Abstract: The objectives of this research were to explore factors
influencing knowledge management process in the manufacturing
industry and develop a model to support knowledge management
processes. The studied factors were technology infrastructure, human
resource, knowledge sharing, and the culture of the organization. The
knowledge management processes included discovery, capture,
sharing, and application. Data were collected through questionnaires
and analyzed using multiple linear regression and multiple
correlation. The results found that technology infrastructure, human
resource, knowledge sharing, and culture of the organization
influenced the discovery and capture processes. However, knowledge
sharing had no influence in sharing and application processes. A
model to support knowledge management processes was developed,
which indicated that sharing knowledge needed further improvement
in the organization.
Abstract: The efficient knowledge management system (KMS)
is one of the important strategies to help firms to achieve sustainable
competitive advantages, but little research has been conducted to
understand what contributes to the KMS success. This study thus set
to investigate the determinants of KMS success in the context of Thai
banking industry. A questionnaire survey was conducted in four
major Thai Banks to test the proposed KMS Success model.
The result of this study shows that KMS use and user satisfaction
relate significantly to the success of KMS, and knowledge quality,
service quality and trust lead to system use, and knowledge quality,
system quality and trust lead to user satisfaction. However, this
research focuses only on system and user-related factors. Future
research thus can extend to study factors such as management support
and organization readiness.
Abstract: Result of the study on knowledge management systems in businesses was shown that the most of these businesses provide internet accessibility for their employees in order to study new knowledge via internet, corporate website, electronic mail, and electronic learning system. These business organizations use information technology application for knowledge management because of convenience, time saving, ease of use, accuracy of information and knowledge usefulness. The result indicated prominent improvements for corporate knowledge management systems as the following; 1) administrations must support corporate knowledge management system 2) the goal of corporate knowledge management must be clear 3) corporate culture should facilitate the exchange and sharing of knowledge within the organization 4) cooperation of personnel of all levels must be obtained 5) information technology infrastructure must be provided 6) they must develop the system regularly and constantly.
Abstract: Knowledge-based e-mail systems focus on
incorporating knowledge management approach in order to enhance
the traditional e-mail systems. In this paper, we present a knowledgebased
e-mail system called KS-Mail where people do not only send
and receive e-mail conventionally but are also able to create a sense
of knowledge flow. We introduce semantic processing on the e-mail
contents by automatically assigning categories and providing links to
semantically related e-mails. This is done to enrich the knowledge
value of each e-mail as well as to ease the organization of the e-mails
and their contents. At the application level, we have also built
components like the service manager, evaluation engine and search
engine to handle the e-mail processes efficiently by providing the
means to share and reuse knowledge. For this purpose, we present the
KS-Mail architecture, and elaborate on the details of the e-mail
server and the application server. We present the ontology mapping
technique used to achieve the e-mail content-s categorization as well
as the protocols that we have developed to handle the transactions in
the e-mail system. Finally, we discuss further on the implementation
of the modules presented in the KS-Mail architecture.
Abstract: This paper presents a narrative management system
for organizations to capture organization's tacit knowledge
through stories. The intention of capturing tacit knowledge is to
address the problem that comes with the mobility of workforce in
organisation. Storytelling in knowledge management context is
seen as a powerful management tool to communicate tacit
knowledge in organization. This narrative management system is
developed firstly to enable uploading of many types of knowledge
sharing stories, from general to work related-specific stories and
secondly, each video has comment functionality where knowledge
users can post comments to other knowledge users. The narrative
management system allows the stories to browse, search and view
by the users. In the system, stories are stored in a video repository.
Stories that were produced from this framework will improve
learning, knowledge transfer facilitation and tacit knowledge
quality in an organization.
Abstract: Knowledge management (KM) is generally
considered to be a positive process in an organisation, facilitating
opportunities to achieve competitive advantage via better quality
information handling, compilation of expert know-how and rapid
response to fluctuations in the business environment. The KM
paradigm as portrayed in the literature informs the processes that can
increase intangible assets so that corporate knowledge is preserved.
However, in some instances, knowledge management exists in a
universe of dynamic tension among the conflicting needs to respect
privacy and intellectual property (IP), to guard against data theft, to
protect national security and to stay within the laws. While the
Knowledge Management literature focuses on the bright side of the
paradigm, there is also a different side in which knowledge is
distorted, suppressed or misappropriated due to personal or
organisational motives (the paradox). This paper describes the ethical
paradoxes that occur within the taxonomy and deontology of
knowledge management and suggests that recognising both the
promises and pitfalls of KM requires wisdom.
