A Framework for Identifying the Critical Factors Affecting the Decision to Adopt and Use Inter-Organizational Information Systems
The importance of inter-organizational system (IOS)
has been increasingly recognized by organizations. However, IOS
adoption has proved to be difficult and, at this stage, why this is so is
not fully uncovered. In practice, benefits have often remained
concentrated, primarily accruing to the dominant party, resulting in
low rates of adoption and usage, and often culminating in the failure
of the IOS. The main research question is why organizations initiate
or join IOS and what factors influence their adoption and use levels.
This paper reviews the literature on IOS adoption and proposes a
theoretical framework in order to identify the critical factors to
capture a complete picture of IOS adoption. With our proposed
critical factors, we are able to investigate their relative contributions
to IOS adoption decisions. We obtain findings that suggested that
there are five groups of factors that significantly affect the adoption
and use decision of IOS in the Supply Chain Management (SCM)
context: 1) interorganizational context, 2) organizational context, 3)
technological context, 4) perceived costs, and 5) perceived benefits.
[1] Bakos J.Y., A strategic analysis of electronic marketplaces, MIS
Quarterly 15 (1991) 295-310.
[2] Barret S. & Konsynski B.R. (1982). "Interorganizational Information
sharing systems". MIS Quarterly, 6 (special issue), pp. 93-105.
[3] Boonstra A. & De Vries J. (2005). "Analyzing Interorganizational
Systems from power and interest perspective". International Journal of
Information Management, 25(6), pp. 485-501.
[4] Borman M. (2006). "Developping and testing a theoretical framework
for Interorganizational Systems as infrastructure to aid future IOS
design". Information Systems and e-Business Management, 4(4), pp.
343-360.
[5] Cash, J.I. and Konsynski, B.R.(1986). "IS redraws competitive
boundaries", Harvard Business Review, March-April 1985, pp. 134-42.
[6] Chatterjee D. & Ravichandran T. (2004). "Beyond exchange models:
understanding the structure of B2B information systems". Information
Systems and e-Business Management, 2(4), pp. 169-186.
[7] Chatterjee D. & Ravichandra T. (2004). "Interorganizational Information
Systems: a critical review and an integrative framework". In Proceedings
of the 37th Annual Hawaii International Conference on System Sciences
HICSS.
[8] Chwelos P. Benbasat I., Dexter A.S. (2001). "Empirical Test of an EDI
Adoption Model". Information Systems Research, 12(3), pp. 304-321.
[9] Dai Qizhi & Kauffman Robert J. (2006). "To be or not to B2B:
Evaluating managerial choices for e-procurement channel adoption".
Information Technology and Management, 7(2), pp. 109-130.
[10] Elgareh W., Falaleeva N., Saunders C.S., Ilie V., Shim J.T. (2005).
"Data Exchange in Interorganizational Relationships: Review through
multiple conceptual lenses". DATA BASE Advances in Information
Systems, 36(1), pp. 8-29.
[11] Finnegan P., Golden W. (1996). "Key success factors for late adopters of
interorganizational systems: a non-technical perspective from Irish
organizations". Proceedings of the 29th Annual HICSS.
[12] Gallivan M.J. & Depledge G. (2003). "Trust, control and the role of
interorganizational systems in electronic partnerships". Information
Systems Journal, 13(2), pp. 159-190.
[13] Gebauer Judith & Buxmann Peter (2000). "Assessing the value of
interorganizational systems to support business transactions".
International Journal of Electronic Commerce, 4(4), pp. 61-82.
[14] Geri N. & Ahituv N. (2007). "A Theory of Constraints approach to
interorganizational systems implementation". Information Systems and
e-Business Management, ISSN: 1617-9846.
[15] Grover V. and Saeed K.A. (2007). "The impact of product, market, and
relationship characteristics on Interorganizational System integration in
Manufacturer-Supplier Dyads". Journal of Management Information
Systems, 23(4), pp. 185-216.
