Sustainability Model for Rural Telecenter Using Business Intelligence Technique
Telecenter is a place where communities can access computers, the Internet, and other digital technologies to enable them to gather information, create, learn, and communicate with others. However, previous studies found that sustainability issues related to economic, political and institutional, social and technology is one of the major problem faced by the telecenter. Based on that problem this research is planning to design a possible solution on rural telecenters sustainability with the support of business intelligence (BI). The empirical study will be conducted through qualitative and quantitative method including interviews and observations with a range of stakeholders including ministry officers, telecenters managers and operators. Result from the data collection will be analyzed using causal modeling approach of SEM SmartPLS for the validity. The expected finding from this research is the Business Intelligent Requirement Model as a guild for sustainability of the rural telecenters.
[1] M. D. Zulkhairi., "Initiatives for Reducing Digital Gap, in a workshops series of Community Services and Knowledge Center,” in Ministry of Energy, Water and Communication, Malaysia, 2007.
[2] Whyte A, "Understanding the Role of Community Telecentres in Development A Proposed Approach to Evaluation, in Gomez, R. and Hunt, P. (Eds.) Telecentre Evaluation A Global Perspective,” Rep. an Int. Meet. Telecentre Eval. IDRC, 1999.
[3] H. Ibrahim and C. Author, "Financial Sustainability Issues in Malaysia’s Telecentres,” no. May, pp. 235–240, 2010.
[4] M. Badsar, B. A. Samah, M. A. Hassan, and N. Bin Osman, "Social Sustainability of Information and Communication Technology (ICT) Telecentres in Rural Communities in Malaysia,” vol. 5, no. 12, pp. 2929–2938, 2009.
[5] S. Bailur, "Using Stakeholder Theory to Analyze Telecenter ProjectsNo Title,” Inf. Technol. Int. Dev., vol. 3, pp. 61–80, 2007.
[6] R. Colle, R.D. & R, "Communication Centers and Developing Nations: A State of the Art Report No Title,” www.devmedia.org/documents/ Banga.htm, 1999.
[7] R. Harris, "Information and Communication Technologies for Rural Development in Asia: Methodologies for Systems Design and Evaluation,” in Greenwood Publishing Group, 2003.
[8] L. R. Daft, "Management,” in The Dryden Press, New York, vol. Fourth Edi, 1997.
[9] J. Keyes, "Knowledge Management, Business Intelligence, and Content Management: the IT Practitioners’ Guide,” Auerbach Publications: Boca Raton, USA, 2006.
[10] N. Azizah, A., & Shiratuddin, "Business Intelligence for Sustainable Competitive Advantage: Field Study of Telecommunications IndustryNo Title,” Bus. Intell. Data Warehous. (BIDW 2013), 2010.
[11] M. H, Ibrahim, A, Yasin & Zulkhairi, "Financial Sustainability Issues in Malaysia Telecentres,” Comput. Inf. Sci. J., vol. 3 no 2, no. May 2010, pp. 235–240, 2010.
[12] M. Kumar, R. and Best, "Social Impact and Diffusion of Telecenter Use: A Study from the Sustainable Access in Rural India Project,” J. Community Informatics, vol. Vol 2, 3, 2006.
[13] R. Zahurin, M. A., Huda, I., Noriadah, Rafidah., and S.O, "Rural internet centre (RIC) as a mean for bridging the digital gap in rural communities: Assessment of current situations.,” in 18th Annual Information Resources Management Association (IRMA) Conference, Vancouver, British Columbia, Canada., 2007.
[14] K. Yogeesvaran, "National Strategic Framework for Bridging the Digital Divide and the Need for Upgrading and Expanding ICT Infrastructure,” in Conference and Exhibition, MATRADE Exhibition Convention Centre, Kuala Lumpur, 2007.
[15] A. M. Norizan, A.R, & Jalaluddin, "Bridging digital divide in Malaysia: Cyber learning for the marginalized community,’ Distance Learning and the Internet e,” in Conference 2008. 19-22 November, Waseda University, Tokyo, Japan, 2008.
[16] R. Heeks, "Information Systems and Developing Countries Failure, Success, and Local Improvisations,” Inf. Soc. Jounal, vol. Vol 18, p. 102, 2002.
