Abstract: Using a methodology grounded in business process
change theory, we investigate the critical success factors that affect
ERP implementation success in United States and India.
Specifically, we examine the ERP implementation at two case study
companies, one in each country. Our findings suggest that certain
factors that affect the success of ERP implementations are not
culturally bound, whereas some critical success factors depend on the
national culture of the country in which the system is being
implemented. We believe that the understanding of these critical
success factors will deepen the understanding of ERP
implementations and will help avoid implementation mistakes,
thereby increasing the rate of success in culturally different contexts.
Implications of the findings and future research directions for both
academicians and practitioners are also discussed.
Abstract: One of the most important aspects expected from ERP systems is to integrate various operations existing in administrative, financial, commercial, human resources, and production departments of the consumer organization. Also, it is often needed to integrate the new ERP system with the organization legacy systems when implementing the ERP package in the organization. Without relying on an appropriate software architecture to realize the required integration, ERP implementation processes become error prone and time consuming; in some cases, the ERP implementation may even encounters serious risks. In this paper, we propose a new architecture that is based on the agent oriented vision and supplies the integration expected from ERP systems using several independent but cooperator agents. Besides integration which is the main issue of this paper, the presented architecture will address some aspects of intelligence and learning capabilities existing in ERP systems