To motivate users to adopt and use information
systems effectively, the nature of motivation should be carefully
investigated. People are usually motivated within ongoing processes
which include a chain of states such as perception, stimulation,
motivation, actions and reactions and finally, satisfaction. This study
assumes that the relevant motivation processes should be executed in
a proper and continuous manner to be able to persistently motivate
and re-motivate people in organizational settings and towards
information systems. On this basis, the study attempts to propose
possible relationships between this process-nature view of
motivation in terms of the common chain of states and the nearly
unique properties of information systems as is perceived by users in
the sense of a knowledgeable and authoritative entity. In the
conclusion section, some guidelines for practitioners are suggested to
ease their tasks for motivating people to adopt and use information
systems.
[1] A. Moshref Razavi, R. Ahmad, "Dealing with Human Issues throughout
Systems Implementation: Guidelines from a Psychodynamic
Perspective", International Conference on Managemnent Technology
and Applications (ICMT 2010), Singapore, 10-12 September, 2010, pp.
96-104. doi:10.3850/978-981-08-6884-0_C020.
[2] A. Moshref Razavi, R. Ahmad, "What People Introject in and Project to
Information Systems: A psychodynamic view of User-System
Interactions", International Conference on Economics and Finance
Research, ICEFR 2011, Singapore, 26-28 Feb 2011, To be Published.
[3] A. Moshref Razavi, R. Ahmad, "Organization as system, psychic
dynamism as equilibration: a conceptualization", International
Conference on Computer, Electrical, Systems, Science and Engineering
(ICCESSE 2010), World Academy of Science, Engineering and
Technology, Year 6, Issue 69, August 2010, pp. 86-96.
[4] Y. Gabriel. The Psychoanalysis of Organizations. Sage Publications Ltd,
1999.
[5] A. Kersten, Organizing for powerlessness. "A Critical Perspective on
Psychodynamics and Dysfunctionality". Journal of Organizational
Change Management. Vol. 14 Issue 5, 2001, pp.452 - 467.
[6] D. Wastell. Learning Dysfunctions in Information Systems
Development: Overcoming the Social Defenses with Transitional
Objects, MIS Quarterly, 1999, 23(4), pp. 581-600.
[7] A. Moshref Razavi, R. Ahmad, "Aligning IS Design with Users- Mind
Contents: Recommendations from a Psychodynamic Point of View",
International Conference on Economics and Finance Research, ICEFR
2011, Singapore, 26-28 Feb 2011, To be Published.
[8] V. Venkatesh, and F. Davis, "A Theoretical Extension of the
Technology Acceptance Model: Four Longitudinal Field Studies",
Management Science, vol. 46, 2000, pp. 186-204.
[9] S. Behrens, M. Cranston, K. Jamieson, and D. Jones, "Predicting System
Success using the Technology Acceptance Model: A Case Study", 16th
Australian Conference on Information Systems, Nov. 9 to Dec 2,
Sydney, 2005, Paper 70.
[10] C. Brenner. An Elementary Textbook of Psychoanalysis. International
Universities Press, 1955.
[11] L. Lapointe, and S. Revard. "A Multilevel Model of resistance to
Information Technology Implementation", MIS Quarterly, Vol. 29, No.
3, September 2005, pp. 461-491.
[12] L. Lapointe, and S. Rivard. "A Triple Take on Information System
Implementation". Organization Science, Vol. 18, No. 1, 2007, pp. 89-
107.
[13] L. Markus. "Power, politics, and MIS implementation".
Communications of ACM, Vol 26, Issue 6, pp. 430-444, 1983.
[14] A. Moshref Razavi, R. Ahmad, "A Model for Resistance to ERP
Implementation", Proceedings of the 3rd. International Conference on
Informatics and Technology, FSKTM, Univerity of Malaya, Kuala
Lumpur, 27-28 October 2009, p.121-128
[15] H. Laughlin. The Ego and its Defenses. Meredith Corporation, New
York, 1970.
[16] P. Sobreperez, E. Ferneley, and F. Wilson, "Tricks or Trompe L'Oeil?
An Examination Workplace Resistance in an Information Rich
Managerial Environment", Proceedings of the 13th European
Conference on Information Systems, Regensburg, Germany. 2005. Paper
41. pp. 484-494.
[17] F. Alexander. Fundamentals of psychoanalysis. W.W. Norton &
Company, Inc. 1963.
[18] A. Burton-Jones, and M. Gallivan. "Towards a Deeper Understanding of
System Usage in Organizations: A Multilevel Perspective". MIS
Quarterly, Vol 31, No.4, Dec 2007, pp. 657- 679.
[1] A. Moshref Razavi, R. Ahmad, "Dealing with Human Issues throughout
Systems Implementation: Guidelines from a Psychodynamic
Perspective", International Conference on Managemnent Technology
and Applications (ICMT 2010), Singapore, 10-12 September, 2010, pp.