[17] V. King, W. R., & Sethi, "Development of Measures to Access the Extent to Which an Information Technology Application Provides Competitive Advantage” Manag. Sci. J., vol. 40(12), pp. 1601–1627, 1994.
[18] P. Negash, S., & Gray, "Business Intelligence,” Ninth Am. Inf. Syst., pp. 3190–3199., 2006.
[19] L. Adelman, S., Moss, L., & Barbusinski, "I found several definitions of BINo Title,” DM Rev. Online, vol. August 200, 2002.
[20] E. Casado, "Expanding business intelligence power with systems dynamics. In Business Intelligence in the Digital Economy: Opportunities, Limitations and Risks,” in Raisinghani, M. (Ed.), Idea Group Publishing, Hershey, 2004.
[21] M. Petrini, M., & Pozzebon, "Managing sustainability with the support of business intelligence: Integrating socio-environmental indicators and organizational context,” J. Strateg. Inf. Syst., vol. 18(2009), pp. 178–191, 2009.
[22] L. Ghoshal, "Global Strategy: An Organizing Framework” Strateg. Manag. J., vol. 8, pp. 425–440., 1987.
[23] K. M. Tyson, K. M., & Swanson, "Global Business Intelligence Processes: Executive Information Systems Approaches for Simple or Complex Organizations,” Prescott, J. E. Gibbons, P. T. (ed), no. Alexandria, VA., pp. 367–375, 1990.
[24] F. K. Chang, E., Dillon, T. S., & Hussain, "Trust reputation for service-oriented environments,” in in New York: John Wiley and Sons., 2006.
[25] W. H. Inmon, "The data warehouse and data mining” Commun. ACM 39.11, pp. 49–50, 1996.
[26] J. Kimball, R., & Caserta, "The Data Warehouse ETL Toolkit. Practical Technique for Extracting, Cleaning, Conforming and Delivering Data,” in in Wiley Publishing, Inc., Indianapolis, 2004.
[27] R. K. Yin, "Mixed Methods Research: Are the Methods Genuinely Integrated or Merely Parallel? 1” pp. 41–47, 2006.
[28] J. A. Kaplan, S., & Maxwell, "Qualitative Research Methods for Evaluating Computer Information Systems. In Evaluating Health Care Information Systems: Methods and Applications,” in Anderson J. G., Aydin C. E. & Jay S. J., Thousand Oaks, CA: SAGE, 1994, pp. 45–68.
[29] M. J. Patton, "Qualitative Evaluation and Research Methods, 2nd Edition Title,” in Newsbury Park, California: SAGE Publications, 1990.
[30] W. G. Zikmund, "Business Research Methods 6th ed,” in in Fort Worth, Orlando, Florida, USA: the Dryden Press., 2000.
[31] B. L. Berg, "Qualitative research methods for the social sciences,” in in Boston: Pearson. Vol.5, 2004.
[32] Y. S. Guba, E. G., & Lincoln, "Competing Paradigm in Qualitative Research,” in Handbook of Qualitative Research, (eds). Thousand Oaks, CA: Sage Publication Inc, 1994, pp. 105–117.
[33] R. Maykut, P., & Moorehouse, "Beginning Qualitative Research: a Philosophical and Practical Guide,” in Washington: Falmer Press., 1994.
[34] M. Magolda, "Knowing and Reasoning in College: Gender-related Patterns in Students Intellectual Development,” San Fr. Jossey-Bass., 1992.
[35] S. Bogdan, R., & Biklen, "Qualitative research for education: An introduction to theory and practice,” in Alien and Bacon, Inc, New York., 1982.
[36] E. Babbie, "The practice of social research” in Belmont, CA: Wadsworth/Thomson Learning., 2001.
[37] M. A. Miles, M. B. & Huberman, "Qualitative Data Analysis, Thousand Oaks,” in CA: SAGE, 1994.
[38] R. Barclay, D., Higgins, C., & Thompson, The Partial Least Squares (PLS) approach to causal modeling: Personal computer adoption and the use an illustration, Technology Studies. 1995, pp. 285–309.
[1] M. D. Zulkhairi., "Initiatives for Reducing Digital Gap, in a workshops series of Community Services and Knowledge Center,” in Ministry of Energy, Water and Communication, Malaysia, 2007.
