL). From the simulation results it is observed that a better and distinct comparison can be drawn between the performance of Trellis and Turbo coded systems, at lower code weights of optical orthogonal codes for a fixed number of users. The BER performance of the Turbo coded system is found to be better than the Trellis coded system for all code weights that have been considered for the simulation. Nevertheless, the Trellis coded OCDMA system is found to be better than the uncoded OCDMA system. Trellis coded OCDMA can be used in systems where decoding time has to be kept low, bandwidth is limited and high reliability is not a crucial factor as in local area networks. Also the system hardware is less complex in comparison to the Turbo coded system. Trellis coded OCDMA system can be used without significant modification of the existing chipsets. Turbo-coded OCDMA can however be employed in systems where high reliability is needed and bandwidth is not a limiting factor.
Abstract: We present a non standard Euclidean vehicle
routing problem adding a level of clustering, and we revisit the use
of self-organizing maps as a tool which naturally handles such
problems. We present how they can be used as a main operator
into an evolutionary algorithm to address two conflicting
objectives of route length and distance from customers to bus stops
minimization and to deal with capacity constraints. We apply the
approach to a real-life case of combined clustering and vehicle
routing for the transportation of the 780 employees of an
enterprise. Basing upon a geographic information system we
discuss the influence of road infrastructures on the solutions
generated.
Abstract: This paper addresses the problem of forbidden states in
non safe Petri Nets. In the system, for preventing it from entering the
forbidden states, some linear constraints can be assigned to them.
Then these constraints can be enforced on the system using control
places. But when the number of constraints in the system is large, a
large number of control places must be added to the model of system.
This concept complicates the model of system. There are some
methods for reducing the number of constraints in safe Petri Nets.
But there is no a systematic method for non safe Petri Nets. In this
paper we propose a method for reducing the number of constraints in
non safe Petri Nets which is based on solving an integer linear
programming problem.
Abstract: Restructured electricity markets may provide
opportunities for producers to exercise market power maintaining
prices in excess of competitive levels. In this paper an oligopolistic
market is presented that all Generation Companies (GenCos) bid in a
Cournot model. Genetic algorithm (GA) is applied to obtain
generation scheduling of each GenCo as well as hourly market
clearing prices (MCP). In order to consider network constraints a
multiperiod framework is presented to simulate market clearing
mechanism in which the behaviors of market participants are
modelled through piecewise block curves. A mixed integer linear
programming (MILP) is employed to solve the problem. Impacts of
market clearing process on participants- characteristic and final
market prices are presented. Consequently, a novel multi-objective
model is addressed for security constrained optimal bidding strategy
of GenCos. The capability of price-maker GenCos to alter MCP is
evaluated through introducing an effective-supply curve. In addition,
the impact of exercising market power on the variation of market
characteristics as well as GenCos scheduling is studied.
Abstract: Combustion, emission and performance
characterization of a single cylinder diesel engine using methanol
diesel blends was carried out. The blends were 5% (v/v) methanol in
diesel (MD05) and 10% (v/v) methanol in diesel (MD10). The
problem of solubility of methanol and diesel was addressed by an
agitator placed inside the fuel tank to prevent phase separation. The
results indicated that total combustion duration was reduced by15.8%
for MD05 and 31.27% for MD10compared to the baseline data.
Ignition delay was increased with increasing methanol volume
fraction in the test fuel. Total cyclic heat release was reduced by
1.5% for MD05 and 6.7% for MD10 as compared to diesel baseline.
Emissions of carbon monoxide, hydrocarbons along with smoke were
reduced and that of nitrogen oxides were increased with rising
methanol contents in the test fuel. Full load brake thermal efficiency
was marginally reduced with increased methanol composition in the
blend.
Abstract: The paper presents new results of a recent industry
supported research and development study in which an efficient
framework for evaluating practical and meaningful power system
reliability and quality indices was applied. The system-wide
integrated performance indices are capable of addressing and
revealing areas of deficiencies and bottlenecks as well as
redundancies in the composite generation-transmission-demand
structure of large-scale power grids. The technique utilizes a linear
programming formulation, which simulates practical operating
actions and offers a general and comprehensive framework to assess
the harmony and compatibility of generation, transmission and
demand in a power system. Practical applications to a reduced
system model as well as a portion of the Saudi power grid are also
presented in the paper for demonstration purposes.
Abstract: The lack of any centralized infrastructure in mobile ad
hoc networks (MANET) is one of the greatest security concerns in
the deployment of wireless networks. Thus communication in
MANET functions properly only if the participating nodes cooperate
in routing without any malicious intention. However, some of the
nodes may be malicious in their behavior, by indulging in flooding
attacks on their neighbors. Some others may act malicious by
launching active security attacks like denial of service. This paper
addresses few related works done on trust evaluation and
establishment in ad hoc networks. Related works on flooding attack
prevention are reviewed. A new trust approach based on the extent of
friendship between the nodes is proposed which makes the nodes to
co-operate and prevent flooding attacks in an ad hoc environment.