[16] Hall, R.H. (1999). Organizations: Structures, Processes, and Outcomes,
(Seventh ed.) Prentice Hall, Upper Saddle River, NJ.
[17] Hart P.J. & Saunders C.S. (1997). "Power and Trust: Critical factors in
the adoption and use of EDI". Organization Science, 8(1), pp. 23-42.
[18] Hill, C., and Scudder, G.D. (2002). "The Use of Electronic Data
Interchange for Supply Chain Coordination in the Food Industry,"
Journal of Operations Management, Vol. 20, No. 4, pp. 375-387.
[19] Hong I.B. (2002). "A new framework for Interorganizational Systems
based on the likage of participant-s roles". Information & Management,
39(4), pp. 261-270.
[20] Iacovou C.L., Benbasat I. and A.S. Dexter, Electronic data interchange
and small organizations: Adoption and impact of technology, MIS
Quarterly 19 (1995) 465-485.
[21] Ibrahim Mohammed (2004). "Studying Interorganizational Systems
using multiple perspectives". Proceedings of the 6th international
conference on Electronic commerce, Delft, The Netherlands, pp. 319 -
324.
[22] Ibbott C.J. and O-Keefe R.M. (2004). "Trust, planning and benefits in a
global interorganizational system". Information Systems Journal, 14 (2),
pp. 131-152.
[23] Johnston R.B. & Vitale M.R. (1988). "Creating competitive advantage
with Interorganizational Information Systems", MIS Quarterly, 12(2),
pp. 153-165.
[24] Kaefer F., Bendoly E. (2004). "Measuring the impact of organizational
constraints on the success of business-to-business e-commerce efforts: a
transactional focus". Information & Management, 41(5), pp.529-541.
[25] Kaplan, S., and Sawhney, M. E-hubs: The new B2B marketplaces.
Harvard Business Review, 78, 3 (May-June 2000), 97-103.
[26] Kumar, K. and van Dissel, H. G. (1996). "Sustainable Collaboration:
Managing Conflict and Cooperation in Interorganizational Systems,"
MIS Quarterly, Vol. 20, No. 3, pp. 279-300.
[27] Lee Sang M. & Lim Seong-bae (2007). "Factors influencing suppliers-
participation in private electronic markets". Service Business, 1(1), pp.
41-62.
[28] Oliver, C. (1990). "Determinants of Interorganizational Relationships:
Integration and Future Direction," Academy of Management Review,
Vol. 15, No. 2, pp. 241-265.
[29] Premkumar G., Ramamurthy K. (1995). "The role of interorganizational
and organizational factors on the decision mode for adoption of
interorganizational systems". Decision Sciences, 26 (3).
[30] Premkumar G., Ramamurthy K., and C.S. Sauders (2005). "Information
Processing View of Organizations: An Exploratory Examination of Fit
in the Context of Interorganizational Relationships". Journal of
Management Information Systems, 22(1), pp. 257-294.
[31] Rahim M.M. & Kurnia S. (2004). Factors Influencing Benefits of Inter-
Organisational Systems (IOS) Adoption. San Diego international
systems conference, 14-16 July, San Diego, USA.
[32] Ratnasingam P. (2005). "Trust in interorganizational exchanges: a case
study in business to business electronic commerce". Decision Support
Systems, 39 (3), pp. 525-544.
[33] Riggins F.J. & Mukhopadhyay T. (1999). "Overcoming EDI adoption
and implementation risks". International Journal of Electronic
Commerce, 3(4), pp. 103-123.
[34] Saeed K., Malhotra M.K., Grover V. (2005). "Examining the Impact of
Interorganizational Systems on Process Efficiency and Sourcing
Leverage in Buyer-Supplier Dyads". Decision Sciences, 36(3), pp. 365-
396.
[35] Saunders C., Wu Y., Li Y. & Weisfeld S. (2004). "Interorganizational
trust in B2B relationships". Proceedings of ICEC-04.
