Abstract: This paper examines the impact of social media on knowledge work. It discloses and highlights which specific aspects, areas and tasks of knowledge work can be improved by the use of social media. Moreover, the study includes a survey about higher education students’ viewpoints in regard to the use of social media as a means to enhance knowledge work and knowledge sharing. The analysis has been conducted based both on empirical data and on discussions about the sources dealing with knowledge work and how it can be enhanced by using social media. The results show that social media can improve knowledge work, knowledge building and maintenance tasks in which communication, information sharing and collaboration play a vital role. Additionally, by using social media, personal, collaborative and supplementary work activities can be enhanced. Based on the results of the study, we suggest how knowledge work can be enhanced when using the contemporary information and communications technologies (ICTs) of the 21st century and recommend future directions towards improving knowledge work.
Abstract: This paper provides guidelines for what constitutes a knowledge worker. Many graduates from non-managerial domains adopt, at some point in their professional careers, management roles at different levels, ranging from team leaders through to executive leadership. This is particularly relevant for professionals from an engineering background. Moving from a technical to an executive-level requires an understanding of those behaviour management techniques that can motivate and support individuals and their performance. Further, the transition to management also demands a shift of contextual enablers from tangible to intangible resources, which allows individuals to create new capacities, competencies, and capabilities. In this dynamic process, the knowledge worker becomes that key individual who can help members of the management board to transform information into relevant knowledge. However, despite its relevance in shaping the future of the organization in its transition to the knowledge economy, the role of a knowledge worker has not yet been studied to an appropriate level in the current literature. In this study, the authors review both the contextual enablers and behaviour outputs related to the role of the knowledge worker and relate these to their ability to deal with everyday management issues such as knowledge heterogeneity, varying motivations, information overload, or outdated information. This study highlights that the aggregate of capacities, competences and capabilities (CCCs) can be defined as knowledge structures, the study proposes several contextual enablers and behaviour outputs that knowledge workers can use to work cooperatively, acquire, distribute and knowledge. Therefore, this study contributes to a better comprehension of how CCCs can be managed at different levels through their contextual enablers and behaviour outputs.
Abstract: In Singapore, talent retention is one of the most persistent and real issue companies have to grapple with due to the tight labour market. Being resource-scarce, Singapore depends solely on its talented pool of high quality human resource to sustain its competitive advantage in the global economy. But the complex and multifaceted nature of turnover phenomenon makes the prescription of effective talent retention strategies in such a competitive labour market very challenging, especially when it comes to monetary incentives, companies struggle to answer the question of “How much is enough?” By examining the interactive effects of perceived alternative employment opportunities, annual salary and satisfaction with compensation on the turnover intention of 102 Singapore Professionals, Managers, Executives and Technicians (PMET) through correlation analyses and multiple regressions, important insights into the psyche of the Singapore talent pool can be drawn. It is found that annual salary influence turnover intention indirectly through mediation and moderation effects on PMET’s satisfaction on compensation. PMET are also found to be heavily swayed by better external opportunities. This implies that talent retention strategies should not adopt a purely monetary based blanket approach but rather a comprehensive and holistic one that considers the dynamics of prevailing market conditions.
Abstract: In the knowledge-based economy, innovation is considered essential in order to achieve survival and growth in organizations. On the other hand, knowledge management is currently understood as one of the keys to innovation process. Both factors are generally admitted as generators of competitive advantage in organizations. Specifically, activities on R&D&I and those that generate internal knowledge have a positive influence in innovation results. This paper examines this effect and if it is similar or not is what we aimed to quantify in this paper. We focus on the impact that proportion of knowledge workers, the R&D&I investment, the amounts destined for ICTs and training for innovation have on the variation of tangible and intangibles returns for the sector of high and medium technology in Spain. To do this, we have performed an empirical analysis on the results of questionnaires about innovation in enterprises in Spain, collected by the National Statistics Institute. First, using clusters methodology, the behavior of these enterprises regarding knowledge management is identified. Then, using SEM methodology, we performed, for each cluster, the study about cause-effect relationships among constructs defined through variables, setting its type and quantification. The cluster analysis results in four groups in which cluster number 1 and 3 presents the best performance in innovation with differentiating nuances among them, while clusters 2 and 4 obtained divergent results to a similar innovative effort. However, the results of SEM analysis for each cluster show that, in all cases, knowledge workers are those that affect innovation performance most, regardless of the level of investment, and that there is a strong correlation between knowledge workers and investment in knowledge generation. The main findings reached is that Spanish high and medium technology companies improve their innovation performance investing in internal knowledge generation measures, specially, in terms of R&D activities, and underinvest in external ones. This, and the strong correlation between knowledge workers and the set of activities that promote the knowledge generation, should be taken into account by managers of companies, when making decisions about their investments for innovation, since they are key for improving their opportunities in the global market.
