An E-Government Implementation Model for Peruvian State Companies Based on COBIT 5.0: Definition and Goals of the Model
As part of the regulatory compliance process and the streamlining of public administration, the Peruvian government has implemented the National E-Government Plan in all state institutions with the aim of providing citizens with solid services based on the use of Information and Communications Technologies (ICT). As part of the regulations, the requisites to be met by public institutions have been submitted. However, the lack of an implementation model was detected, one that can serve as a guide to such institutions in order to materialize the organizational and technological structures needed, which allow them to provide the required digital services. This paper develops an implementation model of electronic government (e-government) for Peru’s state institutions, in compliance with current regulations based on a COBIT 5.0 framework. Furthermore, the paper introduces phase 1 of this model: business and IT goals, the goals cascade and the future model of processes.
[1] ISACA, COBIT 5.0: Framework, Illinois: ISACA Publishing, 2013.
[2] A. López, Reinventando los Gobiernos con apoyo de los Tableros de Comando y Control, Argentina: Club Tablero de Comando, 2004, pp. 7.
[3] R. Kaplan, and D. Norton, El Cuadro de Mando Integral. 2da ed. Barcelona: Ediciones Gestión, 2000, ch. 3-4.
[4] J. Barros and R. Rodríguez, “Una nueva visión del Cuadro de Mando Integral para el Sector Público”, Revista Iberoamericana de Contabilidad, no. 4, 2004, pp. 117 – 148.
[5] A. Naser, and G. Concha, “El gobierno electrónico en la gestión pública”, Comisión Económica para América Latina y el Caribe (CEPAL), no. 73, 2011, pp. 7-37.
[6] E. Gaulé, S. Jurgita, and S. Jolanta, “Smart Public Governance: dimensions, characteristics, criteria”, in Proc. International Research Society for Public Management Conf., Birmingham, 2015, pp. 1-18.
[7] E. Poggi, “Gobierno Electrónico, Gobierno Local y Gestión Tecnológica”, in El Gobierno Electrónico a nivel local, vol. 2, D. Pando, Ed, Buenos Aires: Centro de Implementación de Políticas Públicas para la Equidad y el Crecimiento (CIPPEC), 2013, pp. 73 – 93.
[8] M. Baquerizo, “Modelo de seguridad para sistemas E-gobierno mediante satisfacibilidad booleana”, 2014.
[9] E. Ziemba, T. Papaj, and M. Jadamus-Hacura, “Adopting state and local e-government: Empirical evidence from Poland” in Proc Proceedings of the 16th European Conference on e-Government, ed. by M. Dečman and T. Jukić, Slovenia, 2016, vol. 1, pp. 255-264.
[10] V. Lemieux, “One Step Forward, Two Steps Backward? Does EGovernment make Governments in Developing Countries more Transparent and Accountable?” Working Paper Series. World Bank. USA, 2016.
[11] M. Gómez, and V. Montesinos, “Gobierno electrónico y transparencia financiera y presupuestal de los departamentos en Colombia” Revista Venezolana de Gerencia, no. 68, pp. 670 – 698, 2014.
[12] L. Martínez, V. Pina, and L. Torres, “El gobierno electrónico y la rendición de cuentas en la administración regional/estatal”, Gestión y Política Pública, Jan. 2013, pp. 105-135.
[13] J. Fitzsimmons, M. Fitzsimmons, and S. Bordoloi, Service Management. Operations, Strategy, Information Technology. 8th Edition. New York: McGraw-Hill Education, 2013, pp. 68-128.
[14] R. Steinberg, Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives. Indiana: Trafford, 2013, pp. 77-109.
[15] B. Stinebrickner, Annual Editions: State and Local Government. 16th Edition. New York: McGraw-Hill Education, 2013, ch. 2.
[16] D. Anderson, R. Wu, J. Cho, and K. Schroeder. E-Government Strategy, ICT and Innovation for Citizen Engagement. New York: Springer, 2015, ch. 2-4.
[17] Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions, European Union eGovernment Action Plan 2016-2020 - Accelerating the digital transformation of government. Brussels: European Commission, 2016.
[18] J. Hirano, “El acceso a un servicio público de calidad, continuidad del servicio y rol del regulador,” Revista de Derecho Administrativo, vol. 12, pp. 45-52, 2015.
[19] E. Otenyo, and N. Lind, e-Government: The Use of Information and Communication Technologies in Administration, New York: Teneo Press, 2011, ch. 1.