[36] Shang Rong-An, Chen Charlie C., Liu Ying-Ching (2005), "Internet EDI
Adoption Factors: Power, Trust and Vision". Proceedings of the 7th
International Conference on Electronic Commerce, ICEC-05.
[37] Soliman K. S. & Janz B. D. (2004). "An exploratory study to identify the
critical factors affecting the decision to establish Internet-based
interorganizational information systems". Information & Management,
41(6), pp. 697-706.
[38] Son J.Y., Tu L., Benbasat I. (2006). « A Descriptive Content Analysis of
Trust-Building Measures in B2B Electronic Marketplaces".
Communications of AIS, 18(6), pp. 99-128.
[39] Subramaniam C. & Shaw M.J. (2002). "A Study of the Value and Impact
of B2B E-Commerce: The Case of Web-Based Procurement".
International Journal of Electronic Commerce, 6(4), pp. 19-40.
[40] Teo H.H., Wei K.K., Benbasat I. (2003). "Predicting intention to adopt
Interorganizational linkages: An institutional perspective". MIS
Quarterly, 27(1), pp. 19-49.
[41] Wilson D. T. & Vlosky R.P. (1998). "Interorganizational information
system technology and buyer-seller relationships". Journal of Business
& Industrial Marketing, vol. 13 no. 3, pp. 215-234.
[42] Yao Y., Palmer J. & Dresner M. (2007). "An interorganizational
perspective on the use of electronically-enabled supply chains".
Decision support systems, 43 (3), pp. 884-896.
[43] Zhu K. Kraemer K. Gurbaxani V. (2005). "Migration to open-standard
Interorganizational Information Systems: Network effects, switching
costs and path dependency". Research project report, University of
California, Irvine, USA.
[1] Bakos J.Y., A strategic analysis of electronic marketplaces, MIS
Quarterly 15 (1991) 295-310.
[2] Barret S. & Konsynski B.R. (1982). "Interorganizational Information
sharing systems". MIS Quarterly, 6 (special issue), pp. 93-105.
[3] Boonstra A. & De Vries J. (2005). "Analyzing Interorganizational
Systems from power and interest perspective". International Journal of
Information Management, 25(6), pp. 485-501.
[4] Borman M. (2006). "Developping and testing a theoretical framework
for Interorganizational Systems as infrastructure to aid future IOS
design". Information Systems and e-Business Management, 4(4), pp.
343-360.
[5] Cash, J.I. and Konsynski, B.R.(1986). "IS redraws competitive
boundaries", Harvard Business Review, March-April 1985, pp. 134-42.
[6] Chatterjee D. & Ravichandran T. (2004). "Beyond exchange models:
understanding the structure of B2B information systems". Information
Systems and e-Business Management, 2(4), pp. 169-186.
[7] Chatterjee D. & Ravichandra T. (2004). "Interorganizational Information
Systems: a critical review and an integrative framework". In Proceedings
of the 37th Annual Hawaii International Conference on System Sciences
HICSS.
[8] Chwelos P. Benbasat I., Dexter A.S. (2001). "Empirical Test of an EDI
Adoption Model". Information Systems Research, 12(3), pp. 304-321.
[9] Dai Qizhi & Kauffman Robert J. (2006). "To be or not to B2B:
Evaluating managerial choices for e-procurement channel adoption".
Information Technology and Management, 7(2), pp. 109-130.
[10] Elgareh W., Falaleeva N., Saunders C.S., Ilie V., Shim J.T. (2005).
"Data Exchange in Interorganizational Relationships: Review through
multiple conceptual lenses". DATA BASE Advances in Information
Systems, 36(1), pp. 8-29.
[11] Finnegan P., Golden W. (1996). "Key success factors for late adopters of
interorganizational systems: a non-technical perspective from Irish
organizations". Proceedings of the 29th Annual HICSS.
