Adopting Collaborative Business Processes to Prevent the Loss of Information in Public Administration Organisations
Recently, the use of web 2.0 tools has increased in
companies and public administration organisations. This
phenomenon, known as "Enterprise 2.0", has, de facto, modified
common organisational and operative practices. This has led
“knowledge workers” to change their working practices through the
use of Web 2.0 communication tools. Unfortunately, these tools have
not been integrated with existing enterprise information systems, a
situation that could potentially lead to a loss of information. This is
an important problem in an organisational context, because
knowledge of information exchanged within the organisation is
needed to increase the efficiency and competitiveness of the
organisation. In this article we demonstrate that it is possible to
capture this knowledge using collaboration processes, which are
processes of abstraction created in accordance with design patterns
and applied to new organisational operative practices.
[1] McAfee, A. P.: Enterprise 2.0: The Dawn of Emergent Collaboration,
MIT Sloan management review, Vol. 47, 2006, No. 4, pp. 21-28.
[2] Cook, N.: Enterprise 2.0: How Social Software will change the future of
work. Gower Publisher, London, 2008.
[3] Drucker, P. F.: Landmarks of Tomorrow. Harper, New York, 1959.
[4] Newman, A. C., Thomas, J. G.: Enterprise 2.0 Implementation. McGraw
Hill, New York, 2009.
[5] Briggs, R. O., De Vendre, G. J., Nunamaker, J.: Collaboration
Engineering with ThinkLets to Pursue Sustained Success with Group
Support Systems. Journal of Management Information Systems, Vol. 19,
2003, No. 4, pp. 31–64.
[6] Kelemen, J.: From knowledge workers to knowledge managing systems:
An exercise in transferring experience with knowledge-based systems
into knowledge management. In: Proceedings of the Intelligent
Engineering Systems, INES 2009, Barbados, April 2009.
[7] Ackerman, M. S.: The intellectual challenge of CSCW: The gap between
social requirements and technical feasibility. Human Computer
Interaction, Vol. 15, No. 2, 2000, pp. 179–203.
[8] Vico, R. M.: Perspective on and problems with computer-mediated
teamwork: Current groupware issues assumptions. The Journal of
Computer Documentation, Vol. 22, 1998, pp. 3–22.
[9] Indulska, M., Chong, S., Bandara, W., Sadiq, S., Rosemann, M.: Major
Issues in Business Process Management: An Australian Perspective. In:
Australasian Association for Information Systems, Proceedings of,
Proceedings of the 17th Australian Conference on Information Systems,
ACIS 2006, Australia, December 2006, pp. 2–11.
[10] Bandara, W., Gable, G. G., Rosemann, M.: Factors and measures of
business process modeling: Model building through a multiple case
study. European Journal of Information Systems, Vol. 14, 2005, No. 4,
pp. 347-360.
[11] Fowler, M.: Analysis Patterns: Reusable Object Models. Addison
Wesley, Reading, MA, US, 1997.
[12] Ambler, S.: Reuse patterns and antipatterns. Software Development
magazine, 2000.
[13] Russel, N., ter Hofstede, A. H. M., van der Aalst, W. M. P., Mulyar, N.:
Workflow Contro-Flow Patterns. Available at:
http://www.BPMCenter.org/, 2006.
[14] Kindrick, J.: Enterprise Architecture based on Design Primitives and
Patterns-business transformation agency. Available at:
http://www.bta.mil/, 2009.
[15] Remus, U. (2012). Exploring the Dynamics behind Knowledge
Management Challenges—An Enterprise Resource Planning Case
Study. Information Systems Management, 29(3), 188-200.
[16] Hall, H., & Goody, M. (2007). KM, culture and compromise:
interventions to promote knowledge sharing supported by technology in
corporate environments. Journal of Information Science, 33(2), 181-188.
doi: 10.1177/0165551506070708
[17] Davenport, T. H. (2005). Thinking for a living: How to get better
performances and results from knowledge workers: Harvard Business
Press. ISBN 1591394236, DOI 10.1002/hrdq.1221
[18] Andriole, S. J. (2010). Business impact of Web 2.0 technologies.
