Enterprise Resource Planning (ERP) System in Higher Education: A Literature Review and Implications
ERP systems are the largest software applications adopted by universities, along with quite significant investments in their implementation. However, unlike other applications little research has been conducted regarding these systems in a university environment. This paper aims at providing a critical review of previous research in ERP system in higher education with a special focus on higher education in Australia. The research not only forms the basis of an evaluation of previous research and research needs, it also makes inroads in identifying the payoff of ERPs in the sector from different perspectives with particular reference to the user. The paper is divided into two parts, the first part focuses on ERP literature in higher education at large, while the second focuses on ERP literature in higher education in Australia.
[1] Al-Mashari, M., Mudimigh, A., Zairi, M. (2003), "Enterprise resource
planning: a taxonomy of critical factors", European Journal of
Operational Research, Vol. 146 pp.352-64.
[2] Allen, D. and T. Kern (2001). Enterprise Resource Planning
Implementation: Stories of Power, Politics, and Resistance. IFIP
Conference Proceedings: Proceedings of the IFIP TC8/WG8.2 Working
Conference on Realigning Research and Practice in Information Systems
Development: The Social and Organizational Perspective Idaho.USA.
[3] Amoako-Gyampah, K. and. Salam. A (2004). An extension of the
technology acceptance model in an ERP implementation environment."
Information and Management 41(6): 731 - 745.
[4] Arunthari, S. (2005). Information Technology adoption by companies in
Thailand: A study of Enterprise Resources planning System Usage.
Information System, Australia, University of Wollongong. Doctorate
thesis.
[5] Basoglu, N., T. Daim and Kerimoglu, O. (2007). Organizational
adoption of enterprise resource planning systems: A conceptual
framework." Journal of High Technology Management Research 18: 73-
97.
[6] Beekhuyzen, J., M. Goodwin and Nielsen, J (2001). A Snapshot of ERP
Adoption in Australian Universities. Queensland, Australia, Griffith
University: 1058-1062.
[7] Beekhuyzen, J., M. Goodwin and Nielsen, J (2002). ERP in Universities:
The Australian explosion Australian Conference on the information
systems. Melbourne, Australia
[8] Botta-Genoulaz, V. and P. Millet (2006). "An investigation into the use
of ERP systems in the service sector." International Journal of
Production Economics 99(1): 202-221.
[9] Botta-Genoulaz, V., P. Millet and Grobot, B (2005). "A survey on the
recent research literature on ERP systems." Computers in Industry 56(6):
510-522.
[10] Calisir, F. and F. Calisir (2004). "The relation of interface usability
characteristics, perceived usefulness and perceived ease of use to end -
user satisfaction with enterprise resource planning systems." Computer
in Human Behavior 20(505-515).
[11] Cornford, J. and N. Pollock (2001). Customising Industry Standard
Computer Systems for Universities: ERP Systems and the University as
an ÔÇÿUnique- Organisation Critical Management Studies. England,
UMIST.
[12] Fisher, M. D. (2006). Staff Perceptions of an Enterprise Resource
Planning System Implementation: A Case Study of three Australian
Universities. Queensland Central Queensland University. PhD.
[13] Hellens, L., S. Nielsen and Beekhuyzen, J (2005). Qualitative case
studies on implementation of enterprise wide systems. Hershey, Idea
Group Publishing.
[14] Hong, K. and Y. Kim (2002). "The critical success factors for ERP
implementation: an organizational fit perspective." Information &
Management 40(25-40).
[15] Ifinedo, P. and N. Nahar (2006). "Quality Impact and Success of ERP
Systems: A Study Involving Some Firms in the Nordic-Baltic Region."
Journal of Information Technology Impact 6(1): 19-46.
[16] Jones, D. (2008). "How to live with ERP systems and thrive." Retrieved
8 may, 2008 from http://www.sapmea.asn.au
[17] Judith, P. (2005). "Good Enough! IT Investment and Business Process
Performance in Higher Education. ECAR, key findings, June, pp. 1-13.
[18] Kimaro, H. C. and Nhampossa, J. L (2005). Analysing the problem of
unsustainable Health Information Systems in Less-Developed
Economies: Case studies from Tanzania and Mozambique. Information
Technology for Development; 11(3):273-298
[19] King, P., R. Kvavik and John,V.(2002). "Enterprise Resource Planning
Systems in Higher Education." EDUCAUSE 22: 1-5.