Abstract: The organizations in the knowledge economy era have
recognized the importance of building knowledge assets for
sustainable growth and development. In comparison to other
industries, Information Technology (IT) enterprises, holds an edge in
developing an effective Knowledge Management (KM) programmethanks
to their in-house technological abilities. This paper tries to
study the various knowledge based incentive programmes and its
effect on Knowledge Sharing and Learning in the context of the
Indian IT sector. A conceptual model is developed linking KM
Incentives, Knowledge Sharing and Learning. A questionnaire study
is conducted to collect primary data from the knowledge workers of
the IT organizations located in India. The data was analysed using
Structural Equation Modeling using Partial Least Square method. The
results show a strong influence of knowledge management incentives
on knowledge sharing and an indirect influence on learning.
Abstract: Recently, the use of web 2.0 tools has increased in
companies and public administration organisations. This
phenomenon, known as "Enterprise 2.0", has, de facto, modified
common organisational and operative practices. This has led
“knowledge workers” to change their working practices through the
use of Web 2.0 communication tools. Unfortunately, these tools have
not been integrated with existing enterprise information systems, a
situation that could potentially lead to a loss of information. This is
an important problem in an organisational context, because
knowledge of information exchanged within the organisation is
needed to increase the efficiency and competitiveness of the
organisation. In this article we demonstrate that it is possible to
capture this knowledge using collaboration processes, which are
processes of abstraction created in accordance with design patterns
and applied to new organisational operative practices.
Abstract: New ways of working- refers to non-traditional work practices, settings and locations with information and communication technologies (ICT) to supplement or replace traditional ways of working. It questions the contemporary work practices and settings still very much used in knowledge-intensive organizations today. In this study new ways of working is seen to consist of two elements: work environment (incl. physical, virtual and social) and work practices. This study aims to gather the scattered information together and deepen the understanding on new ways of working. Moreover, the objective is to provide some evidence of the unclear productivity impacts of new ways of working using case study approach.
Abstract: This paper presents an analytical framework for an
effective online personal knowledge management (PKM) of
knowledge workers. The development of this framework is prompted
by our qualitative research on the PKM processes and cognitive
enablers of knowledge workers in eight organisations selected from
three main industries in Malaysia. This multiple-case research
identifies the relationships between the effectiveness of four online
PKM processes: get/retrieve, understand/analyse, share, and connect.
It also establishes the importance of cognitive enablers that mediate
this relationship, namely, method, identify, decide and drive.
Qualitative analysis is presented as the findings, supported by the
preceded quantitative analysis on an exploratory questionnaire
survey.
Abstract: Work-life balance has been acknowledged and
promoted for the sake of employee retention. It is essential for a
manager to realize the human resources situation within a company to
help employees work happily and perform at their best. This paper
suggests knowledge management and critical thinking are useful to
motivate employees to think about their work-life balance. A
qualitative case study is presented, which aimed to discover the
meaning of work-life balance-s meaning from the perspective of Thai
knowledge workers and how it affects their decision-making towards
work resignation. Results found three types of work-life balance
dimensions; a work- life balance including a workplace and a private
life setting, an organizational working life balance only, and a worklife
balance only in a private life setting. These aspects all influenced
the decision-making of the employees. Factors within a theme of an
organizational work-life balance were involved with systematic
administration, fair treatment, employee recognition, challenging
assignments to gain working experience, assignment engagement,
teamwork, relationship with superiors, and working environment,
while factors concerning private life settings were about personal
demands such as an increasing their salary or starting their own
business.
