MGAUM—Towards a Mobile Government Adoption and Utilization Model: The Case of Saudi Arabia
This paper presents a proposal for a mobile government
adoption and utilization model (MGAUM), which is a framework
designed to increase the adoption rate of m-government services
in Saudi Arabia. Recent advances in mobile technologies such are
Mobile compatibilities, The development of wireless communication,
mobile applications and devices are enabling governments to
deliver services in new ways to citizens more efficiently and
economically. In the last decade, many governments around the
globe are utilizing these advances effectively to develop their next
generation of e-government services. However, a low adoption rate of
m-government services by citizens is a common problem in Arabian
countries, including Saudi Arabia. Yet, to our knowledge, very little
research has been conducted focused on understanding the factors
that influence citizen adoption of these m-government services in
this part of the world. A set of social, cultural and technological
factors have been identified in the literature, which has led to the
formulation of associated research questions and hypotheses. These
hypotheses will be tested on Saudi citizens using questionnaires and
interview methods based around the technology acceptance model.
A key objective of the MGAUM framework is to investigate and
understand Saudi citizens perception towards adoption and utilization
of m-government services.
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[1] S. Alghamdi and N. Beloff, “Towards a comprehensive model for
e-Government adoption and utilisation analysis: The case of Saudi
Arabia,” 2014 Federated Conference on Computer Science and
Information Systems, FedCSIS 2014, vol. 2, pp. 1217–1225, 2014.
[2] O. Al-Hujran, M. M. Al-Debei, A. Chatfield, and M. Migdadi, “The
imperative of influencing citizen attitude toward e-government adoption
and use,” Computers in Human Behavior, vol. 53, pp. 189–203, 2015.
[3] I. Kushchu and M. H. Kuscu, “From E-government to M-government:
Facing the Inevitable,” Proceedings of the 3rd European Conference on
eGovernment, pp. 253–260, 2003.
[4] H. J. Scholl, “The mobility paradigm in electronic government theory
and practice: A strategic framework,” in Euro Mobile Government (Euro
mGov) Conference, pp. 1–10, 2005.
[5] S. Alotaibi and D. Roussinov, “Developing and Validating an Instrument
for Measuring Mobile Government Adoption in Saudi Arabia,” World
Academy of Science, Engineering and Technology, International Journal
of Social, Behavioral, Educational, Economic, Business and Industrial
Engineering, vol. 10, no. 3, pp. 710–716, 2016.
[6] R. Lallana, “E-government for development m-government:
Mobile/wireless applications,” 2004.
[7] A. Alsenaidy and T. Ahmad, “A Review of Current State M Government
in Saudi,” Global Engineers & Technologists Review, no. 2006, pp. 5–8,
2012.
[8] Y. Liu, H. Li, V. Kostakos, J. Goncalves, S. Hosio, and F. Hu, “An
empirical investigation of mobile government adoption in rural China:
A case study in Zhejiang province,” Government Information Quarterly,
vol. 31, no. 3, pp. 432–442, 2014.
[9] R. Alotaibi, L. Houghton, and K. Sandhu, “Exploring the Potential
Factors Influencing the Adoption of M-Government Services in Saudi
Arabia: A Qualitative Analysis,” International Journal of Business and
Management, vol. 11, no. 8, p. 56, 2016.
[10] N. P. Rana and Y. K. Dwivedi, “Citizen’s adoption of an e-government
system: Validating extended social cognitive theory (SCT),” Government
Information Quarterly, vol. 32, no. 2, pp. 172–181, 2015.
[11] S. Alotaibi and D. Roussinov, “A conceptual model for examining
mobile government adoption in Saudi Arabia,” Proceedings of the
European Conference on e-Government, ECEG, vol. 2015-Janua,
pp. 369–375, 2015.
[12] K. Assar, “M-government in Saudi Arabia,” vol. 5, no. 1, pp. 76–83,
2015.
[13] T. M. Faziharudean and T. Li-Ly, “Consumers’ behavioral intentions
to use mobile data services in Malaysia,” African Journal of Business
Management, vol. 5, no. 5, pp. 1811–1821, 2011.
[14] M. A. Alqahtani, R. S. AlRoobaea, and P. J. Mayhew, “Building a
Conceptual Framework for Mobile Transaction in Saudi Arabia : A
User ” s Perspective Building a Conceptual Framework for Mobile
Transaction in Saudi Arabia : A User s Perspective,” no. February
2016, pp. 967–973, 2014.
[15] A. Al-Hadidi and Y. Rezgui, “Adoption and Diffusion of m-Government:
Challenges and Future Directions for Research,” in IFIP International
Federation for Information Processing, vol. 336, pp. 88–94, 2010.
[16] M. A. Shareef, Y. K. Dwivedi, S. Laumer, and N. Archer, “Citizens’
Adoption Behavior of Mobile Government (mGov): A Cross-Cultural
Study,” Information Systems Management, vol. 33, no. 3, pp. 268–283,
2016.
[17] N. A. S. Almuraqab, “M-government adoption factors in the UAE: A
partial least-squares approach,” International Journal of Business and
Information, vol. 11, no. 4, pp. 404–431, 2017.
[18] N. A. S. Almuraqab and S. M. Jasimuddin, “Factors that Influence
End-Users ’ Adoption of Smart Government Services in the UAE : A
Conceptual Framework,” vol. 20, no. 1, pp. 11–23, 2017.
