The Romanian government has been making
significant attempts to make its services and information available on
the Internet. According to the UN e-government survey conducted in
2008, Romania comes under mid range countries by utilization of egovernment
(percent of utilization 41%). Romania-s national portal
www.e-guvernare.ro aims at progressively making all services and
information accessible through the portal. However, the success of
these efforts depends, to a great extent, on how well the targeted
users for such services, citizens in general, make use of them. For
this reason, the purpose of the presented study was to identify what
factors could affect the citizens' adoption of e-government services.
The study is an extension of the Technology Acceptance Model. The
proposed model was validated using data collected from 481 citizens.
The results provided substantial support for all proposed hypotheses
and showed the significance of the extended constructs.
[1] Ajzen, I and Fishbein, M.- "Understanding Attitudes and Predicting
Social Behaviour", Prentice-Hall, Englewood Cliffs, 1980.
[2] Ajzen, I. - "The Theory of Planned Behaviour", Organisation Behaviour
and Human Decision Processes, 1991, Vol. 50, Dec 2, pp 179-211.
[3] Benbasat I., Zmud R. W. - "Empirical research in information systems:
the practice of relevance", MIS Quarterly,1999, no. 23, pp. 3-17.
[4] Carter, L., Belanger F. - "Diffusion of innovation & citizen adoption of
e-government", The Fifth International Conference on Electronic
Commerce (ICECR-5), Pittsburg, PA, 2003, pp.57-63.
[5] Carter, L., Belanger F.,-"The utilization of e-government services:
citizen trust, innovation and acceptance factors" Information Systems
Journal, (15:1), 2005, pp.5-25.
[6] Choudrie J., Dwivedi Y.K. - "A Survey of Citizens- Awareness and
Adoption of E-Government Initiatives, the ÔÇÿGovernment Gateway-: A
United Kingdom Perspective", In the proceedings of the E-Gov. 2005
workshop, Brunel University, London, UK
[7] Davis F.: - "Perceived Usefulness, Perceived Ease of Use, and User
Acceptance of Information Technology", MIS Quarterly, Vol. 13, 1989,
pp. 318-341
[8] Dimitrova, D.V., Chen Y.C.,- "Profiling the adopters of e-government
information and services: the influence of psychological characteristics,
civic mindedness, and information channels", Social Science Computer
Review, (24:2), 2006, pp.172-188.
[9] Hu P. J., Chau P. Y. K., Sheng O. R. L., Tam Y. K. - "Examining the
technology acceptance model using physician acceptance of
telemedicine technology", Journal of Management Information Systems,
1999, no. 16, pp. 91-112.
[10] Lee, J., Cho, H., Gay, G., Davidson, B. & Ingraffea, A., - Technology
Acceptance and Social Networking in Distance Learning. Educational
Technology & Society, 2003, 6(2), 50-61
[11] Mahajan, V., Muller, E., Bass, F - "New product diffusion models in
marketing: A Review and Directions for Research", Journal of
Marketing, January 1990, Vol. 54. pp. 1 - 26.
[12] Nunnaly, J. - "Psychometric theory", New York: McGraw-Hill, 1978
[13] Phang, C. W., Li Y., Sutanto J., Kankanhalli A. - "Senior citizens
adoption of e-government: in quest of the antecedents of perceived
usefulness" 38th Hawaii International Conference on System Sciences,
2005.
[14] Rogers, E M - "Diffusion of innovations: 4th edition", 1995, New York:
Free Press, 518pp
[15] Serenko, A., & Bontis, N. - "A Model of User Adoption of Mobile
Portals", Journal of Electronic Commerce, 4, 1, 69-98, 2004
[16] Townsend, A.M. - "Life in the real - mobile telephones and urban
metabolism", Journal of Urban Technology, 2000, no. 7, 85-104.
[17] United Nation - "United Nations e-Government Survey 2008 - From
e-Government to Connected Governance", New York, 2008
[18] Venkatesh, V., Morris M., Davis G., Davis F. - "User Acceptance of
Information Technology: Toward a Unified View", MIS Quarterly, Vol.
27, 2003, pp. 425-479
[19] Vigayan, P., Perumal, V., and Shanmugam, B. 2005 - "Multimedia Bank
and Technology Acceptance Theories", Journal of Internet Banking and
Commerce, vol. 10. no.1
[20] Wangpipatwong S., Chutimaskul W. and.Papasratorn B. A Pilot Study
of Factors Affecting the Adoption of Thai eGovernment Websites.
Proceedings of the International Workshop on Applied Information
Technology 2005, Bangkok, Thailand, pp. 15-21, November 25-26,
2005.
[1] Ajzen, I and Fishbein, M.- "Understanding Attitudes and Predicting
Social Behaviour", Prentice-Hall, Englewood Cliffs, 1980.
