Abstract: Knowledge sharing in general and the contextual
access to knowledge in particular, still represent a key challenge in
the knowledge management framework. Researchers on semantic
web and human machine interface study techniques to enhance this
access. For instance, in semantic web, the information retrieval is
based on domain ontology. In human machine interface, keeping
track of user's activity provides some elements of the context that can
guide the access to information. We suggest an approach based on
these two key guidelines, whilst avoiding some of their weaknesses.
The approach permits a representation of both the context and the
design rationale of a project for an efficient access to knowledge. In
fact, the method consists of an information retrieval environment
that, in the one hand, can infer knowledge, modeled as a semantic
network, and on the other hand, is based on the context and the
objectives of a specific activity (the design). The environment we
defined can also be used to gather similar project elements in order to
build classifications of tasks, problems, arguments, etc. produced in a
company. These classifications can show the evolution of design
strategies in the company.
Abstract: Knowledge development in companies relies on
knowledge-intensive business processes, which are characterized by
a high complexity in their execution, weak structuring,
communication-oriented tasks and high decision autonomy, and often the need for creativity and innovation. A foundation of knowledge development is provided, which is based on a new conception of
knowledge and knowledge dynamics. This conception consists of a three-dimensional model of knowledge with types, kinds and qualities. Built on this knowledge conception, knowledge dynamics is
modeled with the help of general knowledge conversions between
knowledge assets. Here knowledge dynamics is understood to cover
all of acquisition, conversion, transfer, development and usage of
knowledge. Through this conception we gain a sound basis for
knowledge management and development in an enterprise. Especially
the type dimension of knowledge, which categorizes it according to
its internality and externality with respect to the human being, is crucial for enterprise knowledge management and development,
because knowledge should be made available by converting it to
more external types.
Built on this conception, a modeling approach for knowledgeintensive
business processes is introduced, be it human-driven,e-driven or task-driven processes. As an example for this approach, a model of the creative activity for the renewal planning of
a product is given.
Abstract: This paper introduces a tool that is being developed for the expression of information security policy controls that govern electronic healthcare records. By reference to published findings, the paper introduces the theory behind the use of knowledge management for automatic and consistent security policy assertion using the formalism called the Secutype; the development of the tool and functionality is discussed; some examples of Secutypes generated by the tool are provided; proposed integration with existing medical record systems is described. The paper is concluded with a section on further work and critique of the work achieved to date.
Abstract: Using activity theory, organisational theory and
didactics as theoretical foundations, a comprehensive model of the
organisational dimensions relevant for learning and knowledge
transfer will be developed. In a second step, a Learning Assessment
Guideline will be elaborated. This guideline will be designed to
permit a targeted analysis of organisations to identify the status quo
in those areas crucial to the implementation of learning and
knowledge transfer. In addition, this self-analysis tool will enable
learning managers to select adequate didactic models for e- and
blended learning. As part of the European Integrated Project
"Process-oriented Learning and Information Exchange" (PROLIX),
this model of organisational prerequisites for learning and knowledge
transfer will be empirically tested in four profit and non-profit
organisations in Great Britain, Germany and France (to be finalized
in autumn 2006). The findings concern not only the capability of the
model of organisational dimensions, but also the predominant
perceptions of and obstacles to learning in organisations.
Abstract: Knowledge is renowned as a significant component
for sustaining competitive advantage and gives leading edge in
business. This study emphasizes towards proper and effectuate
utilization of internal and external (both either explicit or tacit)
knowledge comes from stakeholders, highly supportive to combat
with the challenges and enhance organizational productivity.
Furthermore, it proposed a model under context of IRSA framework
which facilitates the organization including flow of knowledge and
experience sharing among employees. In discussion section an
innovative model which indulges all functionality as mentioned in
analysis section.
Abstract: Many companies have switched their processes to project-oriented in the last years. This brings new possibilities and effectiveness not only in the field of external processes connected with the product delivery but also the internal processes as well. However centralized project organization which is based on the role of project manager in the team has proved insufficient in some cases. Agile methods of project organization are trying to solve this problem by bringing new view on the project organization, roles, processes and competences. Scrum is one of these methods which builds on the principles of knowledge management to drive the project to effectiveness from all view angles. Using this method to organize internal and delivery projects helps the organization to create and share knowledge throughout the company. It also supports forming unique competences of individuals and project teams and drives innovations in the company.
Abstract: Narratives are invaluable assets of human lives. Due to
the distinct features of narratives, they are useful for supporting human
reasoning processes. However, many useful narratives become
residuals in organizations or human minds nowadays. Researchers
have contributed effort to investigate and improve narrative generation
processes. This paper attempts to contemplate essential components in
narratives and explore a computational approach to acquire and extract
knowledge to generate narratives. The methodology and significant
benefit for decision support are presented.