[2] Whyte A, "Understanding the Role of Community Telecentres in Development A Proposed Approach to Evaluation, in Gomez, R. and Hunt, P. (Eds.) Telecentre Evaluation A Global Perspective,” Rep. an Int. Meet. Telecentre Eval. IDRC, 1999.
[3] H. Ibrahim and C. Author, "Financial Sustainability Issues in Malaysia’s Telecentres,” no. May, pp. 235–240, 2010.
[4] M. Badsar, B. A. Samah, M. A. Hassan, and N. Bin Osman, "Social Sustainability of Information and Communication Technology (ICT) Telecentres in Rural Communities in Malaysia,” vol. 5, no. 12, pp. 2929–2938, 2009.
[5] S. Bailur, "Using Stakeholder Theory to Analyze Telecenter ProjectsNo Title,” Inf. Technol. Int. Dev., vol. 3, pp. 61–80, 2007.
[6] R. Colle, R.D. & R, "Communication Centers and Developing Nations: A State of the Art Report No Title,” www.devmedia.org/documents/ Banga.htm, 1999.
[7] R. Harris, "Information and Communication Technologies for Rural Development in Asia: Methodologies for Systems Design and Evaluation,” in Greenwood Publishing Group, 2003.
[8] L. R. Daft, "Management,” in The Dryden Press, New York, vol. Fourth Edi, 1997.
[9] J. Keyes, "Knowledge Management, Business Intelligence, and Content Management: the IT Practitioners’ Guide,” Auerbach Publications: Boca Raton, USA, 2006.
[10] N. Azizah, A., & Shiratuddin, "Business Intelligence for Sustainable Competitive Advantage: Field Study of Telecommunications IndustryNo Title,” Bus. Intell. Data Warehous. (BIDW 2013), 2010.
[11] M. H, Ibrahim, A, Yasin & Zulkhairi, "Financial Sustainability Issues in Malaysia Telecentres,” Comput. Inf. Sci. J., vol. 3 no 2, no. May 2010, pp. 235–240, 2010.
[12] M. Kumar, R. and Best, "Social Impact and Diffusion of Telecenter Use: A Study from the Sustainable Access in Rural India Project,” J. Community Informatics, vol. Vol 2, 3, 2006.
[13] R. Zahurin, M. A., Huda, I., Noriadah, Rafidah., and S.O, "Rural internet centre (RIC) as a mean for bridging the digital gap in rural communities: Assessment of current situations.,” in 18th Annual Information Resources Management Association (IRMA) Conference, Vancouver, British Columbia, Canada., 2007.
[14] K. Yogeesvaran, "National Strategic Framework for Bridging the Digital Divide and the Need for Upgrading and Expanding ICT Infrastructure,” in Conference and Exhibition, MATRADE Exhibition Convention Centre, Kuala Lumpur, 2007.
[15] A. M. Norizan, A.R, & Jalaluddin, "Bridging digital divide in Malaysia: Cyber learning for the marginalized community,’ Distance Learning and the Internet e,” in Conference 2008. 19-22 November, Waseda University, Tokyo, Japan, 2008.
[16] R. Heeks, "Information Systems and Developing Countries Failure, Success, and Local Improvisations,” Inf. Soc. Jounal, vol. Vol 18, p. 102, 2002.
[17] V. King, W. R., & Sethi, "Development of Measures to Access the Extent to Which an Information Technology Application Provides Competitive Advantage” Manag. Sci. J., vol. 40(12), pp. 1601–1627, 1994.
[18] P. Negash, S., & Gray, "Business Intelligence,” Ninth Am. Inf. Syst., pp. 3190–3199., 2006.
[19] L. Adelman, S., Moss, L., & Barbusinski, "I found several definitions of BINo Title,” DM Rev. Online, vol. August 200, 2002.
[20] E. Casado, "Expanding business intelligence power with systems dynamics. In Business Intelligence in the Digital Economy: Opportunities, Limitations and Risks,” in Raisinghani, M. (Ed.), Idea Group Publishing, Hershey, 2004.
[21] M. Petrini, M., & Pozzebon, "Managing sustainability with the support of business intelligence: Integrating socio-environmental indicators and organizational context,” J. Strateg. Inf. Syst., vol. 18(2009), pp. 178–191, 2009.