Abstract: This paper describes an experience of research,
development and innovation applied in Industrial Naval at (Science
and Technology Corporation for the Development of Shipbuilding
Industry, Naval in Colombia (COTECMAR) particularly through
processes of research, innovation and technological development,
based on theoretical models related to organizational knowledge
management, technology management and management of human
talent and integration of technology platforms. It seeks ways to
facilitate the initial establishment of environments rich in
information, knowledge and content-supported collaborative
strategies on dynamic processes missionary, seeking further
development in the context of research, development and innovation
of the Naval Engineering in Colombia, making it a distinct basis for
the generation of knowledge assets from COTECMAR.
The integration of information and communication technologies,
supported on emerging technologies (mobile technologies, wireless,
digital content via PDA, and content delivery services on the Web 2.0
and Web 3.0) as a view of the strategic thrusts in any organization
facilitates the redefinition of processes for managing information and
knowledge, enabling the redesign of workflows, the adaptation of
new forms of organization - preferably in networking and support the
creation of symbolic-inside-knowledge promotes the development of
new skills, knowledge and attitudes of the knowledge worker
Abstract: Collaborative networked learning (hereafter CNL)
was first proposed by Charles Findley in his work “Collaborative
networked learning: online facilitation and software support" as part
of instructional learning for the future of the knowledge worker. His
premise was that through electronic dialogue learners and experts
could interactively communicate within a contextual framework to
resolve problems, and/or to improve product or process knowledge.
Collaborative learning has always been the forefront of educational
technology and pedagogical research, but not in the mainstream of
operations management. As a result, there is a large disparity in the
study of CNL, and little is known about the antecedents of network
collaboration and sharing of information among diverse employees in
the manufacturing environment. This paper presents a model to
bridge the gap between theory and practice. The objective is that
manufacturing organizations will be able to accelerate organizational
learning and sharing of information through various collaborative
Abstract: The burst of Web 2.0 technology and social
networking tools manifest different styles of learning and managing
knowledge among both knowledge workers and adult learners. In the
Western countries, open-learning concept has been made popular due
to the ease of use and the reach that the technology provides. In
Malaysia, there are still some gaps between the learners- acceptance
of technology and the full implementation of the technology in the
education system. There is a need to understand how adult learners,
who are knowledge workers, manage their personal knowledge via
social networking tools, especially in their learning process. Four
processes of personal knowledge management (PKM) and four
cognitive enablers are proposed supported by analysed data on adult
learners in a university. The model derived from these processes and
enablers is tested and presented, with recommendations on features to be included in adult learners- learning environment.
Abstract: In today-s information age, numbers of organizations
are still arguing on capitalizing the values of Information Technology
(IT) and Knowledge Management (KM) to which individuals can
benefit from and effective communication among the individuals can
be established. IT exists in enabling positive improvement for
communication among knowledge workers (k-workers) with a
number of social network technology domains at workplace. The
acceptance of digital discourse in sharing of knowledge and
facilitating the knowledge and information flows at most of the
organizations indeed impose the culture of knowledge sharing in
Digital Social Networks (DSN). Therefore, this study examines
whether the k-workers with IT background would confer an effect on
the three knowledge characteristics -- conceptual, contextual, and
operational. Derived from these three knowledge characteristics, five
potential factors will be examined on the effects of knowledge
exchange via e-mail domain as the chosen query. It is expected, that
the results could provide such a parameter in exploring how DSN
contributes in supporting the k-workers- virtues, performance and
qualities as well as revealing the mutual point between IT and KM.
Abstract: Knowledge of an organization does not merely reside
in structured form of information and data; it is also embedded in
unstructured form. The discovery of such knowledge is particularly
difficult as the characteristic is dynamic, scattered, massive and
multiplying at high speed. Conventional methods of managing
unstructured information are considered too resource demanding and
time consuming to cope with the rapid information growth.
In this paper, a Multi-faceted and Automatic Knowledge
Elicitation System (MAKES) is introduced for the purpose of
discovery and capture of organizational knowledge. A trial
implementation has been conducted in a public organization to
achieve the objective of decision capture and navigation from a
number of meeting minutes which are autonomously organized,
classified and presented in a multi-faceted taxonomy map in both
document and content level. Key concepts such as critical decision
made, key knowledge workers, knowledge flow and the relationship
among them are elicited and displayed in predefined knowledge
model and maps. Hence, the structured knowledge can be retained,
shared and reused.