[20] W. Van Grembergen, and S. De Haes, Business Strategy and Applications in Enterprise IT Governance, Pennsylvania: IGI-Global, 2012, ch. 1, 2, 6, 7.
[21] V. Castro, “Tecnologías de información que contribuyen con las prácticas de Green IT”, Ingenium, vol. 8, no. 19, pp. 11-26, 2014.
[22] N. Bakker, M. Gründeman, and R. Visser, EXIN Green IT Foundation – Workbook, Amsterdam: EXIN Holding B.V., 2012.
[23] R. Gil-García, E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations, Pennsylvania: IGI-Global, 2013, ch. 1, 2, 6.
[24] M. Torres, C. Vásquez, and A. Viloria, “Gestión y calidad de la información en el Gobierno Electrónico”, Universidad, Ciencia y Tecnología, vol. 14, pp. 55 -64.
[25] L. Nordfors, B. Ericson, B., H. Lindell, and J. Lapidus, eGovernment of Tomorrow - Future scenarios for 2020, VINNOVA – Swedish Governmental Agency for Innovation Systems, Sweden, 2016.
[26] E. Gaulė, and G. Žilinskas, E-governance in Lithuanian Municipalities: External Factors Analysis of the Websites Development, Public Policy And Administration, vol. 12, no 1, p. 80–93, 2013.
[27] M Kolsaker, A., Lee-Kelley, L. “Citizens’ attitudes towards e-government and e-governance: a UK study”, International Journal of Public Sector Management, vol. 21, no. 7, p.723–738, 2008.
[28] C. Carrasco, and C. Ipanaqué, “Adopción del m-government en el sector público”, Quipukamayoc, vol. 22, 2014, pp. 155-164.
[29] R. Rodríguez, P. Vera, L. Marko, C. Alderete, and A. Conca. “El Gobierno Electrónico y la Implementación de las TIC para Brindar Nuevos Canales de Comunicación”, Revista Latinoamericana de Ingeniería de Software, vol. 3, pp. 187 – 195, 2015.
[30] P. Soto, “Gobierno y riesgos de TI,” Tópicos Selectos de Ingeniería: Gobierno de tecnología de Información, 2014, pp. 39-54.
[31] L. Cuenca, J. De Dios Milla, and A. Boza, “Análisis de la alineación de las tecnologías de la información y el negocio en empresas de la Comunidad Valenciana”. Dirección y Organización, vol. 55, 2015, pp. 38-43.
[32] D. Lathrop, and L. Ruma, Open Government: Collaboration, Transparency, and Participation in Practice, CA: O'Reilly Media, 2010, pp. 11-49.
[33] R. Cropf, E-Government for Public Managers: Administering the Virtual Public Sphere, Maryland: Rowman & Littlefield Publishers, 2016.
[34] Measuring eGovernment success: A public value approach (Article)
[35] M. Scott, W. Delone, and W. Golden, Measuring eGovernment success: A public value approach, European Journal of Information Systems, vol. 25, no. 3, pp. 187-208, May 2016.
[36] S. Chomchaiya, V. Esichaikul, “Consolidated performance measurement framework for government e-procurement focusing on internal stakeholders”, Information Technology and People, vol. 29, no. 2, pp. 354-380, Jun. 2016.
[37] Z. Alreemy, V. Chang, R. Walters, and G. Wills, “Critical success factors (CSFs) for information technology governance (ITG)”, International Journal of Information Management, vol. 36, no. 6, pp. 907-916, Dec. 2016.
[38] M. Altemimi, and M. Zakaria, “Developing factors for effective IT governance mechanism”, in Proc. 9th Malaysian Software Engineering Conference, Kuala Lumpur, 2015, pp. 245-251.
[39] Organización de las Naciones Unidas ONU, “Estudio de las Naciones Unidas sobre el gobierno electrónico”, gobierno electrónico para el pueblo, Departamento de Economía y Asuntos Sociales. United Nations, New York, 2012.
[40] M. Bruzza and M. Tupia, “A systematic review based on Kitchengam's criteria about use of specific models to implement e-government solutions”, in Proc. 3th International Conference on eDemocracy & eGovernment (ICEDEG), Sangolqui, 2016, pp.75-80.
[1] ISACA, COBIT 5.0: Framework, Illinois: ISACA Publishing, 2013.
