Information Quality Evaluation Framework: Extending ISO 25012 Data Quality Model
The world wide web coupled with the ever-increasing
sophistication of online technologies and software applications puts
greater emphasis on the need of even more sophisticated and
consistent quality requirements modeling than traditional software
applications. Web sites and Web applications (WebApps) are
becoming more information driven and content-oriented raising the
concern about their information quality (InQ). The consistent and
consolidated modeling of InQ requirements for WebApps at different
stages of the life cycle still poses a challenge. This paper proposes an
approach to specify InQ requirements for WebApps by reusing and
extending the ISO 25012:2008(E) data quality model. We also
discuss learnability aspect of information quality for the WebApps.
The proposed ISO 25012 based InQ framework is a step towards a
standardized approach to evaluate WebApps InQ.
[1] M.A. Tate, Web wisdom: How to evaluate and create information
quality on the web, Boca Raton FL, Taylor & Francis Group, 2010, pp
xiii.
[2] AFP, "Number of Internet users worldwide reaches two billion",
physorg.com, 2011.
[3] R. Sassano, L. Olsina, L. Mich, "Modeling content quality for the Web
2.0 and follow-on applications", in Handbook of Research on Web 2.0,
3.0 and X.0: Technologies, Business, and Social Applications, New
York, Information Science Research, Hershey 2009, pp. 371-386.
[4] M.A. Caro, C. Calero, I. Caballero, M. Piattini, "Data quality in web
applications: a state of the art", in IADIS Int. Conf. Applied Computing,
Algarve, Portugal, 2005, pp 364-368.
[5] M.J. Kargar, A.R. Ramli, S.B. Noor, H. Ibrahim, "An extensive review
on accessing quality information" in IEEE Int. Conf. on
Telecommunications and Malaysia Int. Conf. on Communications, Kuala
Lumpur, 2007, pp 776-781.
[6] K. Haramundanis, "Learnability in information design",in Proc. of the
19th annu. int. conf. on Computer documentation, Sante Fe, New
Mexico, USA 2001, pp 7-11.
[7] M.V. Wegner, D.C. Girasek, "How readable are child safety seat
installation instructions?", Pediatrics vol. 111, no. 3, pp 588-591,
March 2003.
[8] R.Y. Wang, D.M. Strong, "Beyond accuracy: what data quality means to
data consumers", J. Manage. Inf. Syst. vol. 12, no. 4, pp 5-33, spring
1996.
[9] P. Katerattanakul, K. Siau, "Measuring information quality of web sites:
development of an instrument",in Proc. of the 20th int. conf. on
Information Systems, Charlotte, 1999, pp 279-285.
[10] C. Calero, A. Caro, M. Piattini, "An Applicable Data Quality Model for
Web Portal Data Consumers", World Wide Web vol. 11, no. 4, pp 465-
484, July 2008.
[11] C. Moraga, M.A. Moraga, C. Calero, A. Caro, "SQuaRE-Aligned Data
Quality Model for Web Portals" in 9th Int. Conf. on Quality Software,
2009, Jeju, Korea, pp 117-122.
[12] B.K. Kahn, D.M. Strong, R.Y. Wang, "Information quality benchmarks:
product and service performance", Commun. ACM, vol. 45, no. 4, pp
184-192.
[13] M. Cao, Q. Zhang, J. Seydel, "B2C e-commerce web site quality: an
empirical examination", Industrial Management & Data Systems vol.
105, no. 5, pp 645-661, 2005.
[14] M. Pang, W. Suh, J. Hong, J. Kim, H. Lee, "A New Web Site Quality
Assessment Model for the Web 2.0 Era", in, Handbook of Research on
Web 2.0, 3.0 and X.0: Technologies, Business, and Social Applications,
New York, Information Science Research, Hershey 2009, pp. 387-410.
[15] V. Davidavičienė, J. Tolvaišas, "Measuring Quality Of E-Commerce
Web Sites: Case Of Lithuania",in 16th Int. Scientific Conf. on
Economics and Management, Brno, Czech Republic, 2011, pp 723-729.
[16] L. Olsina, G. Covella, G. Rossi, "Web Quality", in, Web Engineering, E.
