Semantic Web as an Enabling Technology for Better e-Services Addoption
E-services have significantly changed the way of
doing business in recent years. We can, however, observe poor use of
these services. There is a large gap between supply and actual eservices
usage. This is why we started a project to provide an
environment that will encourage the use of e-services. We believe
that only providing e-service does not automatically mean consumers
would use them. This paper shows the origins of our project and its
current position. We discuss the decision of using semantic web
technologies and their potential to improve e-services usage. We also
present current knowledge base and its real-world classification. In the paper, we discuss further work to be done in the project. Current
state of the project is promising.
[1] I2010 Report | EUROPA,
http://ec.europa.eu/information_society/eeurope/i2010.
[2] B. Šumak, G. Polančič, M. Heričko, "Towards an e-service knowledge
system for improving the quality and adoption of e-services", Enablement: facilitating an open, effective and representative esociety:
conference proceedings, Kranj, pp. 638-653, 2009.
[3] Arendsen et. al., "Adoption of High Impact Governmental eServices: Seduce or Enforce?", EGOV 2008, LNCS 5184, pp. 73-84, 2008.
[4] Wang et. al., "Representation and Discovery of Intelligent EServices", Intelligence (SCI) 37, pp. 233-252, 2007.
[5] ShanÔÇÉLiang et. al., "A Hybrid Web Service Selection Approach Based
on Singular Vector Decomposition", Services - I, 2009 World Conference, pp.724-731, 2009.
[6] J. Xiaogang, "Research on Web Service Discovery Based on Domain
Ontology", Computer Science and Information Technology, pp.65-68, 2009.
[7] T.R. Gruber, "Towards Principles for the Design of Ontologies used for
Knowledge Sharing", International Workshop on Formal Ontology,
Padova, Italy, 1993.
[8] W3C, "Semantic Web", http://www.w3.org/2001/sw/.
[1] I2010 Report | EUROPA,
http://ec.europa.eu/information_society/eeurope/i2010.
[2] B. Šumak, G. Polančič, M. Heričko, "Towards an e-service knowledge
system for improving the quality and adoption of e-services", Enablement: facilitating an open, effective and representative esociety:
conference proceedings, Kranj, pp. 638-653, 2009.
[3] Arendsen et. al., "Adoption of High Impact Governmental eServices: Seduce or Enforce?", EGOV 2008, LNCS 5184, pp. 73-84, 2008.
[4] Wang et. al., "Representation and Discovery of Intelligent EServices", Intelligence (SCI) 37, pp. 233-252, 2007.
[5] ShanÔÇÉLiang et. al., "A Hybrid Web Service Selection Approach Based
on Singular Vector Decomposition", Services - I, 2009 World Conference, pp.724-731, 2009.
[6] J. Xiaogang, "Research on Web Service Discovery Based on Domain
Ontology", Computer Science and Information Technology, pp.65-68, 2009.
[7] T.R. Gruber, "Towards Principles for the Design of Ontologies used for
Knowledge Sharing", International Workshop on Formal Ontology,
Padova, Italy, 1993.
[8] W3C, "Semantic Web", http://www.w3.org/2001/sw/.
@article{"International Journal of Information, Control and Computer Sciences:62637", author = "Luka Pavlič and Marjan Heričko", title = "Semantic Web as an Enabling Technology for Better e-Services Addoption", abstract = "E-services have significantly changed the way of
doing business in recent years. We can, however, observe poor use of
these services. There is a large gap between supply and actual eservices
usage. This is why we started a project to provide an
environment that will encourage the use of e-services. We believe
that only providing e-service does not automatically mean consumers
would use them. This paper shows the origins of our project and its
current position. We discuss the decision of using semantic web
technologies and their potential to improve e-services usage. We also
present current knowledge base and its real-world classification. In the paper, we discuss further work to be done in the project. Current
state of the project is promising.", keywords = "E-Services, E-Services Repository, Ontologies, Semantic Web", volume = "6", number = "1", pages = "114-4", }