[12] Gallivan M.J. & Depledge G. (2003). "Trust, control and the role of
interorganizational systems in electronic partnerships". Information
Systems Journal, 13(2), pp. 159-190.
[13] Gebauer Judith & Buxmann Peter (2000). "Assessing the value of
interorganizational systems to support business transactions".
International Journal of Electronic Commerce, 4(4), pp. 61-82.
[14] Geri N. & Ahituv N. (2007). "A Theory of Constraints approach to
interorganizational systems implementation". Information Systems and
e-Business Management, ISSN: 1617-9846.
[15] Grover V. and Saeed K.A. (2007). "The impact of product, market, and
relationship characteristics on Interorganizational System integration in
Manufacturer-Supplier Dyads". Journal of Management Information
Systems, 23(4), pp. 185-216.
[16] Hall, R.H. (1999). Organizations: Structures, Processes, and Outcomes,
(Seventh ed.) Prentice Hall, Upper Saddle River, NJ.
[17] Hart P.J. & Saunders C.S. (1997). "Power and Trust: Critical factors in
the adoption and use of EDI". Organization Science, 8(1), pp. 23-42.
[18] Hill, C., and Scudder, G.D. (2002). "The Use of Electronic Data
Interchange for Supply Chain Coordination in the Food Industry,"
Journal of Operations Management, Vol. 20, No. 4, pp. 375-387.
[19] Hong I.B. (2002). "A new framework for Interorganizational Systems
based on the likage of participant-s roles". Information & Management,
39(4), pp. 261-270.
[20] Iacovou C.L., Benbasat I. and A.S. Dexter, Electronic data interchange
and small organizations: Adoption and impact of technology, MIS
Quarterly 19 (1995) 465-485.
[21] Ibrahim Mohammed (2004). "Studying Interorganizational Systems
using multiple perspectives". Proceedings of the 6th international
conference on Electronic commerce, Delft, The Netherlands, pp. 319 -
324.
[22] Ibbott C.J. and O-Keefe R.M. (2004). "Trust, planning and benefits in a
global interorganizational system". Information Systems Journal, 14 (2),
pp. 131-152.
[23] Johnston R.B. & Vitale M.R. (1988). "Creating competitive advantage
with Interorganizational Information Systems", MIS Quarterly, 12(2),
pp. 153-165.
[24] Kaefer F., Bendoly E. (2004). "Measuring the impact of organizational
constraints on the success of business-to-business e-commerce efforts: a
transactional focus". Information & Management, 41(5), pp.529-541.
[25] Kaplan, S., and Sawhney, M. E-hubs: The new B2B marketplaces.
Harvard Business Review, 78, 3 (May-June 2000), 97-103.
[26] Kumar, K. and van Dissel, H. G. (1996). "Sustainable Collaboration:
Managing Conflict and Cooperation in Interorganizational Systems,"
MIS Quarterly, Vol. 20, No. 3, pp. 279-300.
[27] Lee Sang M. & Lim Seong-bae (2007). "Factors influencing suppliers-
participation in private electronic markets". Service Business, 1(1), pp.
41-62.
[28] Oliver, C. (1990). "Determinants of Interorganizational Relationships:
Integration and Future Direction," Academy of Management Review,
Vol. 15, No. 2, pp. 241-265.
[29] Premkumar G., Ramamurthy K. (1995). "The role of interorganizational
and organizational factors on the decision mode for adoption of
interorganizational systems". Decision Sciences, 26 (3).
[30] Premkumar G., Ramamurthy K., and C.S. Sauders (2005). "Information
Processing View of Organizations: An Exploratory Examination of Fit
in the Context of Interorganizational Relationships". Journal of
Management Information Systems, 22(1), pp. 257-294.
[31] Rahim M.M. & Kurnia S. (2004). Factors Influencing Benefits of Inter-
Organisational Systems (IOS) Adoption. San Diego international
systems conference, 14-16 July, San Diego, USA.
