Abstract: Malaysia is aggressive in promoting the usage of ICT
to its mass population through the support by the government
policies and programs targeting the general population. However,
with the uneven distribution of the basic telecommunication
infrastructure between the urban and rural area, cost for being
“interconnected" that is considered high among the poorer rural
population and the lack of local contents that suit the rural population
needs or lifestyles, it is still a challenge for Malaysia to achieve its
Vision 2020 Agenda moving the nation towards an information
society by the year 2020. Among the existing programs that have
been carried out by the government to encourage the usage of ICT by
the rural population is “Kedaikom", a community telecenter with the
general aim is to engage the community to get exposed and to use the
ICT, encouraging the diffusion of the ICT technology to the rural
population. The research investigated by using a questionnaire
survey of how Kedaikom, as a community telecenter could play a
role in encouraging the rural or underserved community to use the
ICT. The result from the survey has proven that the community
telecenter could bridge the digital divide between the underserved
rural population and the well-accessed urban population in Malaysia.
More of the rural population, especially from the younger generation
and those with higher educational background are using the
community telecenter to be connected to the ICT.