A Training Model for Successful Implementation of Enterprise Resource Planning
It well recognized that one feature that makes a
successful company is its ability to successfully align its business goals with its information communication technologies platform.
Enterprise Resource Planning (ERP) systems contribute to achieve better performance by integrating various business functions and
providing support for information flows. However, the technological
systems complexity is known to prevent the business users to exploit in an efficient way the Enterprise Resource Planning Systems (ERP).
This paper aims to investigate the role of training in improving the
usage of ERP systems. To this end, we have designed an instrument
survey to employees of a Norwegian multinational global provider of
technology solutions. Based on the analysis of collected data, we have delineated a training model that could be high relevance for
both researchers and practitioners as a step towards a better
understanding of ERP system implementation.
[1] V. Mahadevan, J. Agbinya, and R. Braun, "Analyzing Usability Alternatives in Multi-criteria Decision Making During ERP Training,"
in Information Technology Based Higher Education and Training, 2006, pp. 296 -309.
[2] J. Yang and H. Jiang, "Research on Model of Teaching about ERP
Platform Simulation in MIS Education," in Wireless Communications,
Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on, 2008, pp. 1-4.
[3] Y. Kwak, J. Park, B. Chung, and S. Ghosh, "Understanding End-Users'
Acceptance of Enterprise Resource Planning (ERP) System in Project-
Based Sectors," Engineering Management, IEEE Transactions on, vol.
PP, pp. 1-12, 2011.
[4] http://www.erpinsights.com/. (2011) ERP and Accounting Software Industry. Available: http://www.erpinsights.com/crmindustry.htm
[5] [2] J. O. Otieno, "Enterprise Resource Planning (ERP) Systems
Implementation Challenges: A Kenyan Case Study, Business Information Systems." vol. 7 W. Abramowicz and D. Fensel, Eds., ed:
Springer Berlin Heidelberg, 2008, pp. 399-409.
[6] A. Mishra and D. Mishra, "ERP System Implementation: An Oil and Gas Exploration Sector Perspective, Product-Focused Software Process
Improvement." vol. 32
[7] S. Sarker and A. S. Lee, "Using a case study to test the role of three key
social enablers in ERP implementation," Information & Management, vol. 40, pp. 813-829, 2003
[8] L. P. Willcocks and Sykes, "The role of the CIO and IT function in ERP," Communications of the ACM vol. 43, pp. 32-38, 2000.
[9] I. C. a. Ehie and M. Madsen, "Identifying critical issues in enterprise
resource planning (ERP) implementation," Computers in Industry, pp.
545-557, 2005.
[10] http://www.tech-faq.com/. (2011) ERP (Enterprise Resource Planning).
Available: http://www.tech-faq.com/erp.html
[11] L. Meadows, "The Importance of Training," ed: http://www.prinetwork.
org/resource/docs/997/TheImportanceofTraining.pdf, 2008.
[12] A. Noudoostbeni, N. M. Yasin, and H. S. Jenatabadi, "A Mixed Method
for Training ERP Systems Based on Knowledge Sharing in Malaysian Small and Medium Enterprise (SMEs)," in Information Management
and Engineering, 2009. ICIME '09. International Conference on, 2009,
pp. 244-247.
[13] W. Cheng-Hua, L. Lu-Wen, and C. Yi-Ying, "The effect of ERP
software interface design and cognitive function on performance of user
learning," in Service Operations, Logistics, and Informatics (SOLI),
2011 IEEE International Conference on, 2011, pp. 225-230..
[14] Gupta, A. "Enterprise Resource Planning: The Emerging Organizational
Value Systems," Industrial Management + Data Systems 100:(3), 2000,114+.
[15] A. Peslak, G. Suvramanian, and G. Clayton, "The Phases of ERP
Software Implementation and Maintenance: A Model for Predicting
Preferred ERP Use," Journal of Computer Information Systems, 2008.
[1] V. Mahadevan, J. Agbinya, and R. Braun, "Analyzing Usability Alternatives in Multi-criteria Decision Making During ERP Training,"
in Information Technology Based Higher Education and Training, 2006, pp. 296 -309.