Mendes, N. Mosley (Eds.), Berlin, Springer, 2006, pp. 109-142.
[17] P. Lew, L. Olsina, L. Zhang, "Quality, Quality in Use, Actual Usability
and User Experience as Key Drivers for Web Application Evaluation",
in Int. Conf. on Web Engineering, Vienna, Austria, 2010, pp 218-232.
[18] C. Calero, J.n. Ruiz, M. Piattini, "Classifying web metrics using the web
quality model", Online Information Review, vol. 29, no. 3, pp 227-248.
[19] "ISO/IEC 25012:2008(E) Software product Quality Requirements and
Evaluation (SQuaRE) ÔÇö Data quality model", Switzerland, 2008.
[20] "ISO 9126-1:2001 Information technology ÔÇö Software product quality
ÔÇö Part 1: Quality model", 2001.
[21] "ISO/IEC 25010:2011: Systems and software engineering - Systems and
software product Quality Requirements and Evaluation (SQuaRE) -
System and software quality models", 2011.
[22] "ISO/IEC/IEEE 15288-2008 Systems and Software Engineering -
System Life Cycle Processes", 2008.
[23] J. Vaníček, "Software and data quality", in Conf. Agricultural
Perspectives., Prague, 2005, pp 138-146..
[24] L. Mich, M. Franch, G. Cilione, "The 2QCV3Q quality model for the
analysis of web site requirements", Journal of Web Engineering vol. 2,
no. 1&2, pp 105-127.
[25] M. Parker, V. Moleshe, R. De la Harpe, G. Wills, "An evaluation of
Information quality frameworks for the World Wide Web" ,in 8th Annu.
Conf. on WWW Applications, Bloemfontein, South Africa, 2006.
[26] M.J. Eppler, "A Framework for Information Quality Management", in,
Managing Information Quality, Berlin, Springer, 2006, pp. 57-210.
[1] M.A. Tate, Web wisdom: How to evaluate and create information
quality on the web, Boca Raton FL, Taylor & Francis Group, 2010, pp
xiii.
[2] AFP, "Number of Internet users worldwide reaches two billion",
physorg.com, 2011.
[3] R. Sassano, L. Olsina, L. Mich, "Modeling content quality for the Web
2.0 and follow-on applications", in Handbook of Research on Web 2.0,
3.0 and X.0: Technologies, Business, and Social Applications, New
York, Information Science Research, Hershey 2009, pp. 371-386.
[4] M.A. Caro, C. Calero, I. Caballero, M. Piattini, "Data quality in web
applications: a state of the art", in IADIS Int. Conf. Applied Computing,
Algarve, Portugal, 2005, pp 364-368.
[5] M.J. Kargar, A.R. Ramli, S.B. Noor, H. Ibrahim, "An extensive review
on accessing quality information" in IEEE Int. Conf. on
Telecommunications and Malaysia Int. Conf. on Communications, Kuala
Lumpur, 2007, pp 776-781.
[6] K. Haramundanis, "Learnability in information design",in Proc. of the
19th annu. int. conf. on Computer documentation, Sante Fe, New
Mexico, USA 2001, pp 7-11.
[7] M.V. Wegner, D.C. Girasek, "How readable are child safety seat
installation instructions?", Pediatrics vol. 111, no. 3, pp 588-591,
March 2003.
[8] R.Y. Wang, D.M. Strong, "Beyond accuracy: what data quality means to
data consumers", J. Manage. Inf. Syst. vol. 12, no. 4, pp 5-33, spring
1996.
[9] P. Katerattanakul, K. Siau, "Measuring information quality of web sites:
development of an instrument",in Proc. of the 20th int. conf. on
Information Systems, Charlotte, 1999, pp 279-285.
[10] C. Calero, A. Caro, M. Piattini, "An Applicable Data Quality Model for
Web Portal Data Consumers", World Wide Web vol. 11, no. 4, pp 465-
484, July 2008.
[11] C. Moraga, M.A. Moraga, C. Calero, A. Caro, "SQuaRE-Aligned Data
Quality Model for Web Portals" in 9th Int. Conf. on Quality Software,
2009, Jeju, Korea, pp 117-122.
