A Survey of the Applications of Sentiment Analysis

Natural language often conveys emotions of speakers.
Therefore, sentiment analysis on what people say is prevalent in the
field of natural language process and has great application value
in many practical problems. Thus, to help people understand its
application value, in this paper, we survey various applications of
sentiment analysis, including the ones in online business and offline
business as well as other types of its applications. In particular,
we give some application examples in intelligent customer service
systems in China. Besides, we compare the applications of sentiment
analysis on Twitter, Weibo, Taobao and Facebook, and discuss
some challenges. Finally, we point out the challenges faced in the
applications of sentiment analysis and the work that is worth being
studied in the future.

Authors:

• Pingping Lin
• Xudong Luo

Keywords:

• Natural language processing
• sentiment analysis
• application
• online comments.

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