Abstract: The service sector continues to grow and the percentage
of GDP accounted for by service industries keeps increasing. The
growth and importance of service to an economy is not just a
phenomenon of advanced economies, service is now a majority of the
world gross domestic products. However, the performance evaluation
process of new service development problems generally involves
uncertain and imprecise data. This paper presents a 2-tuple fuzzy
linguistic computing approach to dealing with heterogeneous
information and information loss problems while the processes of
subjective evaluation integration. The proposed method based on group
decision-making scenario to assist business managers in measuring
performance of new service development manipulates the
heterogeneity integration processes and avoids the information loss
effectively.
Abstract: As current business environment is demanding a
constant adaptation of companies, the planning and strategic
management should be an ongoing and natural process in all kind of
organizations. The use of management and monitoring strategic
performance tools such as the Balanced Scorecard (BSC) have been
popular; even to Small and Medium-sized Enterprises. This paper
aims to investigate whether the BSC is being used in monitoring the
performance of small businesses, particularly in small fuel retailers
companies, which are competing in co-branding; and if not, it aims to
identify its strategic orientation in order to recommend a possible
strategy map for those managers that are willing to adopt this model
as an alternative to traditional ones for organizational performance
evaluation, which often focus only on evaluation of the
organizational financial performance.
Abstract: The use of Electronic Commerce (EC)
technologies enables Small Medium Enterprises (SMEs) to improve their efficiency and competitive position. Much of the literature proposes an extensive set of benefits for
organizations that choose to adopt and implement ECommerce
systems. Factors of Business –to-business (B2B)
E-Commerce adoption and implementation have been
extensively investigated. Despite enormous attention given to encourage Small Medium Enterprises (SMEs) to adopt and
implement E-Commerce, little research has been carried out in identifying the factors of Business-to-Consumer ECommerce adoption and implementation for SMEs. To conduct the study, Tornatsky and Fleischer model was adopted
and tested in four SMEs located in Christchurch, New
Zealand. This paper explores the factors that impact the
decision and method of adoption and implementation of ECommerce
systems in automobile industry. Automobile
industry was chosen because the product they deal with i.e.
cars are not a common commodity to be sold online, despite this fact the eCommerce penetration in automobile industry is
high. The factors that promote adoption and implementation of
E-Commerce technologies are discussed, together with the
barriers. This study will help SME owners to effectively
handle the adoption and implementation process and will also
improve the chance of successful E-Commerce
implementation. The implications of the findings for
managers, consultants, and government organizations engaged in promoting E-Commerce adoption and implementation in
small businesses and future research are discussed.
Abstract: The evolution in project management was triggered by
the changes in management philosophy and practices in order to
maintain competitive advantage and continuous success in the field.
The purpose of this paper is to highlight the practicality of cognitive
style and unlearning approach in influencing the achievement of
project success by project managers. It introduces the concept of
planning, knowing and creating style from cognitive style field in the
light of achieving time, cost, quality and stakeholders appreciation in
project success context. Further it takes up a discussion of the
unlearning approach as a moderator in enhancing the relationship
between cognitive style and project success. The paper bases itself on
literature review from established disciplines like psychology,
sociology and philosophy regarding cognitive style, unlearning and
project success in general. The analysis and synthesis of literature in
the subject area a conceptual paper is utilized as the basis of future
research to form a comprehensive framework for project managers in
enhancing the project management competency.
Abstract: It is not a secret that, IT management has become
more and more and integrated part of almost all organizations. IT
managers posses an enormous amount of knowledge within both
organizational knowledge and general IT knowledge. This article
investigates how IT managers keep themselves updated on IT
knowledge in general and looks into how much time IT managers
spend on weekly basis searching the net for new or problem solving
IT knowledge. The theory used in this paper is used to investigate the
current role of IT managers and what issues they are facing.
Furthermore a research is conducted where 7 IT managers in medium
sized and large Danish companies are interviewed to add further
focus on the role of the IT manager and to focus on how they keep
themselves updated. Beside finding substantial need for more
research, IT managers – generalists or specialists – only have limited
knowledge resources at hand in updating their own knowledge –
leaving much initiative to vendors.
