On the Dynamic Model of Service Innovation in Manufacturing Industry
As the trend of manufacturing is being dominated depending on services, products and processes are more and more related with sophisticated services. Thus, this research starts with the discussion about integration of the product, process, and service in the innovation process. In particular, this paper sets out some foundations for a theory of service innovation in the field of manufacturing, and proposes the dynamic model of service innovation related to product and process. Two dynamic models of service innovation are suggested to investigate major tendencies and dynamic variations during the innovation cycle: co-innovation and sequential innovation. To structure dynamic models of product, process, and service innovation, the innovation stages in which two models are mainly achieved are identified. The research would encourage manufacturers to formulate strategy and planning for service development with product and process.
[1] E. Sundin, M. Lindahl, A. Ronnback, G. Sandstrom, and J. Ostlin,
"Integrated product and service engineering methodology," Proc. of 11th
Int. Conf. of Sus. Inno., Chicago, IL, 2006.
[2] S. Brax, "A manufacturer becoming service provider: challenges and a
pradox," Manag. Serv. Qual., vol. 15, no.2, pp.142-155, 2005.
[3] Y. Ahn, S. Lee, and Y. Park, "Development of an integrated
product-service roadmaps with QFD: a case study on mobile
communications," Int. J. Serv. Ind. Manag., vol. 19, no. 5, pp.621-638,
2008.
[4] S. Lenfle and C. Midler, "The launch of innovative product-related
services: lessons from automotive telematics," Res. Policy., vol. 38, no. 1,
pp.156-169, 2009.
[5] S. Vandermerwe and J. Rada, "Servitization of business," Eur. Manag. J.,
vol.6, no. 4, pp.314-324, 1988.
[6] K. Jansson and K. D. Thoben, "The extended products paradigm: an
introduction," Proc. the 5th Int. Conf. on Des. Info. Infra. Syst. Manufact.,
Osaka, Japan, 2002.
[7] M. J. Goedkoop, C. J. G. van Halen, H. R.M. te Riele, and P. J. M.
Rommens, Product Service Systems, Ecological and Economic Basis,
Technical Report, Pre Consultants, The Hague, 1999.
[8] J. M. Utterback and W. J. Abernathy, "A dynamic model of process and
product innovation," Omega-Int. J. Manage. S., vol. 3, no. 6, pp.639-656,
1975.
[9] R. Barras, "Towards a theory of innovation in services," Res. Policy., vol.
15, no. 4, pp.161-173, 1986.
[10] F. Gallouj and O. Weinstein, "Innovation in services," Res. Policy., vol.
26, no 4-5. pp.537-556, 1997.
[11] G. Sirilli and R. Evangelista, "Technological innovation in services and
manufacturing: results from Italian surveys," Res. Policy., vol. 27, no 9.
pp.881-899, 1998.
[12] A. Oke, "Innovation types and innovaiton management practices in
servcie companies," Int. J. Oper. Prod. Man., vol. 27, no. 6, pp.564-587,
2007.
[13] E. Kirner, S. Kinkel, and A. Jaeger, "Innovation paths and the innovatin
performance of low-technology firms: an empirical analysis of German
industry," Res. Policy., vol. 38, no. 3, pp.447-458, 2009.
[14] C. Castaldi, "The relative weight of manufacturing and services in Europe:
an innovation perspective," Technol. Forecast. Soc., vol. 76, no. 6,
pp.709-722, 2009.
[15] H. Kim and Y. Park, "The impact of R&D collaboration on innovative
performance in Korea: a Bayesian network approach," Scientometrics.,
vol. 75, no. 3, pp.535-554, 2008.
[16] S. Lee, G. Park, B. Yoon, and J. Park, "Open innovation in SMEs: an
intermediated network model," Res. Policy., vol. 39, no. 2, pp. 290-300,
2010.
[17] B. Y. Eom and K. Lee, "Determinants of industry-academy linkages and,
their impact on firm performance: the case of Korea as a latecomer in
knowledge industrialization," Res. Policy., vol. 39, no. 5, pp.625-639,
2010.
[1] E. Sundin, M. Lindahl, A. Ronnback, G. Sandstrom, and J. Ostlin,
"Integrated product and service engineering methodology," Proc. of 11th
Int. Conf. of Sus. Inno., Chicago, IL, 2006.
