Abstract: Recently, business environment and customer needs
have become rapidly changing, hence it is very difficult to fulfill
sophisticated customer needs by product or service innovation only. In
practice, to cope with this problem, various manufacturing companies
have developed services to combine with their products. Along with
this, many academic studies on PSS (Product Service System) which is
the integrated system of products and services have been conducted
from the viewpoint of manufacturers. On the other hand, service
providers are also attempting to develop service-supporting products
to increase their service competitiveness and provide differentiated
value. However, there is a lack of research based on the service-centric
point of view. Accordingly, this paper proposes a concept generation
method for service-supporting product development from the
service-centric point of view. This method is designed to be executed
in five consecutive steps: situation analysis, problem definition,
problem resolution, solution evaluation, and concept generation. In
the proposed approach, some tools of TRIZ (Theory of Solving
Inventive Problem) such as ISQ (Innovative Situation Questionnaire)
and 40 inventive principles are employed in order to define problems
of the current services and solve them by generating
service-supporting product concepts. This research contributes to the
development of service-supporting products and service-centric PSSs.
Abstract: A variety of new technology-based services have
emerged with the development of Information and Communication
Technologies (ICTs). Since technology-based services have technology-driven characteristics, the identification of relationships
between technology-based services and ICTs would give meaningful implications. Thus, this paper proposes an approach for identifying the
relationships between technology-based services and ICTs by
analyzing patent documents. First, business model (BM) patents are
classified into relevant service categories. Second, patent citation
analysis is conducted to investigate the technological linkage and impacts between technology-based services and ICTs at macro level.
Third, as a micro level analysis, patent co-classification analysis is
employed to identify the technological linkage and coverage. The
proposed approach could guide and help managers and designers of
technology-based services to discover the opportunity of the development of new technology-based services in emerging service sectors.