96-104. doi:10.3850/978-981-08-6884-0_C020.
[2] A. Moshref Razavi, R. Ahmad, "What People Introject in and Project to
Information Systems: A psychodynamic view of User-System
Interactions", International Conference on Economics and Finance
Research, ICEFR 2011, Singapore, 26-28 Feb 2011, To be Published.
[3] A. Moshref Razavi, R. Ahmad, "Organization as system, psychic
dynamism as equilibration: a conceptualization", International
Conference on Computer, Electrical, Systems, Science and Engineering
(ICCESSE 2010), World Academy of Science, Engineering and
Technology, Year 6, Issue 69, August 2010, pp. 86-96.
[4] Y. Gabriel. The Psychoanalysis of Organizations. Sage Publications Ltd,
1999.
[5] A. Kersten, Organizing for powerlessness. "A Critical Perspective on
Psychodynamics and Dysfunctionality". Journal of Organizational
Change Management. Vol. 14 Issue 5, 2001, pp.452 - 467.
[6] D. Wastell. Learning Dysfunctions in Information Systems
Development: Overcoming the Social Defenses with Transitional
Objects, MIS Quarterly, 1999, 23(4), pp. 581-600.
[7] A. Moshref Razavi, R. Ahmad, "Aligning IS Design with Users- Mind
Contents: Recommendations from a Psychodynamic Point of View",
International Conference on Economics and Finance Research, ICEFR
2011, Singapore, 26-28 Feb 2011, To be Published.
[8] V. Venkatesh, and F. Davis, "A Theoretical Extension of the
Technology Acceptance Model: Four Longitudinal Field Studies",
Management Science, vol. 46, 2000, pp. 186-204.
[9] S. Behrens, M. Cranston, K. Jamieson, and D. Jones, "Predicting System
Success using the Technology Acceptance Model: A Case Study", 16th
Australian Conference on Information Systems, Nov. 9 to Dec 2,
Sydney, 2005, Paper 70.
[10] C. Brenner. An Elementary Textbook of Psychoanalysis. International
Universities Press, 1955.
[11] L. Lapointe, and S. Revard. "A Multilevel Model of resistance to
Information Technology Implementation", MIS Quarterly, Vol. 29, No.
3, September 2005, pp. 461-491.
[12] L. Lapointe, and S. Rivard. "A Triple Take on Information System
Implementation". Organization Science, Vol. 18, No. 1, 2007, pp. 89-
107.
[13] L. Markus. "Power, politics, and MIS implementation".
Communications of ACM, Vol 26, Issue 6, pp. 430-444, 1983.
[14] A. Moshref Razavi, R. Ahmad, "A Model for Resistance to ERP
Implementation", Proceedings of the 3rd. International Conference on
Informatics and Technology, FSKTM, Univerity of Malaya, Kuala
Lumpur, 27-28 October 2009, p.121-128
[15] H. Laughlin. The Ego and its Defenses. Meredith Corporation, New
York, 1970.
[16] P. Sobreperez, E. Ferneley, and F. Wilson, "Tricks or Trompe L'Oeil?
An Examination Workplace Resistance in an Information Rich
Managerial Environment", Proceedings of the 13th European
Conference on Information Systems, Regensburg, Germany. 2005. Paper
41. pp. 484-494.
[17] F. Alexander. Fundamentals of psychoanalysis. W.W. Norton &
Company, Inc. 1963.
[18] A. Burton-Jones, and M. Gallivan. "Towards a Deeper Understanding of
System Usage in Organizations: A Multilevel Perspective". MIS
Quarterly, Vol 31, No.4, Dec 2007, pp. 657- 679.
@article{"International Journal of Business, Human and Social Sciences:60297", author = "Abbas Moshref Razavi and Rodina Ahmad", title = "Users- Motivation and Satisfaction with IS", abstract = "To motivate users to adopt and use information
systems effectively, the nature of motivation should be carefully
investigated. People are usually motivated within ongoing processes
which include a chain of states such as perception, stimulation,
motivation, actions and reactions and finally, satisfaction. This study
assumes that the relevant motivation processes should be executed in
a proper and continuous manner to be able to persistently motivate
and re-motivate people in organizational settings and towards
information systems. On this basis, the study attempts to propose
possible relationships between this process-nature view of
motivation in terms of the common chain of states and the nearly
unique properties of information systems as is perceived by users in
the sense of a knowledgeable and authoritative entity. In the
conclusion section, some guidelines for practitioners are suggested to
ease their tasks for motivating people to adopt and use information
systems.", keywords = "Information Systems, Satisfaction, Motivation", volume = "5", number = "2", pages = "190-4", }