[2] A. López, Reinventando los Gobiernos con apoyo de los Tableros de Comando y Control, Argentina: Club Tablero de Comando, 2004, pp. 7.
[3] R. Kaplan, and D. Norton, El Cuadro de Mando Integral. 2da ed. Barcelona: Ediciones Gestión, 2000, ch. 3-4.
[4] J. Barros and R. Rodríguez, “Una nueva visión del Cuadro de Mando Integral para el Sector Público”, Revista Iberoamericana de Contabilidad, no. 4, 2004, pp. 117 – 148.
[5] A. Naser, and G. Concha, “El gobierno electrónico en la gestión pública”, Comisión Económica para América Latina y el Caribe (CEPAL), no. 73, 2011, pp. 7-37.
[6] E. Gaulé, S. Jurgita, and S. Jolanta, “Smart Public Governance: dimensions, characteristics, criteria”, in Proc. International Research Society for Public Management Conf., Birmingham, 2015, pp. 1-18.
[7] E. Poggi, “Gobierno Electrónico, Gobierno Local y Gestión Tecnológica”, in El Gobierno Electrónico a nivel local, vol. 2, D. Pando, Ed, Buenos Aires: Centro de Implementación de Políticas Públicas para la Equidad y el Crecimiento (CIPPEC), 2013, pp. 73 – 93.
[8] M. Baquerizo, “Modelo de seguridad para sistemas E-gobierno mediante satisfacibilidad booleana”, 2014.
[9] E. Ziemba, T. Papaj, and M. Jadamus-Hacura, “Adopting state and local e-government: Empirical evidence from Poland” in Proc Proceedings of the 16th European Conference on e-Government, ed. by M. Dečman and T. Jukić, Slovenia, 2016, vol. 1, pp. 255-264.
[10] V. Lemieux, “One Step Forward, Two Steps Backward? Does EGovernment make Governments in Developing Countries more Transparent and Accountable?” Working Paper Series. World Bank. USA, 2016.
[11] M. Gómez, and V. Montesinos, “Gobierno electrónico y transparencia financiera y presupuestal de los departamentos en Colombia” Revista Venezolana de Gerencia, no. 68, pp. 670 – 698, 2014.
[12] L. Martínez, V. Pina, and L. Torres, “El gobierno electrónico y la rendición de cuentas en la administración regional/estatal”, Gestión y Política Pública, Jan. 2013, pp. 105-135.
[13] J. Fitzsimmons, M. Fitzsimmons, and S. Bordoloi, Service Management. Operations, Strategy, Information Technology. 8th Edition. New York: McGraw-Hill Education, 2013, pp. 68-128.
[14] R. Steinberg, Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives. Indiana: Trafford, 2013, pp. 77-109.
[15] B. Stinebrickner, Annual Editions: State and Local Government. 16th Edition. New York: McGraw-Hill Education, 2013, ch. 2.
[16] D. Anderson, R. Wu, J. Cho, and K. Schroeder. E-Government Strategy, ICT and Innovation for Citizen Engagement. New York: Springer, 2015, ch. 2-4.
[17] Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions, European Union eGovernment Action Plan 2016-2020 - Accelerating the digital transformation of government. Brussels: European Commission, 2016.
[18] J. Hirano, “El acceso a un servicio público de calidad, continuidad del servicio y rol del regulador,” Revista de Derecho Administrativo, vol. 12, pp. 45-52, 2015.
[19] E. Otenyo, and N. Lind, e-Government: The Use of Information and Communication Technologies in Administration, New York: Teneo Press, 2011, ch. 1.
[20] W. Van Grembergen, and S. De Haes, Business Strategy and Applications in Enterprise IT Governance, Pennsylvania: IGI-Global, 2012, ch. 1, 2, 6, 7.
[21] V. Castro, “Tecnologías de información que contribuyen con las prácticas de Green IT”, Ingenium, vol. 8, no. 19, pp. 11-26, 2014.
[22] N. Bakker, M. Gründeman, and R. Visser, EXIN Green IT Foundation – Workbook, Amsterdam: EXIN Holding B.V., 2012.
[23] R. Gil-García, E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations, Pennsylvania: IGI-Global, 2013, ch. 1, 2, 6.
[24] M. Torres, C. Vásquez, and A. Viloria, “Gestión y calidad de la información en el Gobierno Electrónico”, Universidad, Ciencia y Tecnología, vol. 14, pp. 55 -64.