Conducting Knowledge Management with MAKES reduces work
in searching and retrieving the target decision, saves a great deal of
time and manpower, and also enables an organization to keep pace
with the knowledge life cycle. This is particularly important when
the amount of unstructured information and data grows extremely
quickly. This system approach of knowledge management can
accelerate value extraction and creation cycles of organizations.
Abstract: Organizations face challenges supporting knowledge
workers due to their particular requirements for an environment
supportive of their self-guided learning activities which are important
to increase their productivity and to develop creative solutions to
non-routine problems. Face-to-face knowledge sharing remains
crucial in spite of a large number of knowledge management
instruments that aim at supporting a more impersonal transfer of
knowledge. This paper first describes the main criteria for a
conceptual and technical solution targeted at flexible management of
office space that aims at assigning those knowledge workers to the
same room that are most likely to thrive when being brought together
thus enhancing their knowledge work productivity. The paper
reflects on lessons learned from the implementation and operation of
such a solution in a project-focused organization and derives several
implications for future extensions that target to foster problem
solving, informal learning and personal development.
Abstract: This paper is concerned with the establishment of relationships among knowledge management (KM) criteria that will ensure an essential foundation to evaluate KM outcomes. The major issue under investigation is to assess the popularity of criteria within organizations and to establish a structure of criteria for measuring KM results. An empirical survey was conducted among Malaysian organizations to investigate KM criteria for measuring success of KM initiatives. Therefore, knowledge workers as the respondents were targeted to establish a structure of criteria for evaluating KM outcomes. An established structure of criteria based on the Interpretive Structural Modeling (ISM) is used to map criteria relationships inside organizations. This structure is portrayed to identify that how these set of criteria are related. This network schema should be investigated and implemented to promote innovation and improve enterprise performance. To the researchers, this survey has significant insights into relationship between KM programs and business success.
Abstract: Positioning the organization in the strategic
environment of its industry is one of the first and most important
phases of the organizational strategic planning and in today
knowledge-based economy has its importance been duplicated for
higher education institutes as the centers of education, knowledge
creation and knowledge worker training. Up to now, various models
with diverse approaches have been applied to investigate
organizations- strategic position in different industries. Regarding the
essential importance and strategic role of quality in higher education
institutes, in this study, a quality-oriented approach has been
suggested to positioning them in their strategic environment. Then
the European Foundation of Quality Management (EFQM) model has
been adopted to position the top Iranian business schools in their
strategic environment. The result of this study can be used in strategic
planning of these institutes as well as the other Iranian business
schools.
Abstract: Defining strategic position of the organizations within
the industry environment is one of the basic and most important
phases of strategic planning to which extent that one of the
fundamental schools of strategic planning is the strategic positioning
school. In today-s knowledge-based economy and dynamic
environment, it is essential for universities as the centers of
education, knowledge creation and knowledge worker evolvement.
Till now, variant models with different approaches to strategic
positioning are deployed in defining the strategic position within the
various industries. Balanced Scorecard as one of the powerful models
for strategic positioning, analyzes all aspects of the organization
evenly. In this paper with the consideration of BSC strength in
strategic evaluation, it is used for analyzing the environmental
position of the best-s Iranian Business Schools. The results could be
used in developing strategic plans for these schools as well as other
Iranian Management and Business Schools.
Abstract: In the present paper, we-ll explore how social media tools provide an opportunity for new developments of the e-Learning in the context of managing personal knowledge. There will be a discussion how social media tools provide a possibility for helping knowledge workersand students to gather, organize and manage their personal information as a part of the e-learning process. At the centre of this social software driven approach to e-learning environments are the challenges of personalization and collaboration. We-ll share concepts of how organizations are using social media for e-Learning and believe that integration of these tools into traditional e-Learning is probably not a choice, but inevitability. Students- Survey of use of web technologies and social networking tools is presented. Newly developed framework for semantic blogging capable of organizing results relevant to user requirements is implemented at Varna Free University (VFU) to provide more effective navigation and search.
Abstract: Through the course of this paper we define Business Case Management and its characteristics, and highlight its link to knowledge workers. Business Case Management combines knowledge and process effectively, supporting the ad hoc and unpredictable nature of cases, and coordinate a range of other technologies to appropriately support knowledge-intensive processes. We emphasize the growing importance of knowledge workers and the current poor support for knowledge work automation. We also discuss the challenges in supporting this kind of knowledge work and propose a novel approach to overcome these challenges.