Communications of the ACM, 53(12), 67-79. doi:
10.1145/1859204.1859225
[19] McAfee, A. P. (2006). Enterprise 2.0: The dawn of emergent
collaboration. Management of Technology and Innovation, 47(3), 21-28.
[20] Jennings, B., & Finkelstein, A. (2010). Micro Workflow Gestural
Analysis: Representation in Social Business Processes. In S. Rinderle-
Ma, S. Sadiq, & F. Leymann (Eds.), Business Process Management
Workshops SE - 26 (Vol. 43, pp. 278–290). Springer Berlin Heidelberg.
doi:10.1007/978-3-642-12186-9_26
[21] Stephenson, C., Bandara, W., (2007) "Enhancing Best Practice in Public
Health: Using Process Patterns for Business Process Management”, in
proceedings of the European Conference on Information Systems (ECIS
2007), June 7-9, St. Gallen, Switzerland.
[22] Cook, N. (2008). Enterprise 2.0: How social software will change the
future of work: Ashgate Publishing Company. P:180 ISBN:0566088002
[23] Sari, B., Loeh, H., & Katzy, B. R. (2010). Emerging Collaboration
Routines in Knowledge-Intensive Work Processes: Insights from Three
Case Studies. International Journal of e-Collaboration (IJeC), 6(1), 33-
52. doi: 10.4018/jec.2010091103
[24] Harrison-Broninski, K. (2005). Human Interactions: The Heart And Soul
Of Business Process Management (p. 304). Meghan Kiffer Pr. ISBN:
978-0929652443
[25] Gschwind, T., Koehler, J., & Wong, J. (2008). Applying Patterns during
Business Process Modeling. In M. Dumas, M. Reichert & M.-C. Shan
(Eds.), Business Process Management (Vol. 5240, pp. 4-19): Springer
Berlin Heidelberg.
[26] Van Der Aalst, W. M. P., Ter Hofstede, A. H. M., Kiepuszewski, B., &
Barros, A. P. (2003). Workflow Patterns. Distributed Parallel Databases,
14(1), 5-51. doi: 10.1023/a:1022883727209
[27] Desai, N., Chopra, A. K., & Singh, M. P. (2009). Amoeba: A
methodology for modeling and evolving cross-organizational business
processes. ACM Transactions on Software Engineering and
Methodology (TOSEM), 19(2), 1-45. doi: 10.1145/1571629.1571632
[28] Mitra, A., & Gupta, A. (2005). Agile Systems With Reusable Patterns of
Business Knowledge: A Component-Based Approach. Artech House,
Inc. ISBN: 1580539882.
[29] Barchetti, U., Capodieci, A., Guido, A. L., & Mainetti, L. (2011).
Modelling Collaboration Processes Through Design Patterns.
Computing and Informatics, 30(1), 113-135.
[30] Barchetti, U., Capodieci, A., Guido, A. L., & Mainetti, L. (2012a).
Collaborative Process Management for the Networked Enterprise: A
Case Study. Paper presented at the 26th International Conference on
Advanced Information Networking and Applications Workshops
(WAINA '12).
[31] Barchetti, U., Capodieci, A., Guido, A. L., & Mainetti, L. (2012b).
Information Systems for Knowledge Workers: The Kpeople Enterprise
2.0 Tool. In X. S. Wang, I. Cruz, A. Delis & G. Huang (Eds.), Web
Information Systems Engineering - WISE 2012 (Vol. LNCS 7651, pp.
804-807). Berlin Heidelberg: Springer
[32] Di Blas, N., Bucciero, A., Mainetti, L., & Paolini, P. (2012). Multi-User
Virtual Environments for Learning: Experience and Technology Design.
IEEE Transactions on Learning Technologies, 5(4), 349-365
[1] McAfee, A. P.: Enterprise 2.0: The Dawn of Emergent Collaboration,
MIT Sloan management review, Vol. 47, 2006, No. 4, pp. 21-28.
