Abstract: Since the 1980s, banks and financial service institutions have been running in an endless race of innovation to cope with the advancing technology, the fierce competition, and the more sophisticated and demanding customers. In order to guide their innovation efforts, several researches were conducted to identify the success and failure factors of new financial services. These mainly included organizational factors, marketplace factors and new service development process factors. They almost all emphasized the importance of customer and market orientation as a response to the highly perceptual and intangible characteristics of financial services. However, they deemphasized the critical characteristics of high involvement of risk and close correlation with the economic conditions, a factor that heavily contributed to the Global financial Crisis of 2008. This paper reviews the success and failure factors of new financial services. It then adds new perspectives emerging from the analysis of the role of innovation in the global financial crisis.
Abstract: The service sector continues to grow and the percentage
of GDP accounted for by service industries keeps increasing. The
growth and importance of service to an economy is not just a
phenomenon of advanced economies, service is now a majority of the
world gross domestic products. However, the performance evaluation
process of new service development problems generally involves
uncertain and imprecise data. This paper presents a 2-tuple fuzzy
linguistic computing approach to dealing with heterogeneous
information and information loss problems while the processes of
subjective evaluation integration. The proposed method based on group
decision-making scenario to assist business managers in measuring
performance of new service development manipulates the
heterogeneity integration processes and avoids the information loss
effectively.
Abstract: The emergence of mobile application services and App
Store has led to the explosive growth of user innovation, which users
voluntarily contribute to. User innovation communities where end
users freely reveal innovative ideas and needs with other community
members are becoming increasingly influential in this area. However,
user-s ideas in user innovation community are not enough to be new
service opportunity, because some of them can already developed as
existing services in App Store. Moreover, the existing services similar
to new service opportunity can be significant references to apply
analogy to develop service concept. In response, this research
proposes Case-Based Reasoning approach to matching the user needs
and existing services, identifying unmet opportunistic user needs, and
retrieving similar services with opportunity. Due to its intuitive and
transparent algorithm, users related to App Store innovation
communities can easily employ Case-Based Reasoning based
approach to their innovation.