A TRIZ-based Approach to Generation of Service-supporting Product Concepts
Recently, business environment and customer needs
have become rapidly changing, hence it is very difficult to fulfill
sophisticated customer needs by product or service innovation only. In
practice, to cope with this problem, various manufacturing companies
have developed services to combine with their products. Along with
this, many academic studies on PSS (Product Service System) which is
the integrated system of products and services have been conducted
from the viewpoint of manufacturers. On the other hand, service
providers are also attempting to develop service-supporting products
to increase their service competitiveness and provide differentiated
value. However, there is a lack of research based on the service-centric
point of view. Accordingly, this paper proposes a concept generation
method for service-supporting product development from the
service-centric point of view. This method is designed to be executed
in five consecutive steps: situation analysis, problem definition,
problem resolution, solution evaluation, and concept generation. In
the proposed approach, some tools of TRIZ (Theory of Solving
Inventive Problem) such as ISQ (Innovative Situation Questionnaire)
and 40 inventive principles are employed in order to define problems
of the current services and solve them by generating
service-supporting product concepts. This research contributes to the
development of service-supporting products and service-centric PSSs.
[1] V. Martinez, M. Bastl, J. Kingston, and S. Evans, "Challenges in
transforming manufacturing organizations into product-service
providers," J. Manuf. Technol. Manage., vol. 21, no. 4, pp. 449-469,
2010.
[2] M. J. Goedkoop, C. J. G. van Halen, H. R. M. te Riele, and P. J. M.
Rommens, Product Service systems, Ecological and Economic Basics,
Report for Dutch Ministries of Environment (VROM) and Economic
Affairs (EZ), 1999.
[3] M. K. Low, T. Lamvik, K. Walsh, and O. Myklebust, "Manufacturing a
Green Service: Engaging the TRIZ Model of Innovation," IEEE Trans.
Electron. Packag. Manuf., vol. 24, no. 1, pp. 10-17, 2001.
[4] T. Alonso-Rasgado and G. Thompson, "A rapid design process for Total
Care Product creation," J. Eng. Des., vol. 17, no. 6, pp. 509-531, 2006.
[5] J. C. Aurich, C. Fuchs, and C. Wagenknecht, "Life cycle oriented design
of technical Product-Service Systems," J. Clean. Prod., vol. 14, no. 17,
pp. 1480-1494, 2006.
[6] A. R. Tan, T. C. McAloone, and C. Gall, "Product/service-system
development - an explorative case study in a manufacturing company,"
in Proc. Int. Conf. Eng. Des., Paris, France, 2007.
[7] N. Uchihira, Y. Kyoya, S. Kim, K. Maeda, M. Ozawa, and K. Ishii,
"Analysis and Design Methodology for Recognizing Opportunities and
Difficulties for Product-based Services," in Proc. PICMET, Portland, OR,
USA, 2007..
[8] T. Sakao, G. ├û. Sandström, and D. Matzen, "Framing research for service
orientation of manufacturers through PSS approaches," J. Manuf.
Technol. Manage., vol. 20, no. 5, pp. 754-778, 2009.
[9] Y. Shimomura, T. Hara, and T. Arai, "A unified representation scheme
for effective PSS development," CIRP Ann. - Manuf. Technol., vol. 58,
no. 1, pp. 379-382, 2009.
[10] X. Yang, P. Moore, J. Pu, and C. Wong, "A practical methodology for
realizing product service systems for consumer products," Comput. Ind.
Eng., vol. 56, no. 1, pp. 224-235, 2009.
[11] G. S. Altshuller, Creativity as an Exact Science, New York: Gordon and
Breach, 1984.
[12] K. H. Chai, J. Zhang, and K. C. Tan, "A TRIZ-based method for new
service design," J. Serv. Res, vol. 8, no. 1, pp. 48-66, 2005.
[13] C. J. Yang and J. L. Chen, "Accelerating preliminary eco-innovation
design for products that integrates case-based reasoning and TRIZ
method," J. Clean. Prod., vol. 19, no. 9-10, pp. 998-1006, 2011.
[14] J. Terninko, A. Zusman, and B. Zlotin, Systematic Innovation: An
Introduction to TRIZ, Boca Raton, FL: St. Lucie Press, 1998.
[15] Ideation International, Tools of Classical TRIZ, Southfield, MI: Ideation
International, 1999.
[16] R. Metters, K. King-Metters, M. Pullman, Successful Service Operations
Management, South-western, Australia, 2003.
[17] J. Zhang, Systematic Innovation in Service Design through TRIZ, Master
Degree Thesis, Department of Industrial & Systems Engineering,
National University of Singapore, 2004.
[18] J. Zhang, K. H. Chai, and K. C. Tan, "Applying TRIZ to Service
Conceptual Design: An Exploratory Study," Creativ. Innovat. Manag.,
vol. 14, no. 1, pp. 34-42, 2005.
[1] V. Martinez, M. Bastl, J. Kingston, and S. Evans, "Challenges in
transforming manufacturing organizations into product-service
providers," J. Manuf. Technol. Manage., vol. 21, no. 4, pp. 449-469,
2010.