[2] Cook, N.: Enterprise 2.0: How Social Software will change the future of
work. Gower Publisher, London, 2008.
[3] Drucker, P. F.: Landmarks of Tomorrow. Harper, New York, 1959.
[4] Newman, A. C., Thomas, J. G.: Enterprise 2.0 Implementation. McGraw
Hill, New York, 2009.
[5] Briggs, R. O., De Vendre, G. J., Nunamaker, J.: Collaboration
Engineering with ThinkLets to Pursue Sustained Success with Group
Support Systems. Journal of Management Information Systems, Vol. 19,
2003, No. 4, pp. 31–64.
[6] Kelemen, J.: From knowledge workers to knowledge managing systems:
An exercise in transferring experience with knowledge-based systems
into knowledge management. In: Proceedings of the Intelligent
Engineering Systems, INES 2009, Barbados, April 2009.
[7] Ackerman, M. S.: The intellectual challenge of CSCW: The gap between
social requirements and technical feasibility. Human Computer
Interaction, Vol. 15, No. 2, 2000, pp. 179–203.
[8] Vico, R. M.: Perspective on and problems with computer-mediated
teamwork: Current groupware issues assumptions. The Journal of
Computer Documentation, Vol. 22, 1998, pp. 3–22.
[9] Indulska, M., Chong, S., Bandara, W., Sadiq, S., Rosemann, M.: Major
Issues in Business Process Management: An Australian Perspective. In:
Australasian Association for Information Systems, Proceedings of,
Proceedings of the 17th Australian Conference on Information Systems,
ACIS 2006, Australia, December 2006, pp. 2–11.
[10] Bandara, W., Gable, G. G., Rosemann, M.: Factors and measures of
business process modeling: Model building through a multiple case
study. European Journal of Information Systems, Vol. 14, 2005, No. 4,
pp. 347-360.
[11] Fowler, M.: Analysis Patterns: Reusable Object Models. Addison
Wesley, Reading, MA, US, 1997.
[12] Ambler, S.: Reuse patterns and antipatterns. Software Development
magazine, 2000.
[13] Russel, N., ter Hofstede, A. H. M., van der Aalst, W. M. P., Mulyar, N.:
Workflow Contro-Flow Patterns. Available at:
http://www.BPMCenter.org/, 2006.
[14] Kindrick, J.: Enterprise Architecture based on Design Primitives and
Patterns-business transformation agency. Available at:
http://www.bta.mil/, 2009.
[15] Remus, U. (2012). Exploring the Dynamics behind Knowledge
Management Challenges—An Enterprise Resource Planning Case
Study. Information Systems Management, 29(3), 188-200.
[16] Hall, H., & Goody, M. (2007). KM, culture and compromise:
interventions to promote knowledge sharing supported by technology in
corporate environments. Journal of Information Science, 33(2), 181-188.
doi: 10.1177/0165551506070708
[17] Davenport, T. H. (2005). Thinking for a living: How to get better
performances and results from knowledge workers: Harvard Business
Press. ISBN 1591394236, DOI 10.1002/hrdq.1221
[18] Andriole, S. J. (2010). Business impact of Web 2.0 technologies.
Communications of the ACM, 53(12), 67-79. doi:
10.1145/1859204.1859225
[19] McAfee, A. P. (2006). Enterprise 2.0: The dawn of emergent
collaboration. Management of Technology and Innovation, 47(3), 21-28.
[20] Jennings, B., & Finkelstein, A. (2010). Micro Workflow Gestural
Analysis: Representation in Social Business Processes. In S. Rinderle-
Ma, S. Sadiq, & F. Leymann (Eds.), Business Process Management
Workshops SE - 26 (Vol. 43, pp. 278–290). Springer Berlin Heidelberg.
doi:10.1007/978-3-642-12186-9_26
[21] Stephenson, C., Bandara, W., (2007) "Enhancing Best Practice in Public
Health: Using Process Patterns for Business Process Management”, in
proceedings of the European Conference on Information Systems (ECIS
2007), June 7-9, St. Gallen, Switzerland.