[20] Kositanurit, B, Ngwenyama, O and Osei-Bryson, K (2006). An
exploration of factors that impact individual performance in an ERP
environment: an analysis using multiple analytical techniques. European
Journal of Information Systems (2006) 15, 556-568.
[21] Kvavik, R., R. Katz, Beecher, K, Caruso, J and King, P (2002). "The
Promise and Performance of Enterprise Systems for Higher Education."
EDUCAUSE 4: 5-123.
[22] Mandal P, Gunasekaran A, (2002), "Application of SAP R/3 in On-line
Inventory Control", International Journal of Production Economics, 75,
47-55.
[23] Marginson, S. and M. Considine (2000). The enterprise university :
power, governance and reinvention in Australia. . Cambridge. ,
Cambridge University Press.
[24] Markus, M. and C. Tanis (2000). The Enterprise system experience from
adoption to success. OH, Pinnaflex Educational Resources.
[25] McAfee, A. (2002). "The impact of Enterprise technology adoption on
operational performance: an empirical investigation." Production and
Operations Management 11(1): 33-53.
[26] McConachie, J. (2004). "The Effect of Sub-cultures on the
Implementation of an Enterprise System: An Australian Regional
University Perspective." Retrieved 29-June, 2008.
[27] McCredie, J. and D. Updegrove (1999). "Enterprise System
Implementations: Lessons from the Trenches." CAUSE/EFFECT 22(4):
1-10.
[28] Mehlinger, L. (2006). Indicators of Successful Enterprise Technology
Implementations in Higher Education Business Morgan state Morgan
state University. Ph.D
[29] Nielsen, J. (2002). Critical success factors for implementing an ERP
system in a university environment: A case study from the Australian
HES. Faculty of Engineering and Information Technology. Brisbane,
Griffith University. Bachelor: 189.
[30] Oliver, D. and C. Romm (2002). ERP Systems in Universities: Rationale
Advanced for Their Adoption. Enterprise Resources Planning: Global
Opportunities and Challenges. L. Hossain and M. P. Rashid, J, Idea
Group Publishing.
[31] Pollock, N. and C. James (2004). "ERP systems and the university as a
"unique" organization." Information Technology & People 17(1): 31-52.
[32] Scott, J. and I. Vessey (2002). "Managing risks in enterprise
implementations." Communications of the ACM 45(4): 74-81.
[33] Somers, T, Nelson, K. and Regowsky,A. (2000), "Enterprise resource
planning (ERP) for the next millennium: development of an integrative
framework and implications for research", Proceedings of the 6th
Americas Conference on Information Systems (AMCIS), Long Beach,
CA, 10-13 August, pp.998-1004.
[34] Sun, A., A. Yazdani and Overend, J (2005). "Achievement assessment
for enterprise resource planning (ERP) system implementations based on
critical success factors." Int. J. Production Economics 98: 189-203.
[35] Szajna, B. and R. Scamell (1993). "The effects of information system
user expectations on their performance and perceptions." MIS Quarterly,
(23): 493-516.
[36] Thavapragasam, X. (2003). Cultural Influences on ERP Implementation
Success. Proceedings of the First Australian Undergraduate Students-
Computing Conference, Melbourne.
[37] Vevaina, P. (2007). Factors affecting the implementation of enterprise
systems within government organisations in New Zealand. Computer
and Information Sciences
[38] Watson, E. and H. Schneider (1999). "Using ERP in education"
Communications of AIS 1(9): 12-24.
[39] Wu, J. and Y. Wang (2007). "Measuring ERP success: The key-users'
viewpoint of the ERP to produce a viable IS in the organization."
Computers in Human Behavior 23(3): 1582-1592.
[40] Zhang, Z., M. Lee Huang, P, Zhang, L, and Huang, X (2005). "A
framework of ERP systems implementation success in China: An
empirical study." International Journal of Production Economics 98: 56-
80.
[1] Al-Mashari, M., Mudimigh, A., Zairi, M. (2003), "Enterprise resource
planning: a taxonomy of critical factors", European Journal of
Operational Research, Vol. 146 pp.352-64.
