Simulation Games in Business Process Management Education
Business process management (BPM) has become
widely accepted within business community as a means for
improving business performance. However, it is of the highest
importance to incorporate BPM as part of the curriculum at the
university level education in order to achieve the appropriate
acceptance of the method. Goal of the paper is to determine the
current state of education in business process management (BPM) at
the Croatian universities and abroad. It investigates the applied forms
of instruction and teaching methods and gives several proposals for
BPM courses improvement. Since majority of undergraduate and
postgraduate students have limited understanding of business
processes and lack of any practical experience, there is a need for
introducing new teaching approaches. Therefore, we offer some
suggestions for further improvement, among which the introduction
of simulation games environment in BPM education is strongly
recommended.
[1] Sidrova, and O. Isik, "Business process research: a cross-disciplinary
research", Business Process Management Journal, Vol. 16, No. 4,
2010, pp 566-597.
[2] P. Harmon, and C. Wolf, "The State of Business Process Management -
2010", BPTrends, http://www.bptrends.com/surveys_landing.cfm
[3] R. Seethamraju, "Business Process Management - A Missing Link in
Business Education", AMCIS 2010 Proceedings, Paper 243,
http://aisel.aisnet.org/amcis2010/243 .
[4] R. Jain, A. Gunasekaran, and A. Chandrasekaran, "Evolving role of
business process reengineering: a perspective of employers", Industrial
and Commercial Training, Vol. 41, No. 7, 2009, pp. 382-390.
[5] R. Jain, and A. Chandrasekaran, "Benchmarking the redesign of
business process reengineering curriculum - A continuous process
improvement (CPI)", Bencmarking: An International Journal, Vol. 17,
No. 1, 2010, pp. 77-94.
[6] J.P.P. Ravesteyn, and J.M. Versendaal, "Design and Implementation of
Business Process Management Curriculum: A Case in Dutch Higher
Education", (N. Reynolds & M. Turcsanyi-Szabo, Eds.), Key
Competencies in the Knowledge Society, IFIP Advances in Information
and Communication Technology, 2010, pp. 310-321.
[7] Z. Tucekova, and D. Tucek, "Knowledge Services in Business Process
Management: A New Way for Increasing Productivity?", WSEAS
Transactions on Communications, Issue 10, Vol. 9, October 2010, pp.
658-668.
[8] V. Bosilj Vuksic, Z. Pozgaj, and I. Polasek, I, "Business Process
Management Education in Croatian Universities", Paper accepted for
presentation at the 6th International Conference - An Enterprise
Odyssey: Corporate governance and public policy ÔÇö path to
sustainable future, June 13-16, 2012, Sibenik, Croatia.
[9] F. Belfo, "Business Process Management in the Computer Games
Industry, Business", Technological and Social Dimensions of Computer
Games: Multidisciplinary Developments, IGI Global, 2010.
[10] Jeyaraj, "Business Process Elicitation, Modeling, and Reengineering:
Teaching and Learning with Simulated Environments", Journal of
Information Systems Education, Vol. 21, No. 2, 2010, pp. 253-264.
[11] S. Roodt, and P. Joubert, "Evaluating Serious Games in Higher
Education: A Theory-based Evaluation of IBMs Innov8", Proceedings
of the 3rd European Conference on Games-based learning, Academic
Publishing Limited, 2009, pp. 332-338.
[12] IBM, "INNOV8 2.0 Full Academic Edition", 2012, https://www-
01.ibm.com/software/solutions/soa/innov8/
[13] Y. Lin, and Y. Tu, "The values of college students in business
simulation game: A means-end chain approach", Computers &
Education, Vol. 58, No. 4, 2012, pp. 1160-1170.
[14] R. Kumar, and R. Lightner, "Games as an interactive classroom
technique: perceptions of corporate trainers, college instructors, and
students", International Journal of Teaching and Learning in Higher
Education, Vol. 19, No.1, 2007, pp. 53-63.
[15] IBM News Room, "IBM Introduces Video Game to Help University
Students Develop Business Skills", 2007, http://www-
03.ibm.com/press/us/en/pressrelease/22549.wss
[16] L. Dawes, and T. Dumbleton, "Computer games in education findings
report". Conventry: BeCTA, 2001.
[17] S. de Freitas, and M. Oliver, "How can exploratory learning with games
and simulations within the curriculum be most effectively evaluated",
Computers & Education, Vol. 46, No. 3, 2006, pp. 249-264.
[1] Sidrova, and O. Isik, "Business process research: a cross-disciplinary
research", Business Process Management Journal, Vol. 16, No. 4,
2010, pp 566-597.