[22] Cook, N. (2008). Enterprise 2.0: How social software will change the
future of work: Ashgate Publishing Company. P:180 ISBN:0566088002
[23] Sari, B., Loeh, H., & Katzy, B. R. (2010). Emerging Collaboration
Routines in Knowledge-Intensive Work Processes: Insights from Three
Case Studies. International Journal of e-Collaboration (IJeC), 6(1), 33-
52. doi: 10.4018/jec.2010091103
[24] Harrison-Broninski, K. (2005). Human Interactions: The Heart And Soul
Of Business Process Management (p. 304). Meghan Kiffer Pr. ISBN:
978-0929652443
[25] Gschwind, T., Koehler, J., & Wong, J. (2008). Applying Patterns during
Business Process Modeling. In M. Dumas, M. Reichert & M.-C. Shan
(Eds.), Business Process Management (Vol. 5240, pp. 4-19): Springer
Berlin Heidelberg.
[26] Van Der Aalst, W. M. P., Ter Hofstede, A. H. M., Kiepuszewski, B., &
Barros, A. P. (2003). Workflow Patterns. Distributed Parallel Databases,
14(1), 5-51. doi: 10.1023/a:1022883727209
[27] Desai, N., Chopra, A. K., & Singh, M. P. (2009). Amoeba: A
methodology for modeling and evolving cross-organizational business
processes. ACM Transactions on Software Engineering and
Methodology (TOSEM), 19(2), 1-45. doi: 10.1145/1571629.1571632
[28] Mitra, A., & Gupta, A. (2005). Agile Systems With Reusable Patterns of
Business Knowledge: A Component-Based Approach. Artech House,
Inc. ISBN: 1580539882.
[29] Barchetti, U., Capodieci, A., Guido, A. L., & Mainetti, L. (2011).
Modelling Collaboration Processes Through Design Patterns.
Computing and Informatics, 30(1), 113-135.
[30] Barchetti, U., Capodieci, A., Guido, A. L., & Mainetti, L. (2012a).
Collaborative Process Management for the Networked Enterprise: A
Case Study. Paper presented at the 26th International Conference on
Advanced Information Networking and Applications Workshops
(WAINA '12).
[31] Barchetti, U., Capodieci, A., Guido, A. L., & Mainetti, L. (2012b).
Information Systems for Knowledge Workers: The Kpeople Enterprise
2.0 Tool. In X. S. Wang, I. Cruz, A. Delis & G. Huang (Eds.), Web
Information Systems Engineering - WISE 2012 (Vol. LNCS 7651, pp.
804-807). Berlin Heidelberg: Springer
[32] Di Blas, N., Bucciero, A., Mainetti, L., & Paolini, P. (2012). Multi-User
Virtual Environments for Learning: Experience and Technology Design.
IEEE Transactions on Learning Technologies, 5(4), 349-365
@article{"International Journal of Business, Human and Social Sciences:67084", author = "A. Capodieci and G. Del Fiore and L. Mainetti", title = "Adopting Collaborative Business Processes to Prevent the Loss of Information in Public Administration Organisations", abstract = "Recently, the use of web 2.0 tools has increased in
companies and public administration organisations. This
phenomenon, known as "Enterprise 2.0", has, de facto, modified
common organisational and operative practices. This has led
“knowledge workers” to change their working practices through the
use of Web 2.0 communication tools. Unfortunately, these tools have
not been integrated with existing enterprise information systems, a
situation that could potentially lead to a loss of information. This is
an important problem in an organisational context, because
knowledge of information exchanged within the organisation is
needed to increase the efficiency and competitiveness of the
organisation. In this article we demonstrate that it is possible to
capture this knowledge using collaboration processes, which are
processes of abstraction created in accordance with design patterns
and applied to new organisational operative practices.
", keywords = "Business Practices, Business Process Patterns,
Collaboration Tools, Enterprise 2.0, Knowledge Workers.", volume = "8", number = "5", pages = "1289-9", }