[12] B.K. Kahn, D.M. Strong, R.Y. Wang, "Information quality benchmarks:
product and service performance", Commun. ACM, vol. 45, no. 4, pp
184-192.
[13] M. Cao, Q. Zhang, J. Seydel, "B2C e-commerce web site quality: an
empirical examination", Industrial Management & Data Systems vol.
105, no. 5, pp 645-661, 2005.
[14] M. Pang, W. Suh, J. Hong, J. Kim, H. Lee, "A New Web Site Quality
Assessment Model for the Web 2.0 Era", in, Handbook of Research on
Web 2.0, 3.0 and X.0: Technologies, Business, and Social Applications,
New York, Information Science Research, Hershey 2009, pp. 387-410.
[15] V. Davidavičienė, J. Tolvaišas, "Measuring Quality Of E-Commerce
Web Sites: Case Of Lithuania",in 16th Int. Scientific Conf. on
Economics and Management, Brno, Czech Republic, 2011, pp 723-729.
[16] L. Olsina, G. Covella, G. Rossi, "Web Quality", in, Web Engineering, E.
Mendes, N. Mosley (Eds.), Berlin, Springer, 2006, pp. 109-142.
[17] P. Lew, L. Olsina, L. Zhang, "Quality, Quality in Use, Actual Usability
and User Experience as Key Drivers for Web Application Evaluation",
in Int. Conf. on Web Engineering, Vienna, Austria, 2010, pp 218-232.
[18] C. Calero, J.n. Ruiz, M. Piattini, "Classifying web metrics using the web
quality model", Online Information Review, vol. 29, no. 3, pp 227-248.
[19] "ISO/IEC 25012:2008(E) Software product Quality Requirements and
Evaluation (SQuaRE) ÔÇö Data quality model", Switzerland, 2008.
[20] "ISO 9126-1:2001 Information technology ÔÇö Software product quality
ÔÇö Part 1: Quality model", 2001.
[21] "ISO/IEC 25010:2011: Systems and software engineering - Systems and
software product Quality Requirements and Evaluation (SQuaRE) -
System and software quality models", 2011.
[22] "ISO/IEC/IEEE 15288-2008 Systems and Software Engineering -
System Life Cycle Processes", 2008.
[23] J. Vaníček, "Software and data quality", in Conf. Agricultural
Perspectives., Prague, 2005, pp 138-146..
[24] L. Mich, M. Franch, G. Cilione, "The 2QCV3Q quality model for the
analysis of web site requirements", Journal of Web Engineering vol. 2,
no. 1&2, pp 105-127.
[25] M. Parker, V. Moleshe, R. De la Harpe, G. Wills, "An evaluation of
Information quality frameworks for the World Wide Web" ,in 8th Annu.
Conf. on WWW Applications, Bloemfontein, South Africa, 2006.
[26] M.J. Eppler, "A Framework for Information Quality Management", in,
Managing Information Quality, Berlin, Springer, 2006, pp. 57-210.
@article{"International Journal of Information, Control and Computer Sciences:58604", author = "Irfan Rafique and Philip Lew and Maissom Qanber Abbasi and Zhang Li", title = "Information Quality Evaluation Framework: Extending ISO 25012 Data Quality Model", abstract = "The world wide web coupled with the ever-increasing
sophistication of online technologies and software applications puts
greater emphasis on the need of even more sophisticated and
consistent quality requirements modeling than traditional software
applications. Web sites and Web applications (WebApps) are
becoming more information driven and content-oriented raising the
concern about their information quality (InQ). The consistent and
consolidated modeling of InQ requirements for WebApps at different
stages of the life cycle still poses a challenge. This paper proposes an
approach to specify InQ requirements for WebApps by reusing and
extending the ISO 25012:2008(E) data quality model. We also
discuss learnability aspect of information quality for the WebApps.
The proposed ISO 25012 based InQ framework is a step towards a
standardized approach to evaluate WebApps InQ.", keywords = "Data Quality Model, Information learnability,
Information Quality, Web applications.", volume = "6", number = "5", pages = "641-6", }
