Process Modeling and Problem Solving: Connecting Two Worlds by BPMN

Business Processes (BPs) are the key instrument to
understand how companies operate at an organizational level, taking
an as-is view of the workflow, and how to address their issues by
identifying a to-be model. In last year’s, the BP Model and Notation
(BPMN) has become a de-facto standard for modeling processes.
However, this standard does not incorporate explicitly the Problem-
Solving (PS) knowledge in the Process Modeling (PM) results. Thus,
such knowledge cannot be shared or reused. To narrow this gap is
today a challenging research area. In this paper we present a
framework able to capture the PS knowledge and to improve a
workflow. This framework extends the BPMN specification by
incorporating new general-purpose elements. A pilot scenario is also
presented and discussed.

• Gionata Carmignani
• Mario G. C. A. Cimino
• Franco Failli

• Business Process Management
• BPMN
• Problem Solving
• Process mapping.

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