[22] L. Ghoshal, "Global Strategy: An Organizing Framework” Strateg. Manag. J., vol. 8, pp. 425–440., 1987.
[23] K. M. Tyson, K. M., & Swanson, "Global Business Intelligence Processes: Executive Information Systems Approaches for Simple or Complex Organizations,” Prescott, J. E. Gibbons, P. T. (ed), no. Alexandria, VA., pp. 367–375, 1990.
[24] F. K. Chang, E., Dillon, T. S., & Hussain, "Trust reputation for service-oriented environments,” in in New York: John Wiley and Sons., 2006.
[25] W. H. Inmon, "The data warehouse and data mining” Commun. ACM 39.11, pp. 49–50, 1996.
[26] J. Kimball, R., & Caserta, "The Data Warehouse ETL Toolkit. Practical Technique for Extracting, Cleaning, Conforming and Delivering Data,” in in Wiley Publishing, Inc., Indianapolis, 2004.
[27] R. K. Yin, "Mixed Methods Research: Are the Methods Genuinely Integrated or Merely Parallel? 1” pp. 41–47, 2006.
[28] J. A. Kaplan, S., & Maxwell, "Qualitative Research Methods for Evaluating Computer Information Systems. In Evaluating Health Care Information Systems: Methods and Applications,” in Anderson J. G., Aydin C. E. & Jay S. J., Thousand Oaks, CA: SAGE, 1994, pp. 45–68.
[29] M. J. Patton, "Qualitative Evaluation and Research Methods, 2nd Edition Title,” in Newsbury Park, California: SAGE Publications, 1990.
[30] W. G. Zikmund, "Business Research Methods 6th ed,” in in Fort Worth, Orlando, Florida, USA: the Dryden Press., 2000.
[31] B. L. Berg, "Qualitative research methods for the social sciences,” in in Boston: Pearson. Vol.5, 2004.
[32] Y. S. Guba, E. G., & Lincoln, "Competing Paradigm in Qualitative Research,” in Handbook of Qualitative Research, (eds). Thousand Oaks, CA: Sage Publication Inc, 1994, pp. 105–117.
[33] R. Maykut, P., & Moorehouse, "Beginning Qualitative Research: a Philosophical and Practical Guide,” in Washington: Falmer Press., 1994.
[34] M. Magolda, "Knowing and Reasoning in College: Gender-related Patterns in Students Intellectual Development,” San Fr. Jossey-Bass., 1992.
[35] S. Bogdan, R., & Biklen, "Qualitative research for education: An introduction to theory and practice,” in Alien and Bacon, Inc, New York., 1982.
[36] E. Babbie, "The practice of social research” in Belmont, CA: Wadsworth/Thomson Learning., 2001.
[37] M. A. Miles, M. B. & Huberman, "Qualitative Data Analysis, Thousand Oaks,” in CA: SAGE, 1994.
[38] R. Barclay, D., Higgins, C., & Thompson, The Partial Least Squares (PLS) approach to causal modeling: Personal computer adoption and the use an illustration, Technology Studies. 1995, pp. 285–309.
@article{"International Journal of Business, Human and Social Sciences:65944", author = "Razak Rahmat and Azizah Ahmad and Rafidah Razak and Roshidi Din and Azizi Abas", title = "Sustainability Model for Rural Telecenter Using Business Intelligence Technique", abstract = "Telecenter is a place where communities can access computers, the Internet, and other digital technologies to enable them to gather information, create, learn, and communicate with others. However, previous studies found that sustainability issues related to economic, political and institutional, social and technology is one of the major problem faced by the telecenter. Based on that problem this research is planning to design a possible solution on rural telecenters sustainability with the support of business intelligence (BI). The empirical study will be conducted through qualitative and quantitative method including interviews and observations with a range of stakeholders including ministry officers, telecenters managers and operators. Result from the data collection will be analyzed using causal modeling approach of SEM SmartPLS for the validity. The expected finding from this research is the Business Intelligent Requirement Model as a guild for sustainability of the rural telecenters.
", keywords = "Rural ICT Telecenter (RICTT), Business Intelligence, Sustainability, Requirement Analysis Modal.", volume = "7", number = "12", pages = "3209-6", }