[2] Ajzen, I. - "The Theory of Planned Behaviour", Organisation Behaviour
and Human Decision Processes, 1991, Vol. 50, Dec 2, pp 179-211.
[3] Benbasat I., Zmud R. W. - "Empirical research in information systems:
the practice of relevance", MIS Quarterly,1999, no. 23, pp. 3-17.
[4] Carter, L., Belanger F. - "Diffusion of innovation & citizen adoption of
e-government", The Fifth International Conference on Electronic
Commerce (ICECR-5), Pittsburg, PA, 2003, pp.57-63.
[5] Carter, L., Belanger F.,-"The utilization of e-government services:
citizen trust, innovation and acceptance factors" Information Systems
Journal, (15:1), 2005, pp.5-25.
[6] Choudrie J., Dwivedi Y.K. - "A Survey of Citizens- Awareness and
Adoption of E-Government Initiatives, the ÔÇÿGovernment Gateway-: A
United Kingdom Perspective", In the proceedings of the E-Gov. 2005
workshop, Brunel University, London, UK
[7] Davis F.: - "Perceived Usefulness, Perceived Ease of Use, and User
Acceptance of Information Technology", MIS Quarterly, Vol. 13, 1989,
pp. 318-341
[8] Dimitrova, D.V., Chen Y.C.,- "Profiling the adopters of e-government
information and services: the influence of psychological characteristics,
civic mindedness, and information channels", Social Science Computer
Review, (24:2), 2006, pp.172-188.
[9] Hu P. J., Chau P. Y. K., Sheng O. R. L., Tam Y. K. - "Examining the
technology acceptance model using physician acceptance of
telemedicine technology", Journal of Management Information Systems,
1999, no. 16, pp. 91-112.
[10] Lee, J., Cho, H., Gay, G., Davidson, B. & Ingraffea, A., - Technology
Acceptance and Social Networking in Distance Learning. Educational
Technology & Society, 2003, 6(2), 50-61
[11] Mahajan, V., Muller, E., Bass, F - "New product diffusion models in
marketing: A Review and Directions for Research", Journal of
Marketing, January 1990, Vol. 54. pp. 1 - 26.
[12] Nunnaly, J. - "Psychometric theory", New York: McGraw-Hill, 1978
[13] Phang, C. W., Li Y., Sutanto J., Kankanhalli A. - "Senior citizens
adoption of e-government: in quest of the antecedents of perceived
usefulness" 38th Hawaii International Conference on System Sciences,
2005.
[14] Rogers, E M - "Diffusion of innovations: 4th edition", 1995, New York:
Free Press, 518pp
[15] Serenko, A., & Bontis, N. - "A Model of User Adoption of Mobile
Portals", Journal of Electronic Commerce, 4, 1, 69-98, 2004
[16] Townsend, A.M. - "Life in the real - mobile telephones and urban
metabolism", Journal of Urban Technology, 2000, no. 7, 85-104.
[17] United Nation - "United Nations e-Government Survey 2008 - From
e-Government to Connected Governance", New York, 2008
[18] Venkatesh, V., Morris M., Davis G., Davis F. - "User Acceptance of
Information Technology: Toward a Unified View", MIS Quarterly, Vol.
27, 2003, pp. 425-479
[19] Vigayan, P., Perumal, V., and Shanmugam, B. 2005 - "Multimedia Bank
and Technology Acceptance Theories", Journal of Internet Banking and
Commerce, vol. 10. no.1
[20] Wangpipatwong S., Chutimaskul W. and.Papasratorn B. A Pilot Study
of Factors Affecting the Adoption of Thai eGovernment Websites.
Proceedings of the International Workshop on Applied Information
Technology 2005, Bangkok, Thailand, pp. 15-21, November 25-26,
2005.
@article{"International Journal of Business, Human and Social Sciences:64355", author = "Sofia Elena Colesca and Dobrica Liliana", title = "E-government Adoption in Romania", abstract = "The Romanian government has been making
significant attempts to make its services and information available on
the Internet. According to the UN e-government survey conducted in
2008, Romania comes under mid range countries by utilization of egovernment
(percent of utilization 41%). Romania-s national portal
www.e-guvernare.ro aims at progressively making all services and
information accessible through the portal. However, the success of
these efforts depends, to a great extent, on how well the targeted
users for such services, citizens in general, make use of them. For
this reason, the purpose of the presented study was to identify what
factors could affect the citizens' adoption of e-government services.
The study is an extension of the Technology Acceptance Model. The
proposed model was validated using data collected from 481 citizens.
The results provided substantial support for all proposed hypotheses
and showed the significance of the extended constructs.", keywords = "e-government, citizen's adoption, TechnologyAcceptance model.", volume = "2", number = "6", pages = "688-5", }