[2] J. Yang and H. Jiang, "Research on Model of Teaching about ERP
Platform Simulation in MIS Education," in Wireless Communications,
Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on, 2008, pp. 1-4.
[3] Y. Kwak, J. Park, B. Chung, and S. Ghosh, "Understanding End-Users'
Acceptance of Enterprise Resource Planning (ERP) System in Project-
Based Sectors," Engineering Management, IEEE Transactions on, vol.
PP, pp. 1-12, 2011.
[4] http://www.erpinsights.com/. (2011) ERP and Accounting Software Industry. Available: http://www.erpinsights.com/crmindustry.htm
[5] [2] J. O. Otieno, "Enterprise Resource Planning (ERP) Systems
Implementation Challenges: A Kenyan Case Study, Business Information Systems." vol. 7 W. Abramowicz and D. Fensel, Eds., ed:
Springer Berlin Heidelberg, 2008, pp. 399-409.
[6] A. Mishra and D. Mishra, "ERP System Implementation: An Oil and Gas Exploration Sector Perspective, Product-Focused Software Process
Improvement." vol. 32
[7] S. Sarker and A. S. Lee, "Using a case study to test the role of three key
social enablers in ERP implementation," Information & Management, vol. 40, pp. 813-829, 2003
[8] L. P. Willcocks and Sykes, "The role of the CIO and IT function in ERP," Communications of the ACM vol. 43, pp. 32-38, 2000.
[9] I. C. a. Ehie and M. Madsen, "Identifying critical issues in enterprise
resource planning (ERP) implementation," Computers in Industry, pp.
545-557, 2005.
[10] http://www.tech-faq.com/. (2011) ERP (Enterprise Resource Planning).
Available: http://www.tech-faq.com/erp.html
[11] L. Meadows, "The Importance of Training," ed: http://www.prinetwork.
org/resource/docs/997/TheImportanceofTraining.pdf, 2008.
[12] A. Noudoostbeni, N. M. Yasin, and H. S. Jenatabadi, "A Mixed Method
for Training ERP Systems Based on Knowledge Sharing in Malaysian Small and Medium Enterprise (SMEs)," in Information Management
and Engineering, 2009. ICIME '09. International Conference on, 2009,
pp. 244-247.
[13] W. Cheng-Hua, L. Lu-Wen, and C. Yi-Ying, "The effect of ERP
software interface design and cognitive function on performance of user
learning," in Service Operations, Logistics, and Informatics (SOLI),
2011 IEEE International Conference on, 2011, pp. 225-230..
[14] Gupta, A. "Enterprise Resource Planning: The Emerging Organizational
Value Systems," Industrial Management + Data Systems 100:(3), 2000,114+.
[15] A. Peslak, G. Suvramanian, and G. Clayton, "The Phases of ERP
Software Implementation and Maintenance: A Model for Predicting
Preferred ERP Use," Journal of Computer Information Systems, 2008.
@article{"International Journal of Business, Human and Social Sciences:56131", author = "Volker Heierhoff and Aurilla Aurelie Bechina Arntzen and Gerrit Muller", title = "A Training Model for Successful Implementation of Enterprise Resource Planning", abstract = "It well recognized that one feature that makes a
successful company is its ability to successfully align its business goals with its information communication technologies platform.
Enterprise Resource Planning (ERP) systems contribute to achieve better performance by integrating various business functions and
providing support for information flows. However, the technological
systems complexity is known to prevent the business users to exploit in an efficient way the Enterprise Resource Planning Systems (ERP).
This paper aims to investigate the role of training in improving the
usage of ERP systems. To this end, we have designed an instrument
survey to employees of a Norwegian multinational global provider of
technology solutions. Based on the analysis of collected data, we have delineated a training model that could be high relevance for
both researchers and practitioners as a step towards a better
understanding of ERP system implementation.", keywords = "Business User Training, Enterprise resource planning system, Global consulting company, Role and responsibilities", volume = "5", number = "12", pages = "1887-7", }