Abstract: Soil erosion is the most serious problem faced at
global and local level. So planning of soil conservation measures has
become prominent agenda in the view of water basin managers. To
plan for the soil conservation measures, the information on soil
erosion is essential. Universal Soil Loss Equation (USLE), Revised
Universal Soil Loss Equation 1 (RUSLE1or RUSLE) and Modified
Universal Soil Loss Equation (MUSLE), RUSLE 1.06, RUSLE1.06c,
RUSLE2 are most widely used conventional erosion estimation
methods. The essential drawbacks of USLE, RUSLE1 equations are
that they are based on average annual values of its parameters and so
their applicability to small temporal scale is questionable. Also these
equations do not estimate runoff generated soil erosion. So
applicability of these equations to estimate runoff generated soil
erosion is questionable. Data used in formation of USLE, RUSLE1
equations was plot data so its applicability at greater spatial scale
needs some scale correction factors to be induced. On the other hand
MUSLE is unsuitable for predicting sediment yield of small and large
events. Although the new revised forms of USLE like RUSLE 1.06,
RUSLE1.06c and RUSLE2 were land use independent and they have
almost cleared all the drawbacks in earlier versions like USLE and
RUSLE1, they are based on the regional data of specific area and
their applicability to other areas having different climate, soil, land
use is questionable. These conventional equations are applicable for
sheet and rill erosion and unable to predict gully erosion and spatial
pattern of rills. So the research was focused on development of nonconventional
(other than conventional) methods of soil erosion
estimation. When these non-conventional methods are combined with
GIS and RS, gives spatial distribution of soil erosion. In the present
paper the review of literature on non- conventional methods of soil
erosion estimation supported by GIS and RS is presented.
Abstract: Almost all Libyan industries (both private and public) have struggled with many difficulties during the past three decades due to many problems. These problems have created a strongly negative impact on the productivity and utilization of many companies within Libya. This paper studies the current awareness and implementation levels of Just-In-Time (JIT) within the Libyan Textile private industry. A survey has been applied in this study using an intensive detailed questionnaire. Based on the analysis of the survey responses, the results show that the management body within the surveyed companies has a modest strategy towards most of the areas that are considered as being very crucial in any successful implementation of JIT. The results also show a variation within the implementation levels of the JIT elements as these varies between Low and Acceptable levels. The paper has also identified limitations within the investigated areas within this industry, and has pointed to areas where senior managers within the Libyan textile industry should take immediate actions in order to achieve effective implementation of JIT within their companies.
Abstract: This paper examines the impact of information and
communication technology (ICT) usage, internal relationship,
supplier-retailer relationship, logistics services and inventory
management on convenience store suppliers- performance. Data was
collected from 275 convenience store managers in Malaysia using a
set of questionnaire. The multiple linear regression results indicate
that inventory management, supplier-retailer relationship, logistics
services and internal relationship are predictors of supplier
performance as perceived by convenience store managers. However,
ICT usage is not a predictor of supplier performance. The study
focuses only on convenience stores and petrol station convenience
stores and concentrates only on managers. The results provide
insights to suppliers who serve convenience stores and possibly
similar retail format on factors to consider in improving their service
to retailers. The results also provide insights to government in its
aspiration to improve business operations of convenience store to
consider ways to enhance the adoption of ICT by retailers and
suppliers.
Abstract: When choosing marketing strategies for international markets, one of the factors that should be considered is the cultural differences that exist among consumers in different countries. If the branding strategy has to be contextual and in tune with the culture, then the brand positioning variables has to interact, adapt and respond to the cultural variables in which the brand is operating. This study provides an overview of the relevance of culture in the development of an effective branding strategy in the international business environment. Hence, the main objective of this study is to provide a managerial framework for developing strategies for cross cultural brand management. The framework is useful because it incorporates the variables that are important in the competitiveness of fast food enterprises irrespective of their size. It provides practical, proactive and result oriented analysis that will help fast food firms augment their strategies in the international fast food markets. The proposed framework will enable managers understand the intricacies involved in branding in the global fast food industry and decrease the use of 'trial and error' when entering into unfamiliar markets.
Abstract: Chemical industry project management involves
complex decision making situations that require discerning abilities
and methods to make sound decisions. Project managers are faced
with decision environments and problems in projects that are
complex. In this work, case study is Research and Development
(R&D) project selection. R&D is an ongoing process for forward
thinking technology-based chemical industries. R&D project
selection is an important task for organizations with R&D project
management. It is a multi-criteria problem which includes both
tangible and intangible factors. The ability to make sound decisions
is very important to success of R&D projects. Multiple-criteria
decision making (MCDM) approaches are major parts of decision
theory and analysis. This paper presents all of MCDM approaches
for use in R&D project selection. It is hoped that this work will
provide a ready reference on MCDM and this will encourage the
application of the MCDM by chemical engineering management.