Abstract: The purpose of the present study is the investigation
of the relationship between knowledge management and enabling
managers based on achieving proper function. This research is
descriptive and investigative. The sample includes all male and
female high school managers of first and second regions of Urmia
including 98 school and accordingly 98 managers. The instrument
applied was a questionnaire. To sum up, there is a statistically
significant relationship between knowledge management and
empowering managers. In the end, several suggestions are provided.
Abstract: This paper is concerned with the establishment of relationships among knowledge management (KM) criteria that will ensure an essential foundation to evaluate KM outcomes. The major issue under investigation is to assess the popularity of criteria within organizations and to establish a structure of criteria for measuring KM results. An empirical survey was conducted among Malaysian organizations to investigate KM criteria for measuring success of KM initiatives. Therefore, knowledge workers as the respondents were targeted to establish a structure of criteria for evaluating KM outcomes. An established structure of criteria based on the Interpretive Structural Modeling (ISM) is used to map criteria relationships inside organizations. This structure is portrayed to identify that how these set of criteria are related. This network schema should be investigated and implemented to promote innovation and improve enterprise performance. To the researchers, this survey has significant insights into relationship between KM programs and business success.
Abstract: The development of Web has affected different aspects of our lives, such as communication, sharing knowledge, searching for jobs, social activities, etc. The web portal as a gateway in the World Wide Web is a starting point for people who are connecting to the Internet. The web portal as the type of knowledge management system provides a rich space to share and search information as well as communication services like free email or content provision for the users. This research aims to discover the university needs to the web portal as a necessary tool for students in the universities to help them in getting the required information. A survey was conducted to gather students' requirements which can be incorporated in to portal to be developed.
Abstract: In Thailand, the practice of pre-hospital Emergency
Medical Service (EMS) in each area reveals the different growth
rates and effectiveness of the practices. Those can be found as the
diverse quality and quantity. To shorten the learning curve prior to
speed-up the practices in other areas, story telling and lessons learnt
from the effective practices are valued as meaningful knowledge. To
this paper, it was to ascertain the factors, lessons learnt and best
practices that have impact as contributing to the success of prehospital
EMS system. Those were formulized as model prior to
speedup the practice in other areas. To develop the model, Malcolm
Baldrige National Quality Award (MBNQA), which is widely
recognized as a framework for organizational quality assessment and
improvement, was chosen as the discussion framework. Remarkably,
this study was based on the consideration of knowledge capture;
however it was not to complete the loop of knowledge activities.
Nevertheless, it was to highlight the recognition of knowledge
capture, which is the initiation of knowledge management.
Abstract: The importance of nurturing, accumulating, and efficiently deploying knowledge resources through formal structures and organisational mechanisms is well understood. Recent trends in knowledge management (KM) highlight that the effective creation and transfer of knowledge can also rely upon extra-organisational channels, such as, informal networks. The perception exists that the role of informal networks in knowledge creation and performance has been underestimated in the organisational context. Literature indicates that many managers fail to comprehend and successfully exploit the potential role of informal networks to create value for their organisations. This paper investigates: 1) whether managers share work-specific knowledge with informal contacts within and outside organisational boundaries; and 2) what do they think is the importance of this knowledge collaboration in their learning and work outcomes.
Abstract: The paper attempts a synthesis of problems relating to
municipal waste management in Nigeria and proposes a conceptual
knowledge management approach for tackling municipal waste
problems in cities across Nigeria. The application of knowledge
management approach and strategy is crucial for inculcating a change
of attitude towards improving the management of waste. The paper is
a review of existing literatures, information, policies and data on
municipal waste management in Nigeria. The inefficient management
of waste by individuals, households, consumers and waste
management companies can be attributed to inadequate information
on waste management benefits, lack of producers- involvement in
waste management as well as poor implementation of government
policies. The paper presents an alternative approach providing
solutions promoting efficient municipal waste management.
Abstract: Tacit knowledge has been one of the most discussed
and contradictory concepts in the field of knowledge management
since the mid 1990s. The concept is used relatively vaguely to refer
to any type of information that is difficult to articulate, which has led
to discussions about the original meaning of the concept (adopted
from Polanyi-s philosophy) and the nature of tacit knowing. It is
proposed that the subject should be approached from the perspective
of cognitive science in order to connect tacit knowledge to
empirically studied cognitive phenomena. Some of the most
important examples of tacit knowing presented by Polanyi are
analyzed in order to trace the cognitive mechanisms of tacit knowing
and to promote better understanding of the nature of tacit knowledge.