[2] P. Harmon, and C. Wolf, "The State of Business Process Management -
2010", BPTrends, http://www.bptrends.com/surveys_landing.cfm
[3] R. Seethamraju, "Business Process Management - A Missing Link in
Business Education", AMCIS 2010 Proceedings, Paper 243,
http://aisel.aisnet.org/amcis2010/243 .
[4] R. Jain, A. Gunasekaran, and A. Chandrasekaran, "Evolving role of
business process reengineering: a perspective of employers", Industrial
and Commercial Training, Vol. 41, No. 7, 2009, pp. 382-390.
[5] R. Jain, and A. Chandrasekaran, "Benchmarking the redesign of
business process reengineering curriculum - A continuous process
improvement (CPI)", Bencmarking: An International Journal, Vol. 17,
No. 1, 2010, pp. 77-94.
[6] J.P.P. Ravesteyn, and J.M. Versendaal, "Design and Implementation of
Business Process Management Curriculum: A Case in Dutch Higher
Education", (N. Reynolds & M. Turcsanyi-Szabo, Eds.), Key
Competencies in the Knowledge Society, IFIP Advances in Information
and Communication Technology, 2010, pp. 310-321.
[7] Z. Tucekova, and D. Tucek, "Knowledge Services in Business Process
Management: A New Way for Increasing Productivity?", WSEAS
Transactions on Communications, Issue 10, Vol. 9, October 2010, pp.
658-668.
[8] V. Bosilj Vuksic, Z. Pozgaj, and I. Polasek, I, "Business Process
Management Education in Croatian Universities", Paper accepted for
presentation at the 6th International Conference - An Enterprise
Odyssey: Corporate governance and public policy ÔÇö path to
sustainable future, June 13-16, 2012, Sibenik, Croatia.
[9] F. Belfo, "Business Process Management in the Computer Games
Industry, Business", Technological and Social Dimensions of Computer
Games: Multidisciplinary Developments, IGI Global, 2010.
[10] Jeyaraj, "Business Process Elicitation, Modeling, and Reengineering:
Teaching and Learning with Simulated Environments", Journal of
Information Systems Education, Vol. 21, No. 2, 2010, pp. 253-264.
[11] S. Roodt, and P. Joubert, "Evaluating Serious Games in Higher
Education: A Theory-based Evaluation of IBMs Innov8", Proceedings
of the 3rd European Conference on Games-based learning, Academic
Publishing Limited, 2009, pp. 332-338.
[12] IBM, "INNOV8 2.0 Full Academic Edition", 2012, https://www-
01.ibm.com/software/solutions/soa/innov8/
[13] Y. Lin, and Y. Tu, "The values of college students in business
simulation game: A means-end chain approach", Computers &
Education, Vol. 58, No. 4, 2012, pp. 1160-1170.
[14] R. Kumar, and R. Lightner, "Games as an interactive classroom
technique: perceptions of corporate trainers, college instructors, and
students", International Journal of Teaching and Learning in Higher
Education, Vol. 19, No.1, 2007, pp. 53-63.
[15] IBM News Room, "IBM Introduces Video Game to Help University
Students Develop Business Skills", 2007, http://www-
03.ibm.com/press/us/en/pressrelease/22549.wss
[16] L. Dawes, and T. Dumbleton, "Computer games in education findings
report". Conventry: BeCTA, 2001.
[17] S. de Freitas, and M. Oliver, "How can exploratory learning with games
and simulations within the curriculum be most effectively evaluated",
Computers & Education, Vol. 46, No. 3, 2006, pp. 249-264.
@article{"International Journal of Business, Human and Social Sciences:51099", author = "Vesna Bosilj Vuksic and Mirjana Pejic Bach", title = "Simulation Games in Business Process Management Education", abstract = "Business process management (BPM) has become
widely accepted within business community as a means for
improving business performance. However, it is of the highest
importance to incorporate BPM as part of the curriculum at the
university level education in order to achieve the appropriate
acceptance of the method. Goal of the paper is to determine the
current state of education in business process management (BPM) at
the Croatian universities and abroad. It investigates the applied forms
of instruction and teaching methods and gives several proposals for
BPM courses improvement. Since majority of undergraduate and
postgraduate students have limited understanding of business
processes and lack of any practical experience, there is a need for
introducing new teaching approaches. Therefore, we offer some
suggestions for further improvement, among which the introduction
of simulation games environment in BPM education is strongly
recommended.", keywords = "business process management, simulation games,
education", volume = "6", number = "9", pages = "2350-6", }