Abstract: This paper is to develop a fuzzy net present value (FNPV) method by taking vague cash flow and imprecise required rate of return into account for evaluating the value of the Build-Operate-Transfer (BOT) sport facilities. In order to clearly manifest a more realistic capital budgeting model based on the classical net present value (NPV) method, some uncertain financial elements in NPV formula will be fuzzified as triangular fuzzy numbers. Through the conscientious manipulation of fuzzy set theory, we will find that the proposed FNPV model is a more explicit extension of classical (crisp) model and could be more practicable for the financial managers to capture the essence of capital budgeting of sport facilities than non-fuzzy model.
Abstract: In the past few decades, researchers have witnessed a
paradigm shift in Human Resource Management-from individual
performance to organizational outcomes with the role of Human
resource (HR) managers becoming increasingly significant to the
organization. In such a context, it is important to examine HR
practices from a strategic perspective on the sustained competitive
advantage (SCA) of the organizations. The present study explores
how Indian organisations look at their human resources strategically
when faced with competitive environment. Also, it explores strategic
initiatives being taken to manage human resources within the
organisations and how these initiatives promote SCA in terms of
enhancing the overall customer-centric delivery of goods and
services.
Abstract: This study examines the possibility to apply the theory of multidimensional accounting (momentum accounting) in a Brazilian Navy-s Services Provider Military Organization (Organização Militar Prestadora de Serviços - OMPS). In general, the core of the said theory is the fact that Accounting does not recognize the inertia of transactions occurring in an entity, and that occur repeatedly in some cases, regardless of the implementation of new actions by its managers. The study evaluates the possibility of greater use of information recorded in the financial statements of the unit of analysis, within the strategic decisions of the organization. As a research strategy, we adopted the case study. The results infer that it is possible to use the theory in the context of a multidimensional OMPS, promoting useful information for decision-making and thereby contributing to the strengthening of the necessary alignment of its administration with the current desires of the Brazilian society.
Abstract: For any country the project management has been a
vital part for its development. The highly competitive business world
has created tremendous pressure on the project managers to achieve
success. The pressure is derived from survival and profit building in
business organizations which compels the project managers to pursue
unethical practices. As a result unethical activities in business
projects can be found easily where situations or issues arise due to
dubious business practice, high corruption, or absolute violation of
the law. The recent spur on Commonwealth games to be organized in
New Delhi indicates towards the same. It has been seen that the
project managers mainly focus on cost, time, and quality rather than
social impact and long term effects of the project. Surprisingly the
literature as well as the practitioner-s perspective also does not
identify the role of ethics in project success. This paper identifies
ethics as the fourth most important dimension in the project based
organizations. The paper predicts that the approach of considering
ethics will result in sustainability of the project. It will increase
satisfaction and loyalty of the customers as well as create harmony,
trust, brotherhood, values and morality among the team members.
This paper is conceptual in nature as inadequate literature exists
linking the project success with an ethical approach.
Abstract: The study will search the level of existence of the
sweethearting in Saudi Arabia's Supermarkets in Riyadh.
Sweethearting occurs when frontline workers give unauthorized free
or uncounted goods and services to customer-s conspirators. The
store managers and /or security managers were asked about the
sweethearting that occurs in the supermarkets. The characteristics of
sweethearting in Riyadh stores were investigated. Two independent
variables were related to the report of sweethearting. These
independent variables are: The effect of store environment on
sweethearting and the security techniques and loss prevention
electronics techniques used. This study expected to shed the light
about the level of sweethearting in Saudi Arabia and the factors
behind it. This study will serve as an exploratory study for such
phenomenon in Saudi Arabia as well as both descriptive for the
characteristics of sweethearting and explanatory study to link
between the environmental and security systems factors to
sweethearting.
Abstract: Internal controls of accounting are an essential
business function for a growth-oriented organization, and include the
elements of risk assessment, information communications and even
employees' roles and responsibilities. Internal controls of accounting
systems are designed to protect a company from fraud, abuse and
inaccurate data recording and help organizations keep track of
essential financial activities. Internal controls of accounting provide a
streamlined solution for organizing all accounting procedures and
ensuring that the accounting cycle is completed consistently and
successfully. Implementing a formal Accounting Procedures Manual
for the organization allows the financial department to facilitate
several processes and maintain rigorous standards. Internal controls
also allow organizations to keep detailed records, manage and
organize important financial transactions and set a high standard for
the organization's financial management structure and protocols. A
well-implemented system also reduces the risk of accounting errors
and abuse. A well-implemented controls system allows a company's
financial managers to regulate and streamline all functions of the
accounting department. Internal controls of accounting can be set up
for every area to track deposits, monitor check handling, keep track
of creditor accounts, and even assess budgets and financial statements
on an ongoing basis. Setting up an effective accounting system to
monitor accounting reports, analyze records and protect sensitive
financial information also can help a company set clear goals and
make accurate projections. Creating efficient accounting processes
allows an organization to set specific policies and protocols on
accounting procedures, and reach its financial objectives on a regular
basis. Internal accounting controls can help keep track of such areas
as cash-receipt recording, payroll management, appropriate recording
of grants and gifts, cash disbursements by authorized personnel, and
the recording of assets. These systems also can take into account any
government regulations and requirements for financial reporting.