[19] M. A. Shareef, V. Kumar, U. Kumar, and Y. K. Dwivedi, “e-Government
Adoption Model (GAM): Differing service maturity levels,” Government
Information Quarterly, vol. 28, no. 1, pp. 17–35, 2011.
[20] S. A. Alghamdi, Key Factors Influencing the Adoption and Utilisation
of E- Government Systems and Services in Saudi Arabia. PhD thesis,
University of Sussex, 2017.
[21] F. D. Davis, R. P. Bagozzi, and P. R. Warshaw, “User Acceptance
of Computer Technology: a Comparison of Two Theoretical Models.,”
Management Science. Aug1989, vol. 35, no. 8, pp. 982–1003, 1989.
[22] G. C. Moore and I. Benbasat, “Development of an instrument to measure
the perceptions of adopting an information technology innovation,”
Information Systems Research, vol. 2, no. 3, pp. 192–222, 1991.
[23] M. A. Fishbein and I. Ajzen, “Belief, attitude, intention and
behaviour: An introduction to theory and research,” in Reading, MA:
Addison-Wesley, may 1975.
[24] V. Venkatesh, M. G. Morris, G. B. Davis, and F. D. Davis, “User
Acceptance of Information Technology: Toward a Unified View,” MIS
Quarterly, vol. 27, no. 3, pp. 425–478, 2003.
[25] E. M. Rogers, Diffusion of innovations. 1995.
[26] A. Alomary and J. Woollard, “How Is Technology Accepted by Users?
A Review of Technology Acceptance Models and Theories,” The IRES
17th International Conference, no. November, pp. 1–4, 2015.
[27] A. A. Rabaa’i, “An empirical investigation on the adoption of
e-Government in developing countries: The case of Jordan,” Computer
and Information Science, vol. 8, no. 3, pp. 83–102, 2015.
[28] F. Davis, A Technology Acceptance Model for Empirically Testing New
End-User Information Systems. PhD thesis, 1985.
[29] M. Reid and Y. Levy, “Integrating Trust and Computer Self-Efficacy with
TAM: An Empirical Assessment of Customers’ Acceptance of Banking
Information Systems (BIS) in Jamaica,” Journal of Internet Banking and
Commerce, vol. 12, no. 3, pp. 1–18, 2008.
[30] P. Guriting and N. O. Ndubisi, “Borneo online banking: evaluating
customer perceptions and behavioural intention,” MRN Management
Research News, vol. 291, no. 12, pp. 6–15, 2006.
[31] H. Nysveen, P. E. Pedersen., and H. Thorbjernsen., “Intentions to Use
Mobile Services: Antecedents and Cross-Service Comparisons,” Journal
of the Academy of Marketing Science, vol. 33, pp. 330–346, 2005.
[32] R. Alotaibi, L. Houghton, and K. Sandhu, “Exploring the Potential
Factors Influencing the Adoption of M-Government Services in Saudi
Arabia : A Qualitative Analysis,” vol. 11, no. 8, pp. 56–72, 2016.
[33] H. Abdelghaffar and Y. Magdy, “The Adoption of Mobile Government
Services in Developing Countries: The Case of Egypt,” International
Journal of Information and Communication Technology Research, vol. 2,
no. 4, pp. 333–341, 2012.
[34] R. HMBP, “Role of National Culture on the Use of e-Government
Services in Sri Lanka,” Journal of Business & Financial Affairs, vol. 5,
no. 2, 2016.
[35] C. Akkaya, P. Wolf, and H. Krcmar, “Factors Influencing Citizen
Adoption of E-Government Services: A Cross-Cultural Comparison
(Research in Progress),” in Proceedings of the 45th Hawaii International
Conference on System Sciences (HICSS-45), pp. 2531–2540, IEEE,
2012.
[36] E. W. Baker, S. Al-Gahtani, and G. S. Hubona, “Cultural Impacts on
Acceptance and Adoption of Information Technology in a Developing
Country,” Journal of Global Information Management, vol. 18, no. 3,
p. 35, 2010.
[37] S. AlAwadhi and A. Morris, “Factors influencing the adoption of
e-government services,” Journal of Software, vol. 4, no. 6, pp. 584–590,
2009.
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@article{"International Journal of Business, Human and Social Sciences:77363", author = "Mohammed Alonazi and Natalia Beloff and Martin White", title = "MGAUM—Towards a Mobile Government Adoption and Utilization Model: The Case of Saudi Arabia", abstract = "This paper presents a proposal for a mobile government
adoption and utilization model (MGAUM), which is a framework
designed to increase the adoption rate of m-government services
in Saudi Arabia. Recent advances in mobile technologies such are
Mobile compatibilities, The development of wireless communication,
mobile applications and devices are enabling governments to
deliver services in new ways to citizens more efficiently and
economically. In the last decade, many governments around the
globe are utilizing these advances effectively to develop their next
generation of e-government services. However, a low adoption rate of
m-government services by citizens is a common problem in Arabian
countries, including Saudi Arabia. Yet, to our knowledge, very little
research has been conducted focused on understanding the factors
that influence citizen adoption of these m-government services in
this part of the world. A set of social, cultural and technological
factors have been identified in the literature, which has led to the
formulation of associated research questions and hypotheses. These
hypotheses will be tested on Saudi citizens using questionnaires and
interview methods based around the technology acceptance model.
A key objective of the MGAUM framework is to investigate and
understand Saudi citizens perception towards adoption and utilization
of m-government services.", keywords = "E-Government, M-Government, citizen services
quality, technology acceptance model, Saudi Arabia, adoption
framework.", volume = "12", number = "3", pages = "450-8", }