[2] Allen, D. and T. Kern (2001). Enterprise Resource Planning
Implementation: Stories of Power, Politics, and Resistance. IFIP
Conference Proceedings: Proceedings of the IFIP TC8/WG8.2 Working
Conference on Realigning Research and Practice in Information Systems
Development: The Social and Organizational Perspective Idaho.USA.
[3] Amoako-Gyampah, K. and. Salam. A (2004). An extension of the
technology acceptance model in an ERP implementation environment."
Information and Management 41(6): 731 - 745.
[4] Arunthari, S. (2005). Information Technology adoption by companies in
Thailand: A study of Enterprise Resources planning System Usage.
Information System, Australia, University of Wollongong. Doctorate
thesis.
[5] Basoglu, N., T. Daim and Kerimoglu, O. (2007). Organizational
adoption of enterprise resource planning systems: A conceptual
framework." Journal of High Technology Management Research 18: 73-
97.
[6] Beekhuyzen, J., M. Goodwin and Nielsen, J (2001). A Snapshot of ERP
Adoption in Australian Universities. Queensland, Australia, Griffith
University: 1058-1062.
[7] Beekhuyzen, J., M. Goodwin and Nielsen, J (2002). ERP in Universities:
The Australian explosion Australian Conference on the information
systems. Melbourne, Australia
[8] Botta-Genoulaz, V. and P. Millet (2006). "An investigation into the use
of ERP systems in the service sector." International Journal of
Production Economics 99(1): 202-221.
[9] Botta-Genoulaz, V., P. Millet and Grobot, B (2005). "A survey on the
recent research literature on ERP systems." Computers in Industry 56(6):
510-522.
[10] Calisir, F. and F. Calisir (2004). "The relation of interface usability
characteristics, perceived usefulness and perceived ease of use to end -
user satisfaction with enterprise resource planning systems." Computer
in Human Behavior 20(505-515).
[11] Cornford, J. and N. Pollock (2001). Customising Industry Standard
Computer Systems for Universities: ERP Systems and the University as
an ÔÇÿUnique- Organisation Critical Management Studies. England,
UMIST.
[12] Fisher, M. D. (2006). Staff Perceptions of an Enterprise Resource
Planning System Implementation: A Case Study of three Australian
Universities. Queensland Central Queensland University. PhD.
[13] Hellens, L., S. Nielsen and Beekhuyzen, J (2005). Qualitative case
studies on implementation of enterprise wide systems. Hershey, Idea
Group Publishing.
[14] Hong, K. and Y. Kim (2002). "The critical success factors for ERP
implementation: an organizational fit perspective." Information &
Management 40(25-40).
[15] Ifinedo, P. and N. Nahar (2006). "Quality Impact and Success of ERP
Systems: A Study Involving Some Firms in the Nordic-Baltic Region."
Journal of Information Technology Impact 6(1): 19-46.
[16] Jones, D. (2008). "How to live with ERP systems and thrive." Retrieved
8 may, 2008 from http://www.sapmea.asn.au
[17] Judith, P. (2005). "Good Enough! IT Investment and Business Process
Performance in Higher Education. ECAR, key findings, June, pp. 1-13.
[18] Kimaro, H. C. and Nhampossa, J. L (2005). Analysing the problem of
unsustainable Health Information Systems in Less-Developed
Economies: Case studies from Tanzania and Mozambique. Information
Technology for Development; 11(3):273-298
[19] King, P., R. Kvavik and John,V.(2002). "Enterprise Resource Planning
Systems in Higher Education." EDUCAUSE 22: 1-5.
[20] Kositanurit, B, Ngwenyama, O and Osei-Bryson, K (2006). An
exploration of factors that impact individual performance in an ERP
environment: an analysis using multiple analytical techniques. European
Journal of Information Systems (2006) 15, 556-568.
[21] Kvavik, R., R. Katz, Beecher, K, Caruso, J and King, P (2002). "The
Promise and Performance of Enterprise Systems for Higher Education."
EDUCAUSE 4: 5-123.
[22] Mandal P, Gunasekaran A, (2002), "Application of SAP R/3 in On-line
Inventory Control", International Journal of Production Economics, 75,
47-55.