[2] S. Brax, "A manufacturer becoming service provider: challenges and a
pradox," Manag. Serv. Qual., vol. 15, no.2, pp.142-155, 2005.
[3] Y. Ahn, S. Lee, and Y. Park, "Development of an integrated
product-service roadmaps with QFD: a case study on mobile
communications," Int. J. Serv. Ind. Manag., vol. 19, no. 5, pp.621-638,
2008.
[4] S. Lenfle and C. Midler, "The launch of innovative product-related
services: lessons from automotive telematics," Res. Policy., vol. 38, no. 1,
pp.156-169, 2009.
[5] S. Vandermerwe and J. Rada, "Servitization of business," Eur. Manag. J.,
vol.6, no. 4, pp.314-324, 1988.
[6] K. Jansson and K. D. Thoben, "The extended products paradigm: an
introduction," Proc. the 5th Int. Conf. on Des. Info. Infra. Syst. Manufact.,
Osaka, Japan, 2002.
[7] M. J. Goedkoop, C. J. G. van Halen, H. R.M. te Riele, and P. J. M.
Rommens, Product Service Systems, Ecological and Economic Basis,
Technical Report, Pre Consultants, The Hague, 1999.
[8] J. M. Utterback and W. J. Abernathy, "A dynamic model of process and
product innovation," Omega-Int. J. Manage. S., vol. 3, no. 6, pp.639-656,
1975.
[9] R. Barras, "Towards a theory of innovation in services," Res. Policy., vol.
15, no. 4, pp.161-173, 1986.
[10] F. Gallouj and O. Weinstein, "Innovation in services," Res. Policy., vol.
26, no 4-5. pp.537-556, 1997.
[11] G. Sirilli and R. Evangelista, "Technological innovation in services and
manufacturing: results from Italian surveys," Res. Policy., vol. 27, no 9.
pp.881-899, 1998.
[12] A. Oke, "Innovation types and innovaiton management practices in
servcie companies," Int. J. Oper. Prod. Man., vol. 27, no. 6, pp.564-587,
2007.
[13] E. Kirner, S. Kinkel, and A. Jaeger, "Innovation paths and the innovatin
performance of low-technology firms: an empirical analysis of German
industry," Res. Policy., vol. 38, no. 3, pp.447-458, 2009.
[14] C. Castaldi, "The relative weight of manufacturing and services in Europe:
an innovation perspective," Technol. Forecast. Soc., vol. 76, no. 6,
pp.709-722, 2009.
[15] H. Kim and Y. Park, "The impact of R&D collaboration on innovative
performance in Korea: a Bayesian network approach," Scientometrics.,
vol. 75, no. 3, pp.535-554, 2008.
[16] S. Lee, G. Park, B. Yoon, and J. Park, "Open innovation in SMEs: an
intermediated network model," Res. Policy., vol. 39, no. 2, pp. 290-300,
2010.
[17] B. Y. Eom and K. Lee, "Determinants of industry-academy linkages and,
their impact on firm performance: the case of Korea as a latecomer in
knowledge industrialization," Res. Policy., vol. 39, no. 5, pp.625-639,
2010.
@article{"International Journal of Mechanical, Industrial and Aerospace Sciences:49228", author = "Yongyoon Suh and Chulhyun Kim and Moon-soo Kim", title = "On the Dynamic Model of Service Innovation in Manufacturing Industry", abstract = "As the trend of manufacturing is being dominated depending on services, products and processes are more and more related with sophisticated services. Thus, this research starts with the discussion about integration of the product, process, and service in the innovation process. In particular, this paper sets out some foundations for a theory of service innovation in the field of manufacturing, and proposes the dynamic model of service innovation related to product and process. Two dynamic models of service innovation are suggested to investigate major tendencies and dynamic variations during the innovation cycle: co-innovation and sequential innovation. To structure dynamic models of product, process, and service innovation, the innovation stages in which two models are mainly achieved are identified. The research would encourage manufacturers to formulate strategy and planning for service development with product and process.
", keywords = "dynamic model, service innovation, service innovation models, innovation cycle, manufacturing industry.", volume = "5", number = "12", pages = "2554-5", }
