Abstract: Telecommunication service providers demand accurate
and precise prediction of customer churn probabilities to increase the
effectiveness of their customer relation services. The large amount of
customer data owned by the service providers is suitable for analysis
by machine learning methods. In this study, expenditure data of
customers are analyzed by using an artificial neural network (ANN).
The ANN model is applied to the data of customers with different
billing duration. The proposed model successfully predicts the churn
probabilities at 83% accuracy for only three months expenditure data
and the prediction accuracy increases up to 89% when the nine month
data is used. The experiments also show that the accuracy of ANN
model increases on an extended feature set with information of the
changes on the bill amounts.
Abstract: The research examines the factors that affect customer churn (CC) in the Jordanian telecom industry. A total of 700 surveys were distributed. Cluster analysis revealed three main clusters. Results showed that CC and customer satisfaction (CS) were the key determinants in forming the three clusters. In two clusters, the center values of CC were high, indicating that the customers were loyal and SC was expensive and time- and energy-consuming. Still, the mobile service provider (MSP) should enhance its communication (COM), and value added services (VASs), as well as customer complaint management systems (CCMS). Finally, for the third cluster the center of the CC indicates a poor level of loyalty, which facilitates customers churn to another MSP. The results of this study provide valuable feedback for MSP decision makers regarding approaches to improving their performance and reducing CC.
Abstract: Indian telecom services industry has been witnessing
a stupendous growth since 1990s. Over the years, subscriber base has
grown steadily and it crossed 950 million marks in March 2012.
India with second largest subscriber base also offers one of the
lowest call tariffs in the world. But in the euphoria of high growth in
services, the equipment manufacturing received least priority. India
mainly depends on imported components from China. Of late, it is
realized that lack of domestic manufacturing may pose a serious
challenge to India-s continued success in the telecom sector.
Therefore, the National Telecom Policy 2012 aims at developing a
strong equipment manufacturing base within India. This paper
realistically assesses India-s true potential in equipment
manufacturing and seeks to identify the emerging issues and
challenges before the Indian telecom equipment manufacturing sector
while it tries to make a transition from an import-dependent industry
to a global manufacturing hub.