[23] Marginson, S. and M. Considine (2000). The enterprise university :
power, governance and reinvention in Australia. . Cambridge. ,
Cambridge University Press.
[24] Markus, M. and C. Tanis (2000). The Enterprise system experience from
adoption to success. OH, Pinnaflex Educational Resources.
[25] McAfee, A. (2002). "The impact of Enterprise technology adoption on
operational performance: an empirical investigation." Production and
Operations Management 11(1): 33-53.
[26] McConachie, J. (2004). "The Effect of Sub-cultures on the
Implementation of an Enterprise System: An Australian Regional
University Perspective." Retrieved 29-June, 2008.
[27] McCredie, J. and D. Updegrove (1999). "Enterprise System
Implementations: Lessons from the Trenches." CAUSE/EFFECT 22(4):
1-10.
[28] Mehlinger, L. (2006). Indicators of Successful Enterprise Technology
Implementations in Higher Education Business Morgan state Morgan
state University. Ph.D
[29] Nielsen, J. (2002). Critical success factors for implementing an ERP
system in a university environment: A case study from the Australian
HES. Faculty of Engineering and Information Technology. Brisbane,
Griffith University. Bachelor: 189.
[30] Oliver, D. and C. Romm (2002). ERP Systems in Universities: Rationale
Advanced for Their Adoption. Enterprise Resources Planning: Global
Opportunities and Challenges. L. Hossain and M. P. Rashid, J, Idea
Group Publishing.
[31] Pollock, N. and C. James (2004). "ERP systems and the university as a
"unique" organization." Information Technology & People 17(1): 31-52.
[32] Scott, J. and I. Vessey (2002). "Managing risks in enterprise
implementations." Communications of the ACM 45(4): 74-81.
[33] Somers, T, Nelson, K. and Regowsky,A. (2000), "Enterprise resource
planning (ERP) for the next millennium: development of an integrative
framework and implications for research", Proceedings of the 6th
Americas Conference on Information Systems (AMCIS), Long Beach,
CA, 10-13 August, pp.998-1004.
[34] Sun, A., A. Yazdani and Overend, J (2005). "Achievement assessment
for enterprise resource planning (ERP) system implementations based on
critical success factors." Int. J. Production Economics 98: 189-203.
[35] Szajna, B. and R. Scamell (1993). "The effects of information system
user expectations on their performance and perceptions." MIS Quarterly,
(23): 493-516.
[36] Thavapragasam, X. (2003). Cultural Influences on ERP Implementation
Success. Proceedings of the First Australian Undergraduate Students-
Computing Conference, Melbourne.
[37] Vevaina, P. (2007). Factors affecting the implementation of enterprise
systems within government organisations in New Zealand. Computer
and Information Sciences
[38] Watson, E. and H. Schneider (1999). "Using ERP in education"
Communications of AIS 1(9): 12-24.
[39] Wu, J. and Y. Wang (2007). "Measuring ERP success: The key-users'
viewpoint of the ERP to produce a viable IS in the organization."
Computers in Human Behavior 23(3): 1582-1592.
[40] Zhang, Z., M. Lee Huang, P, Zhang, L, and Huang, X (2005). "A
framework of ERP systems implementation success in China: An
empirical study." International Journal of Production Economics 98: 56-
80.
@article{"International Journal of Business, Human and Social Sciences:54201", author = "Ahed Abugabah and Louis Sanzogni", title = "Enterprise Resource Planning (ERP) System in Higher Education: A Literature Review and Implications", abstract = "ERP systems are the largest software applications adopted by universities, along with quite significant investments in their implementation. However, unlike other applications little research has been conducted regarding these systems in a university environment. This paper aims at providing a critical review of previous research in ERP system in higher education with a special focus on higher education in Australia. The research not only forms the basis of an evaluation of previous research and research needs, it also makes inroads in identifying the payoff of ERPs in the sector from different perspectives with particular reference to the user. The paper is divided into two parts, the first part focuses on ERP literature in higher education at large, while the second focuses on ERP literature in higher education in Australia.
", keywords = "Enterprise resource planning system, higher education, implementation, user level.", volume = "4", number = "11", pages = "2131-5", }
