Abstract: In the present communication, we have studied
different variations in the entropy measures in the different states of
queueing processes. In case of steady state queuing process, it has
been shown that as the arrival rate increases, the uncertainty
increases whereas in the case of non-steady birth-death process, it is
shown that the uncertainty varies differently. In this pattern, it first
increases and attains its maximum value and then with the passage of
time, it decreases and attains its minimum value.