Abstract: Fisheries management all around the world is
hampered by the lack, or poor quality, of critical data on fish
resources and fishing operations. The main reasons for the chronic
inability to collect good quality data during fishing operations is the
culture of secrecy common among fishers and the lack of modern
data gathering technology onboard most fishing vessels. In response,
OLRAC-SPS, a South African company, developed fisheries datalogging
software (eLog in short) and named it Olrac. The Olrac eLog
solution is capable of collecting, analysing, plotting, mapping,
reporting, tracing and transmitting all data related to fishing
operations. Olrac can be used by skippers, fleet/company managers,
offshore mariculture farmers, scientists, observers, compliance
inspectors and fisheries management authorities. The authors believe
that using eLog onboard fishing vessels has the potential to
revolutionise the entire process of data collection and reporting
during fishing operations and, if properly deployed and utilised,
could transform the entire commercial fleet to a provider of good
quality data and forever change the way fish resources are managed.
In addition it will make it possible to trace catches back to the actual
individual fishing operation, to improve fishing efficiency and to
dramatically improve control of fishing operations and enforcement
of fishing regulations.
Abstract: The risk of water erosion is one of the main
environmental concerns in the southern Mediterranean regions. Thus,
quantification of soil loss is an important issue for soil and water
conservation managers. The objective of this paper is to examine the
applicability of the Soil and Water Assessment Tool (SWAT) model
in The Sarrath river catchment, North of Tunisia, and to identify the
most vulnerable areas in order to help manager implement an
effective management program. The spatial analysis of the results
shows that 7 % of the catchment experiences very high erosion risk,
in need for suitable conservation measures to be adopted on a priority
basis. The spatial distribution of erosion risk classes estimated 3%
high, 5,4% tolerable, and 84,6% low. Among the 27 delineated subcatchments
only 4 sub-catchments are found to be under high and
very high soil loss group, two sub-catchments fell under moderate
soil loss group, whereas other sub-catchments are under low soil loss
group.
Abstract: Knowledge management is a critical component of
competitive success in service organizations. Knowledge
management centers on creating new knowledge and utilizing
existing knowledge. While utilizing existing knowledge relates to
input and control and can lead to a reduction in costs; creating new
knowledge relates to output and growth and can lead to an increase in
revenue. Therefore managers must ensure that they can successfully
optimize the knowledge and talent in their organizations. To do this
they and must try to develop an environment that promotes the
generation, acquisition, transfer and use of valuable knowledge in
creative ways. However knowledge management is complex and
diverse. Research suggests that organizations in general and SMEs in
particular are finding it difficult to implement successful knowledge
management initiatives. Our research attempts to understand whether
organizations are adopting best practice initiatives in their
organizations. This paper presents findings from an exploratory study
of 139 SMEs operating in the tourism sector across Europe. The
goals of the survey is to assess the level of awareness of knowledge
and talent management strategies and methodologies and to
determine whether the responding companies implement best practice
knowledge management initiatives in their organizations Analysis of
the findings from the study are presented and discussed.
Abstract: Construction projects can be implemented under various contractual and organizational systems. They can be divided into two groups: systems without the managing company where the Client manages the process, and systems with the managing company, where management is entrusted to an external company. In the public sector of the Polish market there are two ways of delivery of construction projects with the participation of the manager: one is to assign operations to another party, the so called Project Supervisor, whilst the other results from the application of FIDIC conditions of contract, which entail appointment of the Engineer. The decision is to be made by the Client and depends on various factors. On the public procurement market in Poland the selection of construction project manager boils down to awarding the contract for such a service. The selection can be done by one of eight public procurement procedures identified by the procurement law. The paper provides the analysis of 96 contracts for services awarded in 2011, which employed construction management. The study aimed to investigate the methods and criteria for selecting managers, applied in practice by the Polish public Clients.