[2] M. J. Goedkoop, C. J. G. van Halen, H. R. M. te Riele, and P. J. M.
Rommens, Product Service systems, Ecological and Economic Basics,
Report for Dutch Ministries of Environment (VROM) and Economic
Affairs (EZ), 1999.
[3] M. K. Low, T. Lamvik, K. Walsh, and O. Myklebust, "Manufacturing a
Green Service: Engaging the TRIZ Model of Innovation," IEEE Trans.
Electron. Packag. Manuf., vol. 24, no. 1, pp. 10-17, 2001.
[4] T. Alonso-Rasgado and G. Thompson, "A rapid design process for Total
Care Product creation," J. Eng. Des., vol. 17, no. 6, pp. 509-531, 2006.
[5] J. C. Aurich, C. Fuchs, and C. Wagenknecht, "Life cycle oriented design
of technical Product-Service Systems," J. Clean. Prod., vol. 14, no. 17,
pp. 1480-1494, 2006.
[6] A. R. Tan, T. C. McAloone, and C. Gall, "Product/service-system
development - an explorative case study in a manufacturing company,"
in Proc. Int. Conf. Eng. Des., Paris, France, 2007.
[7] N. Uchihira, Y. Kyoya, S. Kim, K. Maeda, M. Ozawa, and K. Ishii,
"Analysis and Design Methodology for Recognizing Opportunities and
Difficulties for Product-based Services," in Proc. PICMET, Portland, OR,
USA, 2007..
[8] T. Sakao, G. ├û. Sandström, and D. Matzen, "Framing research for service
orientation of manufacturers through PSS approaches," J. Manuf.
Technol. Manage., vol. 20, no. 5, pp. 754-778, 2009.
[9] Y. Shimomura, T. Hara, and T. Arai, "A unified representation scheme
for effective PSS development," CIRP Ann. - Manuf. Technol., vol. 58,
no. 1, pp. 379-382, 2009.
[10] X. Yang, P. Moore, J. Pu, and C. Wong, "A practical methodology for
realizing product service systems for consumer products," Comput. Ind.
Eng., vol. 56, no. 1, pp. 224-235, 2009.
[11] G. S. Altshuller, Creativity as an Exact Science, New York: Gordon and
Breach, 1984.
[12] K. H. Chai, J. Zhang, and K. C. Tan, "A TRIZ-based method for new
service design," J. Serv. Res, vol. 8, no. 1, pp. 48-66, 2005.
[13] C. J. Yang and J. L. Chen, "Accelerating preliminary eco-innovation
design for products that integrates case-based reasoning and TRIZ
method," J. Clean. Prod., vol. 19, no. 9-10, pp. 998-1006, 2011.
[14] J. Terninko, A. Zusman, and B. Zlotin, Systematic Innovation: An
Introduction to TRIZ, Boca Raton, FL: St. Lucie Press, 1998.
[15] Ideation International, Tools of Classical TRIZ, Southfield, MI: Ideation
International, 1999.
[16] R. Metters, K. King-Metters, M. Pullman, Successful Service Operations
Management, South-western, Australia, 2003.
[17] J. Zhang, Systematic Innovation in Service Design through TRIZ, Master
Degree Thesis, Department of Industrial & Systems Engineering,
National University of Singapore, 2004.
[18] J. Zhang, K. H. Chai, and K. C. Tan, "Applying TRIZ to Service
Conceptual Design: An Exploratory Study," Creativ. Innovat. Manag.,
vol. 14, no. 1, pp. 34-42, 2005.
@article{"International Journal of Mechanical, Industrial and Aerospace Sciences:64321", author = "Seungkyum Kim and Yongtae Park", title = "A TRIZ-based Approach to Generation of Service-supporting Product Concepts", abstract = "Recently, business environment and customer needs
have become rapidly changing, hence it is very difficult to fulfill
sophisticated customer needs by product or service innovation only. In
practice, to cope with this problem, various manufacturing companies
have developed services to combine with their products. Along with
this, many academic studies on PSS (Product Service System) which is
the integrated system of products and services have been conducted
from the viewpoint of manufacturers. On the other hand, service
providers are also attempting to develop service-supporting products
to increase their service competitiveness and provide differentiated
value. However, there is a lack of research based on the service-centric
point of view. Accordingly, this paper proposes a concept generation
method for service-supporting product development from the
service-centric point of view. This method is designed to be executed
in five consecutive steps: situation analysis, problem definition,
problem resolution, solution evaluation, and concept generation. In
the proposed approach, some tools of TRIZ (Theory of Solving
Inventive Problem) such as ISQ (Innovative Situation Questionnaire)
and 40 inventive principles are employed in order to define problems
of the current services and solve them by generating
service-supporting product concepts. This research contributes to the
development of service-supporting products and service-centric PSSs.", keywords = "TRIZ, PSS (Product Service System),
service-supporting product, concept generation", volume = "6", number = "2", pages = "530-4", }