Abstract: This paper presents an analytical framework for an
effective online personal knowledge management (PKM) of
knowledge workers. The development of this framework is prompted
by our qualitative research on the PKM processes and cognitive
enablers of knowledge workers in eight organisations selected from
three main industries in Malaysia. This multiple-case research
identifies the relationships between the effectiveness of four online
PKM processes: get/retrieve, understand/analyse, share, and connect.
It also establishes the importance of cognitive enablers that mediate
this relationship, namely, method, identify, decide and drive.
Qualitative analysis is presented as the findings, supported by the
preceded quantitative analysis on an exploratory questionnaire
survey.
Abstract: Knowledge is a key asset for any organisation to
sustain competitive advantages, but it is difficult to identify and
represent knowledge which is needed to perform activities in
business processes. The effective knowledge management and
support for relevant business activities definitely gives a huge impact
to the performance of the organisation as a whole. This is because
that knowledge have the functions of directing, coordinating and
controlling actions within business processes. The study has
introduced organisational morphology, a norm-based approach by
applying semiotic theories which emphasise on the representation of
knowledge in norms. This approach is concerned with the
identification of activities into three categories: substantive,
communication and control activities. All activities are directed by
norms; hence three types of norms exist; each is associated to a
category of activities. The paper describes the approach briefly and
illustrates the application of this approach through a case study of
academic activities in higher education institutions. The result of the
study shows that the approach provides an effective way to profile
business knowledge and the profile enables the understanding and
specification of business requirements of an organisation.
Abstract: This paper attempts to highlight the significant role of
knowledge management practices (KMP) and competencies in
improving the performance and efficiency of public sector
organizations. It appears that public sector organizations in
developing countries have not received much attention in the
research literature of knowledge management and competencies.
Therefore, this paper seeks to explore the role of KMP and
competencies in achieving superior performance among public sector
organizations in Malaysia in the broader perspective. Survey
questionnaires were distributed to all Administrative and Diplomatic
Officers (ADS) from 28 ministries located in Putrajaya, Malaysia.
This paper also examines preliminary empirical results on the
relationship between support for knowledge management practices,
competencies, and orientation in Malaysia-s public organizations.
This paper supports the notion that the practices of knowledge
management at the organizational level are a prerequisite for
successful organizational performance. In conclusion, the results not
only have the potential to contribute theoretically to both
management strategy and knowledge management field literature but
also to the area of organizational performance.
Abstract: This paper presents the adaptation of the knowledge management model and intellectual capital measurement NOVA to the needs of work or research project must be developed when conducting a program of graduate-level master. Brackets are added in each of the blocks which is represented in the original model NOVA and which allows to represent those involved in each of these.
Abstract: Work-life balance has been acknowledged and
promoted for the sake of employee retention. It is essential for a
manager to realize the human resources situation within a company to
help employees work happily and perform at their best. This paper
suggests knowledge management and critical thinking are useful to
motivate employees to think about their work-life balance. A
qualitative case study is presented, which aimed to discover the
meaning of work-life balance-s meaning from the perspective of Thai
knowledge workers and how it affects their decision-making towards
work resignation. Results found three types of work-life balance
dimensions; a work- life balance including a workplace and a private
life setting, an organizational working life balance only, and a worklife
balance only in a private life setting. These aspects all influenced
the decision-making of the employees. Factors within a theme of an
organizational work-life balance were involved with systematic
administration, fair treatment, employee recognition, challenging
assignments to gain working experience, assignment engagement,
teamwork, relationship with superiors, and working environment,
while factors concerning private life settings were about personal
demands such as an increasing their salary or starting their own
business.
Abstract: One of the most important areas of knowledge management studies is knowledge sharing. Measured in terms of number of scientific articles and organization-s applications, knowledge sharing stands as an example of success in the field. This paper reviews the related papers in the context of the underlying individual behavioral variables to providea direction framework for future research and writing.
Abstract: Data mining has been integrated into application systems to enhance the quality of the decision-making process. This study aims to focus on the integration of data mining technology and Knowledge Management System (KMS), due to the ability of data mining technology to create useful knowledge from large volumes of data. Meanwhile, KMS vitally support the creation and use of knowledge. The integration of data mining technology and KMS are popularly used in business for enhancing and sustaining organizational performance. However, there is a lack of studies that applied data mining technology and KMS in the education sector; particularly students- academic performance since this could reflect the IHL performance. Realizing its importance, this study seeks to integrate data mining technology and KMS to promote an effective management of knowledge within IHLs. Several concepts from literature are adapted, for proposing the new integrative data mining technology and KMS framework to an IHL.
