Perceptions of quality from both designers and users
perspective have now stretched beyond the traditional usability,
incorporating abstract and subjective concepts. This has led to a shift
in human computer interaction research communities- focus; a shift
that focuses on achieving user experience (UX) by not only fulfilling
conventional usability needs but also those that go beyond them. The
term UX, although widely spread and given significant importance,
lacks consensus in its unified definition. In this paper, we survey
various UX definitions and modeling frameworks and examine them
as the foundation for proposing a UX evolution lifecycle framework
for understanding UX in detail. In the proposed framework we identify
the building blocks of UX and discuss how UX evolves in various
phases. The framework can be used as a tool to understand experience
requirements and evaluate them, resulting in better UX design and
hence improved user satisfaction.
[1] M. Hassenzahl and N. Tractinsky, "User experience - a research agenda,"
Behaviour & Information Technology, vol. 26, no. 2, 2006, pp. 91-97.
[2] M. Hassenzahl, "The thing and I: understanding the relationship between
user and product", in Funology: From Usability to Enjoyment, M. Blythe,
C. Overbeeke, A.F. Monk and P.C. Wright (Eds), pp. 31 - 42 (Dordrecht:
Kluwer).
[3] M. Hassenzahl and V. Roto, "Being and doing - A perspective on User
Experience and its measurement," Interfaces, vol. 72, 2007: pp. 10-12.
[4] M Hassenzahl, "The interplay of beauty, goodness and usability in
interactive products," Human Computer Interaction, vol. 19, 2004, pp.
319-349
[5] H. Jetter and J. Gerken, "A Simplified Model of User Experience for
Practical Application", in NordiCHI 2006, Oslo: The 2nd
COST294-MAUSE International Open Workshop User eXperience -
Towards a unified view, Oslo, Norway, 2006, pp. 106-111.
[6] J. Forlizzi and S. Ford, "The building blocks of experience: an early
framework for interaction designers," in Proc. of the 3rd conference on
Designing interactive systems: processes, practices, methods, and
techniques, ACM: New York City, New York, United States, 2000, pp.
419-423.
[7] N. Bevan, "Creating a UX Profession", in Proc. of CHI, Portland,
Oregon, USA, April 2-7, 2005, pp.1078-1079
[8] N. Bevan, "UX, Usability and ISO Standards", in The 26th Annual CHI
Conference on Human Factors in Computing System, 2008, pp. 1-5.
[9] E.L. Law, V. Roto, M. Hassenzahl, A.P.O.S. Vermeeren and J. Kort,
"Understanding, scoping and defining user experience: a survey
approach," in Proc. of the 27th international conference on Human
factors in computing systems, ACM: Boston, MA, USA, 2009, pp.
719-728.
[10] P. Wright, J. Wallace, and J. McCarthy, "Aesthetics and
Experience-Centered Design," ACM Transactions on Computer-Human
Interaction, vol. 15, no. 4, 2008, Article 18, pp. 1-12.
[11] P.M.A. Desmet and P. Hekkert, "Framework of product experience,"
International Journal of Design, vol. 1, no. 1, 2007 pp. 57-66.
[12] P. Ketola and V. Roto, "Exploring User Experience Measurement
Needs," in Proc. of the International Workshop on Meaningful Measures:
Valid Useful User Experience Measurement (VUUM), Reykjavik,
Iceland, 2008, pp. 23-26.
[13] N. Bevan, "What is the difference between the purpose of usability and
user experience evaluation methods?," in UXEM'09 Workshop,
INTERACT, Uppsala, Sweden, 2009
[14] M. Hassenzahl, "The Effect of Perceived Hedonic Quality on Product
Appealingness," International Journal of Human-Computer Interaction,
vol. 13, no. 4, 2001, pp. 481-499.
[15] P. Lew, L. Olsina and L. Zhang, "Integrating Quality, Quality in Use,
Actual Usability and User Experience," in 6th Central and Eastern
European Software Engineering Conference CEESECR, Moscow,
Russia, 2010, pp. 117-123.
[16] ISO DIS 9241-210, "Ergonomics of human system interaction - Part
210," Human-centred design for interactive systems. 2008
[17] K. Schulze and H. Krömker, "A framework to measure user experience of
interactive online products," in Proc of the 7th International Conference
on Methods and Techniques in Behavioral Research, ACM: Eindhoven,
Netherlands, 2010, pp. 1-5.
[18] M. Minge, "Dynamics of User Experience," in Workshop on Research
Goals and Strategies for Studying User Experience and Emotion at
NordiCHI 2008, Lund, Sweden, 2008.
[19] ISO/IEC 25010, "Systems and software engineering ÔÇö Systems and
software Quality Requirements and Evaluation (SQuaRE) ÔÇö System and
software quality models," 2011.
[20] J. Forlizzi, K. Battarbee, "Understanding experience in interactive
systems," in Proc of the 2004 conference on Designing Interactive
Systems (DIS 04): processes, practices, methods, and techniques, New
York: ACM, 2004
[21] V. Roto, "User Experience from Product Creation Perspective," in
Towards a UX Manifesto workshop, in conjunction with HCI, Lancaster,
UK, 2007.
[1] M. Hassenzahl and N. Tractinsky, "User experience - a research agenda,"
Behaviour & Information Technology, vol. 26, no. 2, 2006, pp. 91-97.