[32] Ratnasingam P. (2005). "Trust in interorganizational exchanges: a case
study in business to business electronic commerce". Decision Support
Systems, 39 (3), pp. 525-544.
[33] Riggins F.J. & Mukhopadhyay T. (1999). "Overcoming EDI adoption
and implementation risks". International Journal of Electronic
Commerce, 3(4), pp. 103-123.
[34] Saeed K., Malhotra M.K., Grover V. (2005). "Examining the Impact of
Interorganizational Systems on Process Efficiency and Sourcing
Leverage in Buyer-Supplier Dyads". Decision Sciences, 36(3), pp. 365-
396.
[35] Saunders C., Wu Y., Li Y. & Weisfeld S. (2004). "Interorganizational
trust in B2B relationships". Proceedings of ICEC-04.
[36] Shang Rong-An, Chen Charlie C., Liu Ying-Ching (2005), "Internet EDI
Adoption Factors: Power, Trust and Vision". Proceedings of the 7th
International Conference on Electronic Commerce, ICEC-05.
[37] Soliman K. S. & Janz B. D. (2004). "An exploratory study to identify the
critical factors affecting the decision to establish Internet-based
interorganizational information systems". Information & Management,
41(6), pp. 697-706.
[38] Son J.Y., Tu L., Benbasat I. (2006). « A Descriptive Content Analysis of
Trust-Building Measures in B2B Electronic Marketplaces".
Communications of AIS, 18(6), pp. 99-128.
[39] Subramaniam C. & Shaw M.J. (2002). "A Study of the Value and Impact
of B2B E-Commerce: The Case of Web-Based Procurement".
International Journal of Electronic Commerce, 6(4), pp. 19-40.
[40] Teo H.H., Wei K.K., Benbasat I. (2003). "Predicting intention to adopt
Interorganizational linkages: An institutional perspective". MIS
Quarterly, 27(1), pp. 19-49.
[41] Wilson D. T. & Vlosky R.P. (1998). "Interorganizational information
system technology and buyer-seller relationships". Journal of Business
& Industrial Marketing, vol. 13 no. 3, pp. 215-234.
[42] Yao Y., Palmer J. & Dresner M. (2007). "An interorganizational
perspective on the use of electronically-enabled supply chains".
Decision support systems, 43 (3), pp. 884-896.
[43] Zhu K. Kraemer K. Gurbaxani V. (2005). "Migration to open-standard
Interorganizational Information Systems: Network effects, switching
costs and path dependency". Research project report, University of
California, Irvine, USA.
@article{"International Journal of Business, Human and Social Sciences:51900", author = "K. Bouchbout and Z. Alimazighi", title = "A Framework for Identifying the Critical Factors Affecting the Decision to Adopt and Use Inter-Organizational Information Systems", abstract = "The importance of inter-organizational system (IOS)
has been increasingly recognized by organizations. However, IOS
adoption has proved to be difficult and, at this stage, why this is so is
not fully uncovered. In practice, benefits have often remained
concentrated, primarily accruing to the dominant party, resulting in
low rates of adoption and usage, and often culminating in the failure
of the IOS. The main research question is why organizations initiate
or join IOS and what factors influence their adoption and use levels.
This paper reviews the literature on IOS adoption and proposes a
theoretical framework in order to identify the critical factors to
capture a complete picture of IOS adoption. With our proposed
critical factors, we are able to investigate their relative contributions
to IOS adoption decisions. We obtain findings that suggested that
there are five groups of factors that significantly affect the adoption
and use decision of IOS in the Supply Chain Management (SCM)
context: 1) interorganizational context, 2) organizational context, 3)
technological context, 4) perceived costs, and 5) perceived benefits.", keywords = "Business-to-Business relationships, buyer-supplier
relationships, Critical factors, Interorganizational Information
Systems, IOS adoption and use.", volume = "2", number = "7", pages = "713-8", }