Abstract: This paper describes an experience of research,
development and innovation applied in Industrial Naval at (Science
and Technology Corporation for the Development of Shipbuilding
Industry, Naval in Colombia (COTECMAR) particularly through
processes of research, innovation and technological development,
based on theoretical models related to organizational knowledge
management, technology management and management of human
talent and integration of technology platforms. It seeks ways to
facilitate the initial establishment of environments rich in
information, knowledge and content-supported collaborative
strategies on dynamic processes missionary, seeking further
development in the context of research, development and innovation
of the Naval Engineering in Colombia, making it a distinct basis for
the generation of knowledge assets from COTECMAR.
The integration of information and communication technologies,
supported on emerging technologies (mobile technologies, wireless,
digital content via PDA, and content delivery services on the Web 2.0
and Web 3.0) as a view of the strategic thrusts in any organization
facilitates the redefinition of processes for managing information and
knowledge, enabling the redesign of workflows, the adaptation of
new forms of organization - preferably in networking and support the
creation of symbolic-inside-knowledge promotes the development of
new skills, knowledge and attitudes of the knowledge worker
Abstract: This paper challenges the relevance of knowledgebased
management research by arguing that the majority of the
literature emphasizes information and knowledge provision instead of
their business usage. For this reason the related processes are
considered valuable and eligible as such, which has led to
overlapping nature of knowledge-based management disciplines. As
a solution, this paper turns the focus on the information usage. Value
of knowledge and respective management tasks are then defined by
the business need and the knowledge-user becomes the main actor.
The paper analyses the prevailing literature streams and recognizes
the need for a more focused and robust understanding of knowledgebased
value creation. The paper contributes by synthetizing the
existing literature and pinpointing the essence of knowledge-based
management disciplines.
Abstract: Although current competitive challenges induced by today-s digital economy place their main emphasis on organizational knowledge, customer knowledge has been overlooked. On the other hand, the business community has finally begun to realize the important role customer knowledge can play in the organizational boundaries of the corporate arena. As a result, there is an emerging market for the tools and utilities whose objective is to provide the intelligence for knowledge sharing between the businesses and their customers. In this paper, we present a conceptual model of customer knowledge management by identifying and analyzing the existing tools in the market. The focus will be upon the emerging British dotcom industry whose customer based B2C behavior has been an influential part of the knowledge based intelligence tools in existence today.
Abstract: This study examines knowledge management in the public organizations in Iran. The purpose of this article is to provide a conceptual framework for application of knowledge management in public organizations. The study indicates that an increasing tendency for implementation of knowledge management in organizations is emerging. Nonetheless knowledge management in public organizations is toddler and little has been done to bring the subject to use in the public sector. The globalization of change and popularization of some values like participation, citizen-orientation and knowledge-orientation in the new theories of public administration requires that the knowledge management is considered and attend to in the public sector. This study holds that a knowledge management framework for public organizations is different from this in the public sector, because public sector is stakeholder-dependent while the private is shareholder-dependent. Based on the research, we provide a conceptual model. The model proposed involves three factors: Organizational, knowledge citizens and contextual factors. The study results indicate these factors affect on knowledge management in public organizations in Iran.
Abstract: The burst of Web 2.0 technology and social
networking tools manifest different styles of learning and managing
knowledge among both knowledge workers and adult learners. In the
Western countries, open-learning concept has been made popular due
to the ease of use and the reach that the technology provides. In
Malaysia, there are still some gaps between the learners- acceptance
of technology and the full implementation of the technology in the
education system. There is a need to understand how adult learners,
who are knowledge workers, manage their personal knowledge via
social networking tools, especially in their learning process. Four
processes of personal knowledge management (PKM) and four
cognitive enablers are proposed supported by analysed data on adult
learners in a university. The model derived from these processes and
enablers is tested and presented, with recommendations on features to be included in adult learners- learning environment.
Abstract: In this paper the effects of top management commitment on knowledge management activities has been analyzed. This research has been conducted as a case study in an academic environment. The data collection was carried out in the form of semi-structured interview with an interview guide. This study shows the effects of knowledge management strategic plan developing in academia strategic plan on knowledge management success. This paper shows the importance top management commitment factors including strategic plan, communication, and training on knowledge management success in academia. In particular the most important role of Strategic planning in knowledge management success is clarified. This study explores one of the necessary organizational infrastructures of successful implementation of knowledge management. The idea of this research could be applied in the other context especially in the industrial organizations.
Abstract: Recently, a great number of theoretical frameworks
have been proposed to develop the linkages between knowledge
management (KM) and organizational strategies. However, while
there has been much theorizing and case study in the area, validated
research models integrating KM and information technology
strategies for empirical testing of these theories have been scarce. In
this research, we try to develop a research model for explaining the
relationship between KM strategy and IT strategy and their effects on
performance. Finally, meaningful propositions and conclusions are
derived, and suggestions for future research are proposed and
discussed.