The performance of the trust algorithm is tested in an ad hoc network
implementing the Ad hoc On-demand Distance Vector (AODV)
protocol.
Abstract: Measures of complexity and entropy have not converged to a single quantitative description of levels of organization of complex systems. The need for such a measure is increasingly necessary in all disciplines studying complex systems. To address this problem, starting from the most fundamental principle in Physics, here a new measure for quantity of organization and rate of self-organization in complex systems based on the principle of least (stationary) action is applied to a model system - the central processing unit (CPU) of computers. The quantity of organization for several generations of CPUs shows a double exponential rate of change of organization with time. The exact functional dependence has a fine, S-shaped structure, revealing some of the mechanisms of self-organization. The principle of least action helps to explain the mechanism of increase of organization through quantity accumulation and constraint and curvature minimization with an attractor, the least average sum of actions of all elements and for all motions. This approach can help describe, quantify, measure, manage, design and predict future behavior of complex systems to achieve the highest rates of self organization to improve their quality. It can be applied to other complex systems from Physics, Chemistry, Biology, Ecology, Economics, Cities, network theory and others where complex systems are present.
Abstract: The increase on the demand of IT resources diverts
the enterprises to use the cloud as a cheap and scalable solution.
Cloud computing promises achieved by using the virtual machine as a
basic unite of computation. However, the virtual machine pre-defined
settings might be not enough to handle jobs QoS requirements. This
paper addresses the problem of mapping jobs have critical start
deadlines to virtual machines that have predefined specifications.
These virtual machines hosted by physical machines and shared a
fixed amount of bandwidth. This paper proposed an algorithm that
uses the idle virtual machines bandwidth to increase the quote of other
virtual machines nominated as executors to urgent jobs. An algorithm
with empirical study have been given to evaluate the impact of the
proposed model on impatient jobs. The results show the importance
of dynamic bandwidth allocation in virtualized environment and its
affect on throughput metric.
Abstract: Segmenting the lungs in medical images is a
challenging and important task for many applications. In particular,
automatic segmentation of lung cavities from multiple magnetic
resonance (MR) images is very useful for oncological applications
such as radiotherapy treatment planning. However, distinguishing of
the lung areas is not trivial due to largely changing lung shapes, low
contrast and poorly defined boundaries. In this paper, we address
lung segmentation problem from pulmonary magnetic resonance
images and propose an automated method based on a robust regionaided
geometric snake with a modified diffused region force into the
standard geometric model definition. The extra region force gives the
snake a global complementary view of the lung boundary
information within the image which along with the local gradient
flow, helps detect fuzzy boundaries. The proposed method has been
successful in segmenting the lungs in every slice of 30 magnetic
resonance images with 80 consecutive slices in each image. We
present results by comparing our automatic method to manually
segmented lung cavities provided by an expert radiologist and with
those of previous works, showing encouraging results and high
robustness of our approach.
Abstract: This paper addresses the controller synthesis problem of discrete-time switched positive systems with bounded time-varying delays. Based on the switched copositive Lyapunov function approach, some necessary and sufficient conditions for the existence of state-feedback controller are presented as a set of linear programming and linear matrix inequality problems, hence easy to be verified. Another advantage is that the state-feedback law is independent on time-varying delays and initial conditions. A numerical example is provided to illustrate the effectiveness and feasibility of the developed controller.
Abstract: The optimization and control problem for 4D trajectories
is a subject rarely addressed in literature. In the 4D navigation
problem we define waypoints, for each mission, where the arrival
time is specified in each of them. One way to design trajectories for
achieving this kind of mission is to use the trajectory optimization
concepts. To solve a trajectory optimization problem we can use
the indirect or direct methods. The indirect methods are based on
maximum principle of Pontryagin, on the other hand, in the direct
methods it is necessary to transform into a nonlinear programming
problem. We propose an approach based on direct methods with a
pseudospectral integration scheme built on Chebyshev polynomials.
Abstract: The Philosophy of Sufficiency Economy, bestowed
by His Majesty the King Bhumibol Adulyadej to the people of
Thailand, highlights a balanced way of living. Three principles of
moderation reasonableness, and immunity, along with the conditions
for morality and knowledge, can be applied to any level of the
society–from an individual to the nation. The Philosophy of
Sufficiency Economy helps address the current development
challenges, which are issues on institutions, environmental
sustainability, human well-being, and the role of the government.