[2] M. Hassenzahl, "The thing and I: understanding the relationship between
user and product", in Funology: From Usability to Enjoyment, M. Blythe,
C. Overbeeke, A.F. Monk and P.C. Wright (Eds), pp. 31 - 42 (Dordrecht:
Kluwer).
[3] M. Hassenzahl and V. Roto, "Being and doing - A perspective on User
Experience and its measurement," Interfaces, vol. 72, 2007: pp. 10-12.
[4] M Hassenzahl, "The interplay of beauty, goodness and usability in
interactive products," Human Computer Interaction, vol. 19, 2004, pp.
319-349
[5] H. Jetter and J. Gerken, "A Simplified Model of User Experience for
Practical Application", in NordiCHI 2006, Oslo: The 2nd
COST294-MAUSE International Open Workshop User eXperience -
Towards a unified view, Oslo, Norway, 2006, pp. 106-111.
[6] J. Forlizzi and S. Ford, "The building blocks of experience: an early
framework for interaction designers," in Proc. of the 3rd conference on
Designing interactive systems: processes, practices, methods, and
techniques, ACM: New York City, New York, United States, 2000, pp.
419-423.
[7] N. Bevan, "Creating a UX Profession", in Proc. of CHI, Portland,
Oregon, USA, April 2-7, 2005, pp.1078-1079
[8] N. Bevan, "UX, Usability and ISO Standards", in The 26th Annual CHI
Conference on Human Factors in Computing System, 2008, pp. 1-5.
[9] E.L. Law, V. Roto, M. Hassenzahl, A.P.O.S. Vermeeren and J. Kort,
"Understanding, scoping and defining user experience: a survey
approach," in Proc. of the 27th international conference on Human
factors in computing systems, ACM: Boston, MA, USA, 2009, pp.
719-728.
[10] P. Wright, J. Wallace, and J. McCarthy, "Aesthetics and
Experience-Centered Design," ACM Transactions on Computer-Human
Interaction, vol. 15, no. 4, 2008, Article 18, pp. 1-12.
[11] P.M.A. Desmet and P. Hekkert, "Framework of product experience,"
International Journal of Design, vol. 1, no. 1, 2007 pp. 57-66.
[12] P. Ketola and V. Roto, "Exploring User Experience Measurement
Needs," in Proc. of the International Workshop on Meaningful Measures:
Valid Useful User Experience Measurement (VUUM), Reykjavik,
Iceland, 2008, pp. 23-26.
[13] N. Bevan, "What is the difference between the purpose of usability and
user experience evaluation methods?," in UXEM'09 Workshop,
INTERACT, Uppsala, Sweden, 2009
[14] M. Hassenzahl, "The Effect of Perceived Hedonic Quality on Product
Appealingness," International Journal of Human-Computer Interaction,
vol. 13, no. 4, 2001, pp. 481-499.
[15] P. Lew, L. Olsina and L. Zhang, "Integrating Quality, Quality in Use,
Actual Usability and User Experience," in 6th Central and Eastern
European Software Engineering Conference CEESECR, Moscow,
Russia, 2010, pp. 117-123.
[16] ISO DIS 9241-210, "Ergonomics of human system interaction - Part
210," Human-centred design for interactive systems. 2008
[17] K. Schulze and H. Krömker, "A framework to measure user experience of
interactive online products," in Proc of the 7th International Conference
on Methods and Techniques in Behavioral Research, ACM: Eindhoven,
Netherlands, 2010, pp. 1-5.
[18] M. Minge, "Dynamics of User Experience," in Workshop on Research
Goals and Strategies for Studying User Experience and Emotion at
NordiCHI 2008, Lund, Sweden, 2008.
[19] ISO/IEC 25010, "Systems and software engineering ÔÇö Systems and
software Quality Requirements and Evaluation (SQuaRE) ÔÇö System and
software quality models," 2011.
[20] J. Forlizzi, K. Battarbee, "Understanding experience in interactive
systems," in Proc of the 2004 conference on Designing Interactive
Systems (DIS 04): processes, practices, methods, and techniques, New
York: ACM, 2004
[21] V. Roto, "User Experience from Product Creation Perspective," in
Towards a UX Manifesto workshop, in conjunction with HCI, Lancaster,
UK, 2007.
@article{"International Journal of Mechanical, Industrial and Aerospace Sciences:57755", author = "Maissom Qanber Abbasi and Philip Lew and Irfan Rafique and Zhang Li", title = "User Experience Evolution Lifecycle Framework", abstract = "Perceptions of quality from both designers and users
perspective have now stretched beyond the traditional usability,
incorporating abstract and subjective concepts. This has led to a shift
in human computer interaction research communities- focus; a shift
that focuses on achieving user experience (UX) by not only fulfilling
conventional usability needs but also those that go beyond them. The
term UX, although widely spread and given significant importance,
lacks consensus in its unified definition. In this paper, we survey
various UX definitions and modeling frameworks and examine them
as the foundation for proposing a UX evolution lifecycle framework
for understanding UX in detail. In the proposed framework we identify
the building blocks of UX and discuss how UX evolves in various
phases. The framework can be used as a tool to understand experience
requirements and evaluate them, resulting in better UX design and
hence improved user satisfaction.", keywords = "Usability, user experience lifecycle, user satisfaction", volume = "6", number = "1", pages = "197-6", }