[25] L. Nordfors, B. Ericson, B., H. Lindell, and J. Lapidus, eGovernment of Tomorrow - Future scenarios for 2020, VINNOVA – Swedish Governmental Agency for Innovation Systems, Sweden, 2016.
[26] E. Gaulė, and G. Žilinskas, E-governance in Lithuanian Municipalities: External Factors Analysis of the Websites Development, Public Policy And Administration, vol. 12, no 1, p. 80–93, 2013.
[27] M Kolsaker, A., Lee-Kelley, L. “Citizens’ attitudes towards e-government and e-governance: a UK study”, International Journal of Public Sector Management, vol. 21, no. 7, p.723–738, 2008.
[28] C. Carrasco, and C. Ipanaqué, “Adopción del m-government en el sector público”, Quipukamayoc, vol. 22, 2014, pp. 155-164.
[29] R. Rodríguez, P. Vera, L. Marko, C. Alderete, and A. Conca. “El Gobierno Electrónico y la Implementación de las TIC para Brindar Nuevos Canales de Comunicación”, Revista Latinoamericana de Ingeniería de Software, vol. 3, pp. 187 – 195, 2015.
[30] P. Soto, “Gobierno y riesgos de TI,” Tópicos Selectos de Ingeniería: Gobierno de tecnología de Información, 2014, pp. 39-54.
[31] L. Cuenca, J. De Dios Milla, and A. Boza, “Análisis de la alineación de las tecnologías de la información y el negocio en empresas de la Comunidad Valenciana”. Dirección y Organización, vol. 55, 2015, pp. 38-43.
[32] D. Lathrop, and L. Ruma, Open Government: Collaboration, Transparency, and Participation in Practice, CA: O'Reilly Media, 2010, pp. 11-49.
[33] R. Cropf, E-Government for Public Managers: Administering the Virtual Public Sphere, Maryland: Rowman & Littlefield Publishers, 2016.
[34] Measuring eGovernment success: A public value approach (Article)
[35] M. Scott, W. Delone, and W. Golden, Measuring eGovernment success: A public value approach, European Journal of Information Systems, vol. 25, no. 3, pp. 187-208, May 2016.
[36] S. Chomchaiya, V. Esichaikul, “Consolidated performance measurement framework for government e-procurement focusing on internal stakeholders”, Information Technology and People, vol. 29, no. 2, pp. 354-380, Jun. 2016.
[37] Z. Alreemy, V. Chang, R. Walters, and G. Wills, “Critical success factors (CSFs) for information technology governance (ITG)”, International Journal of Information Management, vol. 36, no. 6, pp. 907-916, Dec. 2016.
[38] M. Altemimi, and M. Zakaria, “Developing factors for effective IT governance mechanism”, in Proc. 9th Malaysian Software Engineering Conference, Kuala Lumpur, 2015, pp. 245-251.
[39] Organización de las Naciones Unidas ONU, “Estudio de las Naciones Unidas sobre el gobierno electrónico”, gobierno electrónico para el pueblo, Departamento de Economía y Asuntos Sociales. United Nations, New York, 2012.
[40] M. Bruzza and M. Tupia, “A systematic review based on Kitchengam's criteria about use of specific models to implement e-government solutions”, in Proc. 3th International Conference on eDemocracy & eGovernment (ICEDEG), Sangolqui, 2016, pp.75-80.
@article{"International Journal of Business, Human and Social Sciences:75168", author = "M. Bruzza and M. Tupia and F. Rodríguez", title = "An E-Government Implementation Model for Peruvian State Companies Based on COBIT 5.0: Definition and Goals of the Model", abstract = "As part of the regulatory compliance process and the streamlining of public administration, the Peruvian government has implemented the National E-Government Plan in all state institutions with the aim of providing citizens with solid services based on the use of Information and Communications Technologies (ICT). As part of the regulations, the requisites to be met by public institutions have been submitted. However, the lack of an implementation model was detected, one that can serve as a guide to such institutions in order to materialize the organizational and technological structures needed, which allow them to provide the required digital services. This paper develops an implementation model of electronic government (e-government) for Peru’s state institutions, in compliance with current regulations based on a COBIT 5.0 framework. Furthermore, the paper introduces phase 1 of this model: business and IT goals, the goals cascade and the future model of processes.
", keywords = "E-government, implementation, model, COBIT 5.0, digital services, u-government, m-government.", volume = "11", number = "3", pages = "675-8", }