The cognitive approach to Polanyi-s theory reveals that the
tacit/explicit typology of knowledge often presented in the
knowledge management literature is not only artificial but totally
opposite approach compared to Polanyi-s thinking.
Abstract: The Siemens Healthcare Sector is one of the world's
largest suppliers to the healthcare industry and a trendsetter in
medical imaging and therapy, laboratory diagnostics, medical
information technology, and hearing aids.
Siemens offers its customers products and solutions for the entire
range of patient care from a single source – from prevention and
early detection to diagnosis, and on to treatment and aftercare. By
optimizing clinical workflows for the most common diseases,
Siemens also makes healthcare faster, better, and more cost effective.
The optimization of clinical workflows requires a
multidisciplinary focus and a collaborative approach of e.g. medical
advisors, researchers and scientists as well as healthcare economists.
This new form of collaboration brings together experts with deep
technical experience, physicians with specialized medical knowledge
as well as people with comprehensive knowledge about health
economics.
As Charles Darwin is often quoted as saying, “It is neither the
strongest of the species that survive, nor the most intelligent, but the
one most responsive to change," We believe that those who can
successfully manage this change will emerge as winners, with
valuable competitive advantage.
Current medical information and knowledge are some of the core
assets in the healthcare industry. The main issue is to connect
knowledge holders and knowledge recipients from various
disciplines efficiently in order to spread and distribute knowledge.
Abstract: Through the course of this paper we define Business Case Management and its characteristics, and highlight its link to knowledge workers. Business Case Management combines knowledge and process effectively, supporting the ad hoc and unpredictable nature of cases, and coordinate a range of other technologies to appropriately support knowledge-intensive processes. We emphasize the growing importance of knowledge workers and the current poor support for knowledge work automation. We also discuss the challenges in supporting this kind of knowledge work and propose a novel approach to overcome these challenges.
Abstract: Despite of many scholars and practitioners recognize
the knowledge management implementation in an organizations but
insufficient attention has been paid by researchers to select suitable
knowledge portal system (KPS) selection. This study develops a
Multi Criteria Decision making model based on the fuzzy VIKOR
approach to help organizations in selecting KPS. The suitable portal
is the critical influential factors on the success of knowledge
management (KM) implementation in an organization.
Abstract: Work stress causes the organizational work-life
imbalance of employees. Because of this imbalance, workers perform
with lower effort to finish assignments and thus an organization will
experience reduced productivity. In order to investigate the problem
of an organizational work-life imbalance, this qualitative case study
focuses on an organizational work-life imbalance among Thai
software developers in a German-owned company in Chiang Mai,
Thailand. In terms of knowledge management, fishbone diagram is
useful analysis tool to investigate the root causes of an organizational
work-life imbalance systematically in focus-group discussions.
Furthermore, fishbone diagram shows the relationship between
causes and effects clearly. It was found that an organizational worklife
imbalance among Thai software developers is influenced by
management team, work environment, and information tools used in
the company over time.
Abstract: This paper demonstrates an effort of a serviceoriented
engineering department in improving the sharing and
transfer of knowledge. Although the department consist of only six
employees, but it provides services in various chemical application in
an oil and gas business. The services provided span across Asia
Pacific region mainly Indonesia, Myanmar, Vietnam, Brunei,
Thailand and Singapore. Currently there are no effective tools or
integrated systems that support the sharing or transfer and
maintenance of knowledge so the department has considered
preserving this valuable knowledge by developing a Knowledge
Management System (KMS). This paper presents the development of
a KMS to support the sharing of knowledge in a service-oriented
engineering department of an oil and gas company. The embedded
features in the KMS like blog and forum will encourage iterative
process of knowledge sharing among the employees in the
department. The information and knowledge being shared, discussed
and communicated will be then achieved for future re-use. The re-use
of the knowledge allows the department to reduce redundant efforts
in providing consistent, up-to-date and cost effective of the best
solution to the its clients.
Abstract: This paper presents initiatives of Knowledge
Management (KM) applied to Forensic Sciences field, especially
developed at the Forensic Science Institute of the Brazilian Federal
Police. Successful projects, related to knowledge sharing, drugs
analysis and environmental crimes, are reported in the KM
perspective. The described results are related to: a) the importance of
having an information repository, like a digital library, in such a
multidisciplinary organization; b) the fight against drug dealing and
environmental crimes, enabling the possibility to map the evolution
of crimes, drug trafficking flows, and the advance of deforestation in
Amazon rain forest. Perspectives of new KM projects under
development and studies are also presented, tracing an evolution line
of the KM view at the Forensic Science Institute.